When we tryed to check in on Thursday at 4:15 PM for our HGV 3 bedrooms, 2 bath room, we were told it wouldn't be ready until 5:00. We sat out by the pool with a wonderful ocean view until 5:15 at which time we were told it wasn't ready yet. We were never contacted when it was ready, we just checked back at the desk at 6:30 and it was finally ready. Our luggage had been stored on a cart. When we asked for it, they said it had been delivered to our room. We couldn't figure out how since they couldn't give us a room number until 6:30. Luckily, we asked the valet guy and he had to go find it and it had not been delivered (since they didn't have a room number). The room was beautiful!! Wonderful accommodations. Went out all day Friday. When we returned, our room had not been cleaned. We asked at the desk and they said we had to request cleaning. We requested cleaning Saturday and Sunday. Before we left Saturday, we called to make sure. When we returned, the room had been cleaned. When we returned Sunday evening, the room had not been cleaned. Called for clean towels and more coffee. They sent two ladies who cleaned the bedrooms and bathrooms while we waited in the living room. We called for our car Saturday morning. Waited and waited at the valet desk. Cars to be parked were backing up. After 15 minutes, we asked at the desk. The valet was off driving the shuttle. There is no telling how long we would have waited. No one told us when we called for saw us waiting. From them on we parked the car which was fine. The property is beautiful with many wonderful amenities.
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- Also Known As:
- Grand Pacific Palisades Hotel Carlsbad
- Grand Pacific Palisades Resort