This is the first time we have spent a vacation in the Palisades after buying into the timeshare in 2012, we had previously stayed at Hilton's Marbrisa which is affiliated to the resort.
Although we did arrive early and could expect not to get our room at 1pm we did not expect to wait nearly 5 hours for one to be ready! We did complain about our wait and the duty manager compensated us $50. I also agree that the front end of the resort needs to tighten up its service to customers and I would give customer service / reception 5/10.
We stayed in a two bedroom apparently newly renovated villa, the renovation must have been in the main living area, (which was nice) and not the bathrooms and small bedroom as they were quite dated. They were not a patch on the Marbrisa resort we had previously stayed in.
That said the position and amenities in the resort were very good and the Olympic size swimming pools with its views were excellent. It was also good having the Karl's Strauss brewery attached to the resort which had good beer and food.
I am sure if the resort tightens up the front end and refreshes its rooms it will get 4 stars in future reviews.
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- Also Known As:
- Grand Pacific Palisades Hotel Carlsbad
- Grand Pacific Palisades Resort