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“Service needs some work!” 3 of 5 stars
Review of West Inn & Suites Carlsbad

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West Inn & Suites Carlsbad
4970 Avenida Encinas, Carlsbad, CA 92008   |  
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Ranked #1 of 35 Hotels in Carlsbad
San Anselmo, California
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
“Service needs some work!”
3 of 5 stars Reviewed yesterday NEW

Have stayed here several times over the last 3 years visiting family, and we're going to take a break after this year.

WiFi is basically non-existent. In 2014 (5!) it's incomprehensible why a working WiFi system cannot be installed through a cable modem. Also, there isn't any cable television. Leaving a wire in the drawer is no help - many devices, tablets, laptops don't even have a "plug in" option anymore. It's been this way since the first time we stayed here 3 years ago.

Housekeeping is strange. When you go out at 8 am and come back at 3pm, it's kind of normal to assume your room is going to be made up. Nope. Two times it wasn't (the only time it was we specifically requested "early" (before 3pm is early?) housekeeping. Apparently they clean the rooms of people checking out first, then get around to the still staying and paying customer rooms. It's inconceivable that you have to wait an hour for housekeeping to clean your room at 4pm.

The property is nice, the location great and the people are super - nothing bad to say there, but the two major things you need to have in a hotel (clean rooms before late afternoon and reliable WiFi) are completely lacking here

In the hotel industry, you need top flight people, a top flight product and processes to support them both. The people here are great. The product is fair. The processes though are terrible. So just a 3 dot rating from us. If they can make small changes, this property could reap big dividends.

Room Tip: West side of hotel (away from 5 Freeway) for sure.
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  • Stayed December 2014, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
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784 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
San Diego, California
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I chose the West Inn & Suites based on the many favorable Trip Advisor reviews and took the suggestion of asking for a suite on either the 2nd or 3rd floors, non-pet floors, and in the middle of the hotel so as not to be too close to either the train tracks or the 5 freeway. My initial contact was with Sean and he was more than helpful in taking my reservation. I live in San Diego and was taking my 3 grandkids on a staycation to Legoland. The hotel offers free parking and shuttle service to Legoland. That was a huge plus - we didn't have pay for parking, look for a spot and then walk to the entrance. The shuttle stop is a very short walk to the main entrance of the park. Our room was ready when we got to the hotel at about 10 am - terrific family suite with 2 king beds, a sleep sofa, refrigerator with 2 comp bottles of water, large tiled walk in shower, plenty of space for our group of 4. We did ask for a rollaway bed so that we would each have our own bed - the $10.00 charge was fair. The rollaway bed was all set up when we returned to the hotel after our day out. The suite was very clean and you can tell there is pride in management.

As soon as we left our luggage in the suite, Cherry, the shuttle driver took us over to Legoland, which to our good fortune was not crowded for the Saturday before Christmas. Cherry was delightful and engaged in conversation with the kids. We called for the shuttle an hour before we wanted to leave and Sean picked us up. A delightful young man, he was the same Sean who took my reservation. We arranged for Sean to take us to a nearby restaurant and after dinner he came and got us to go back to the hotel.

Front desk staff all were very nice - a few days before we arrived, the hotel called to confirm reservation and ask if there was anything we needed. Very nice, personal touch. We had breakfast before we left and the breakfast room is very nicely appointed, clean and the buffet was more than adequate. Cereals, breads, bagels, eggs, potatoes, bacon, etc. Apparently, they rotate hot items and today was bacon and eggs days.

Business center has 3 nice Dell computers, a printer and is a nice space for a hotel. All in all, for our short one day stay, I give our stay an excellent review. Oh, before I forget, there are never enough towel bars/hooks in hotel bathrooms. There is room for a few more hooks :) Lots of large, soft towels and very nice Gilchrist & Soames toiletries.

