I travel to Carlsbad every now and then for work and this hotel beats the competition hands down. This was my second time at the West Inn and on both occasions my experience was great and from the check-in to my departure I really appreciated the friendly ad helpful staff.
Both rooms I stayed in were very clean, spacious -as are the en suite bathrooms which come with nice Aveda toiletries- and there is good quality complimentary WiFi. The beds are as comfortable as it gets...couldn't have slept better. There's a pool with a jacuzzi and fitness room, which is nice to unwind at the end of a long day of work. On top of that they offer some small complimentary extras like a wine pour in the afternoon and cookie and milk in the early evening; I didn't manage to try either but a friend who was with me loved the cookies.
The only minor criticism to the hotel is that the breakfast, while nice and plentiful, doesn't live up to the standard of the hotel as a whole, especially the limited choice of warm food and cereals. Still nothing that really decreased how much I enjoyed staying here!