We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Had Issues” 4 of 5 stars
Review of Grand Pacific Palisades Resort and Hotel

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Grand Pacific Palisades Resort and Hotel to your Saves list
Grand Pacific Palisades Resort and Hotel
3.5 of 5 Resort   |   5805 Armada Drive, Carlsbad, CA 92008   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Special Price
STAY LONGER - SAVE MORE!
Ranked #18 of 35 Hotels in Carlsbad
GreenLeadersSilver level
Jacksonville, Texas, United States
Senior Contributor
28 reviews 28 reviews
4 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
“Had Issues”
4 of 5 stars Reviewed October 9, 2013

When we tryed to check in on Thursday at 4:15 PM for our HGV 3 bedrooms, 2 bath room, we were told it wouldn't be ready until 5:00. We sat out by the pool with a wonderful ocean view until 5:15 at which time we were told it wasn't ready yet. We were never contacted when it was ready, we just checked back at the desk at 6:30 and it was finally ready. Our luggage had been stored on a cart. When we asked for it, they said it had been delivered to our room. We couldn't figure out how since they couldn't give us a room number until 6:30. Luckily, we asked the valet guy and he had to go find it and it had not been delivered (since they didn't have a room number). The room was beautiful!! Wonderful accommodations. Went out all day Friday. When we returned, our room had not been cleaned. We asked at the desk and they said we had to request cleaning. We requested cleaning Saturday and Sunday. Before we left Saturday, we called to make sure. When we returned, the room had been cleaned. When we returned Sunday evening, the room had not been cleaned. Called for clean towels and more coffee. They sent two ladies who cleaned the bedrooms and bathrooms while we waited in the living room. We called for our car Saturday morning. Waited and waited at the valet desk. Cars to be parked were backing up. After 15 minutes, we asked at the desk. The valet was off driving the shuttle. There is no telling how long we would have waited. No one told us when we called for saw us waiting. From them on we parked the car which was fine. The property is beautiful with many wonderful amenities.

Room Tip: Ocean view is a must!!
See more room tips
  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda D, Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, October 22, 2013
Hi Donna T,
We are happy to learn of your recent stay with us at Grand Pacific Palisades Resort and Hotel and are so grateful for the valuable feedback and opportunities to improve the check in process. We apologize for not having you room ready immediately, however, it was our pleasure to make sure your bags were already in your room when it was time to go upstairs. We are glad our accommodations were spacious and well equipped. We are pleased to know each staff member you encountered was friendly and helpful. We appreciate you taking the time to review our resort, and are thrilled you would not hesitate to return. We hope to see you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

834 reviews from our community

Traveler rating
    463
    185
    96
    47
    43
See reviews for
469
141
12
34
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (200)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Honolulu, Hawaii
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Our first time staying at the Grand Pacific Palisades in a one bedroom suite. Room was bright and clean and a pleasure to stay in with a full kitchen. Staff was very friendly, helpful, and responsive, definitely the biggest positive of the resort, which reflects very highly on the service we experienced because the resort and grounds were very attractive and clean. They have a complimentary shuttle that we used often to nearby restaurants and shops. It was very easy to reserve and utilize. We didn't need a rental car at all. Our stay was during slow season in late September, so that turned out to be great time to be there. We originally booked there because it was a 5 minute walk to Legoland, but I would recommend Grand Pacific Palisades for more reasons than just its location. Great for families.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda D, Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, October 22, 2013
Hi Kat O,
We are delighted you had an excellent vacation experience at Grand Pacific Palisades Resort and Hotel. We are thrilled our resort was perfect for family members and convenient when checking out the surrounding area. We appreciate your compliments, and hope you will return soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herriman, Utah, United States
Top Contributor
239 reviews 239 reviews
13 hotel reviews
Reviews in 84 cities Reviews in 84 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed October 7, 2013

We were there for 3 days and it was perfect. Traveled to Coronado and the surrounding areas. The staff were keen, and ready to serve in any way possible. The pool area has amazing views and a great feel.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda D, Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, October 22, 2013
Hi Andy B,
We're so glad you enjoyed your three day stay and had a wonderful time traveling to Coronado. This entire county definitely has much to offer! We look forward to welcoming you back again in the future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles suburbs
Senior Contributor
29 reviews 29 reviews
29 hotel reviews
Reviews in 26 cities Reviews in 26 cities
43 helpful votes 43 helpful votes
4 of 5 stars Reviewed October 7, 2013

