For the rate we paid, the room and breakfast were fine and I have no complaints. What I was somewhat surprised and disappointed by was the customer service at the front desk. When my family and I arrived, the booking agency we used to reserve our room had not forwarded our reservation request. We needed to call to request that they do so. What I found surprising was that my partner and I were expected to use our cell phones to make the call to a toll-free number. It wasn't until we had trouble getting through that one of the attendants used the front desk phone to call. Finally, my partner got through to an agent who was able to help. Since when is it policy to have customers provide their own customer service?
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- Also Known As:
- Ramada Carlsbad By The Sea Hotel Carlsbad
- Carlsbad Ramada