Problems from very beginning included missing ice bucket, missing TV controller, broken AC unit in room. Took two days to get the controller for the second TV, and the broken AC unit was still broken when we left four days later. On day two our dirty linen was removed but only partially replaced, missing a set of towels and the Bath mat. These were replaced on day three.
Although the maintenance people did finally look at the AC after 3 calls, they agreed the fan bearing was probably the reason for the very loud noise and promised to replace the unit later in the day, but it never happened during our stay. As a result our room was very stuffy, you could not sleep in the room with the fan on, and we had no temperature control or fresh air during the entire stay.
We would also recommend you consider power washing all the concrete walkways in the building and sealing them as they are very dirty. Having to deal with the humid marine layer in the area is always an issue, but cleaning the walkways is a must if you want your hotel to appear clean and kept up.
Will give you a big plus for the pool. Very good size and is kept nice and clean.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for your review. Its reviews like yours that we take seriously. We have began power washing the outdoor areas and just this week purchased new AC units for the room you stayed in. I appreciate the time you spent to review us and I am sorry we feel short of your expectations. Cris
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.