Traveling with children can be stressfulm but the Grand Pacific Palisades Resort made the transition well. The resort was bursting with activities for children and with a 5 minute walk to Legoland the location was ideal for our stay. The room was spacious, clean amenities, and had a balcony view of the ocean. The staff was friendly and receptive. Thanks for the great weekend getaway!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda D, Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, October 22, 2013
Hi EMA375,
It's wonderful to hear how easy and relaxing your stay with your family was recently. We hope you had a great time discovering Legoland and checking out Carlsbad. We hope to welcome you all back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
5 of 5 stars Reviewed October 6, 2013

Tastefully decorated suite, roomy with full kitchen, game room, adult and children's pools, lovely grounds, convenient parking garage, helpful and courteous staff. Drive to the beach within minutes, great breakfast buffet at Karl Strauss within walking distance. A cut above, will stay again.

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda D, Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, October 22, 2013
Hi Theresalv7,
Thank you for reviewing Grand Pacific Palisades Resort and Hotel. It's great to hear how much you enjoyed your stay, room and our grounds. We hope to see you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
open2some
Contributor
18 reviews 18 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed October 6, 2013

This is the first time we have spent a vacation in the Palisades after buying into the timeshare in 2012, we had previously stayed at Hilton's Marbrisa which is affiliated to the resort.

Although we did arrive early and could expect not to get our room at 1pm we did not expect to wait nearly 5 hours for one to be ready! We did complain about our wait and the duty manager compensated us $50. I also agree that the front end of the resort needs to tighten up its service to customers and I would give customer service / reception 5/10.

We stayed in a two bedroom apparently newly renovated villa, the renovation must have been in the main living area, (which was nice) and not the bathrooms and small bedroom as they were quite dated. They were not a patch on the Marbrisa resort we had previously stayed in.

That said the position and amenities in the resort were very good and the Olympic size swimming pools with its views were excellent. It was also good having the Karl's Strauss brewery attached to the resort which had good beer and food.

I am sure if the resort tightens up the front end and refreshes its rooms it will get 4 stars in future reviews.

  • Stayed October 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda D, Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, October 22, 2013
Hi open2some,
At Grand Pacific Palisades Resort and Hotel we are committed to the highest standards of making sure our guests are enjoying their visit. We appreciate your feedback regarding the long wait to receive a room and our front desk staff. We will certainly share this information with our respective teams. Should you have any additional items you would like to discuss, we invite you to please contact us me at adolan@gpresorts.com or 760-827-3200. Thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oceanside, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 2, 2013

It was our 17th anniversary and we decided to stay at Grand Pacific Palisades. We had heard GREAT things about this place. It met and even exceeded our expectations! We stayed there for 3 nights and the room was decorated amazingly, with a towel cake covered with hearts, two swans on the bed kissing which made the shape of a heart. They sent us a bottle of champagne when they knew we were celebrating our anniversary. The property and staff were amazing. The landscaping and views from the pool were fantastic ocean views! The front desk folks went out of their way to give us any little thing they could to help us. We only wish we had had time to try the breakfast at Karl Strauss.We had heard that it is excellent. We couldn't have been happier and want to come back as soon as we can!

Room Tip: Arrive on time or after 5 p.m. to check in, but not too late!
See more room tips
Green Features: I LOVED the eco-friendly products they used--recycled paper products, eco-friendly practices with towels, recycling bins under kitchen sinks, only washing towels when needed, etc. The entire place/staff has that caring for the environment vibe about it.
  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amanda D, Manager at Grand Pacific Palisades Resort and Hotel, responded to this review, October 22, 2013
Hi sunnygood,
Happy 17th anniversary and congratulations! We're so happy to hear how great your time spent with us was. It's great to know you enjoyed the bottle of champagne and our favorite special touch - the origami! We look forward to welcoming you back again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Grand Pacific Palisades Resort and Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Pacific Palisades Resort and Hotel

Address: 5805 Armada Drive, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Carlsbad
#4 Top resorts Hotel in Carlsbad
#13 Romantic Hotel in Carlsbad
#17 Business Hotel in Carlsbad
#20 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Grand Pacific Palisades Resort and Hotel 3.5*
Number of rooms: 210
Reservation Options:
TripAdvisor is proud to partner with Expedia, Travelocity, Hotels.com, Booking.com, Priceline, TripOnline SA, BookIt.com, Despegar.com and Tingo so you can book your Grand Pacific Palisades Resort and Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Pacific Palisades Hotel Carlsbad
Grand Pacific Palisades Resort

Owners: What's your side of the story?

If you own or manage Grand Pacific Palisades Resort and Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.