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“Best family hotel we have ever stayed in” 5 of 5 stars
Review of West Inn & Suites Carlsbad

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West Inn & Suites Carlsbad
4970 Avenida Encinas, Carlsbad, CA 92008   |  
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Hotel amenities
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Suite Spring Retreat
Ranked #2 of 36 Hotels in Carlsbad
1 review
“Best family hotel we have ever stayed in”
5 of 5 stars Reviewed 3 days ago NEW via mobile

Our family loved this hotel. From the family feel to the spacious suites we had more than enough space for the 5 of us and great service. The pool was great, the breakfast good and the cookies and milk every night was a highlight for our children. We were there 7 nights and used the guest laundry which was also great. The DVD library was great for the kids as well.
The staff went out of their way to provide excellent service.
One day we accidentally locked our keys in our rental car and one of the front desk agents went out of her way to help us, call help and got our keys back at no charge.
Thanks to all who made our stay memorable. We hope to come back again soon.

Stayed March 2015, traveled with family
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809 reviews from our community

Traveler rating
    664
    104
    28
    10
    3
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542
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (150)
Date | Rating
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English first
Guelph, Ontario, Canada
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
78 helpful votes 78 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed at West Inn and Suites during our family vacation to southern California last week. It was the second time we had stayed at West [previously in 2009] and I can honestly say that it was just as great now as it was then.

We booked a Double King Deluxe and room 221 was fantastic. Two wonderful king beds, a nice mini fridge, bar sink, microwave and coffee maker. Bathroom very nice and water temp, pressure in shower very good. TV was fantastic and channel selection over-the-top [although many channels didn't work on our second night].

Breakfast was just alright, but the ladies that run the breakfast area are extremely nice. Didn't get to enjoy the cookies and milk at night, but they were great on our previous trip.

It is a little bit of a drive, although not far, from the wonderful beach in Carlsbad [park on PCH for free]. West Inn also provides free beach towels and chairs, etc for your beach time. Just ask at the front desk on your way out. Not far at all from the Carlsbad Premium Outlets [very good shopping]. The best fast food in the world, In-N-Out, is just down the street and is open late for those who arrive late, like us. In-N-Out was the best food of our entire trip. Incredible bang-for-your buck. Go there.

As an aside, the strawberries for sale across the highway from the hotel are very good, but we found them very expensive. We found the same amounts and quality [Carlsbad-grown] down at the Ocean Beach Market [Weds 4-7pm] in San Diego for roughly half the price.

A big shout out to Linda Hopkins for once again making our stay at West wonderful! Thanks Linda.

Highly recommended.

Room Tip: Stayed in room 221, Double King Deluxe. Fantastic room.
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  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu, Hawaii
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 5 days ago NEW

My family stayed 2 nights on the last leg of a family vacation to So. Cal. We took the grandson to Legoland before returning home. It was the perfect end to a wonderful 2-week trip. We live in a major tourism resort town, so we know about top-flight hotels, customer service, and fine dining. I cannot say enough about what a wonderful stay we enjoyed at West Inn. Immaculately clean room, gracious and friendly staff, excellent housekeeping service, beautiful grounds, free parking, great free family breakfast buffet -- this place had it all! We are very independent travelers who appreciate good service but don't care to be fawned over. The last thing I wanted on the tail end of a long trip was to feel pressured and unable to relax. Not to worry -- everyone at West Inn was helpful and kind without being intrusive and our whole family loved our stay there. The room was spacious and I considered it a phenomenal value. Four adults and my grandson were very comfortable. The hotel is very lovely and somehow manages to be family-friendly, but still a place where I think a couple could escape to for a romantic weekend. I won't consider staying anywhere else the next time we return to the area.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our family stayed here on our quick trip to Legoland. Beautiful hotel facilities and great rooms. The grounds were beautiful. We really liked the quick access off Hwy 5. They have a shuttle over to Legoland but it was only a mile drive for us. Decent continental breakfast with nice dining area. Would definitely stay here again.

Stayed March 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, AZ
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed 1 week ago

I love this hotel. The staff are amazing. We took the shuttle to Legoland, and they met were so accommodating. Later they took us to the beach and back, they gave us chairs, towels, and toys for the beach. The rooms are awesome, and the most comfortable beds. Cookies and milk in the evening! Plenty of room to sit and eat or play games. I wish we were staying more than one night. Our whole family agreed that we must come back. This is one of the best hotel experiences I have ever had. Bravo to the wonderful staff!

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saskatoon, Canada
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Everyone was very welcoming and friendly and went above and beyond in everything that they did. They provided rides to attractions in Carlsbad and supplied everything we needed for a day at the beach , including umbrellas, chairs and sand toys! All free of charge!

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

The staff at the West Inn were very courteous. We were part of a wedding party, and this hotel provided a comfortable setting for this family occasion. The complimentary breakfast provided was very good, and the pool was great for the kids to play at. The hotel provided timely shuttles to and from our wedding venue in Carlsbad, which was a big help. The location is only a mile from the beach as well. My wife and I were able to have a restful experience. Thanks to all the staff at West Inn and Suites.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kimberly A, General Manager at West Inn & Suites Carlsbad, responded to this review, 1 week ago
Mr. Erik & Family

As with all our guests, it's been an absolute pleasure to serve you...
We appreciate the shout out and look forward to your return visit.

We remain at your service,
Kim & Team West
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about West Inn & Suites Carlsbad

Address: 4970 Avenida Encinas, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Best Value Hotel in Carlsbad
#2 Family Hotel in Carlsbad
#2 On the Beach Hotel in Carlsbad
#6 Romantic Hotel in Carlsbad
#7 Business Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Number of rooms: 86
Official Description (provided by the hotel):
Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Table faire) and West Steak and Seafood (Fine Dining). ... more   less 
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Also Known As:
West Inn & Suites Carlsbad Hotel Carlsbad
West Inn And Suites Carlsbad
West Hotel Carlsbad
Carlsbad West Hotel

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