We looked at many hotels in the Carlsbad area and finally chose this one for what we perceived as a good deal (good looking hotel) for the price. We were certainly not disappointed! We booked a little late and didn't get the exact room we wanted, however, we got on a waiting list and Kristine Bane, the Asst. General Manager, followed up when a room became available and booked it for us. We stayed in a Double King Suite and I highly recommend this for families traveling with kids. We were able to relax in the main room with the 2 king beds and the kids enjoyed the waiting area, with the couch folded out into a bed. The set up was perfect and very spacious.
This hotel is right off of Cannon road, which is less than 5 minutes from Legoland - perfect for our visit! Lots of restaurants and other amenities within a 5 minute drive as well, if you need that Starbucks fix, place to eat off site or a grocery store.
Customer service is always a big deal for me and my family and this place delivered in spades!!! Each and every person we dealt with in the the hotel was super friendly and went out of their way to help. From Kristin (gen'l mgr) to Marcia and Ryan at the front desk, they were all super friendly and incredibly helpful.
The only complaint I have, if you can call it one, is the free breakfast in the mornings gets a little crowded. I guess that's to be expected when you're getting a free meal. Just make sure to avoid the 9-9:30AM breakfast rush and you should be good to go.