Room Tip: Rooms on the 2nd and 3rd floors are pet free - pets are only allowed on first floor. Amtrak runs al...
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  • Stayed December 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverton, Utah
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed here over Thanksgiving with 4 of our kids. The double king suite was a perfect fit for the 6 of us (with the pullout bed). The room was immaculate and the beds were very comfortable. The complimentary breakfast each morning was delicious. We enjoyed the pool and the exercise room each day. My family's favorite part of this hotel, however, was the free cookies and milk each evening!! We were central to the soccer fields for my both of my kids and close to the beach. We will definitely stay here again in the future!

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Collins, Colorado, United States
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

The beds are comfortable and rooms are clean. My room was a bit narrow, but very nice. Breakfast place was acceptable nothing fancy. Overall great place. Very friendly knowledgable staff. This hotel is right off the freeway and close to the cute beach town of Oceanside.

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sacramento
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

A few days before our arrival, I received a phone call from a Hotel representative checking to confirm my reservation and to see if I Had any special request, extra towels, high floor, extra blankets, and early check-in. All request were met except for the early check-in. Had to wait 45 min. This Hotel is very nice and clean. The front desk staff, cleaning staff and breakfast staff all very nice and helpful. After a long day on the soccer field, it was nice to have the DVD player to relax and watch movies. We had a DKS, with turn down service Awesome! The breakfast area is small, fake eggs,pets are my only dislikes. A few blocks away, there is an outlet mall, restaurants, Costco and beach.

Room Tip: High floor, walk-in shower, a room away from train tracks.
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  • Stayed November 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 3 weeks ago

My husband and I own a local Carlsbad business and have used the West many times for out of town guests as well as personally when we need to stay close to the office. They are pet friendly which sometimes scares me, however, the rooms are always clean and fresh when we arrive.

The staff is friendly and helpful and the beds are super comfortable.

Their daily breakfast is perfect. When you travel, breakfast can add up quickly, and their hot breakfast is the perfect start to the day.

If you are in the mood, they have a first rate Steak House right in the parking lot, or a more casual Bistro that is in the parking lot - both owned by West - and both very good.

I always recommend the West!

Room Tip: Pet friendly. Ask for a room on the lower level if you have a pet so you can get outside quickly...
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  • Stayed October 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Senior Contributor
34 reviews 34 reviews
30 hotel reviews
Reviews in 22 cities Reviews in 22 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed 3 weeks ago

We took our children to Legoland and opted to stay at West Inn due to its nice rooms, proximity to Legoland and beaches, and free breakfast. We have stayed here many times before and always liked it but the free breakfast has degenerated into an inedible cattle call. If you are lucky to get a table amid the crush of people you will endure the worst imaginable scrambled eggs, a few scraps of mediocre bacon, a paltry selection of cereals (nothing kid-friendly), and a pile of trays and dirty dishes. There seemed to be one very hard working but overwhelmed staff member in charge of the entire area, from bringing out food to clearing tables that guests had neglected to clear themselves. After enduring two days of this, I took the kids to the stellar buffet at Park Hyatt Aviara instead. It was well worth the $28 for me since kids eat free and the food and service couldn't be better.

As for the rest of the stay, the rooms are still modern and comfortable but the service wasn't quite as good as when the hotel was in its first few years. The free shuttle to Legoland was great but on one return trip we rushed to meet the van at our chosen time only to have to sit in the hot shuttle for almost 10 minutes while we waited for another family. As it turned out, that family had called and cancelled the ride but the shuttle driver had forgotten her phone and was unaware of the cancellation.

Despite those flaws, we may stay again in the future but there is a new Hyatt House around the corner that looks comfortable and offers the same amenities as West so we may give that a try, or just stay at Aviara but I don't think they offer a shuttle.

  • Stayed November 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Inn & Suites Carlsbad

Address: 4970 Avenida Encinas, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Carlsbad
#1 Family Hotel in Carlsbad
#3 Best Value Hotel in Carlsbad
#3 Romantic Hotel in Carlsbad
#7 Business Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Number of rooms: 86
Official Description (provided by the hotel):
Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Table faire) and West Steak and Seafood (Fine Dining). ... more   less 
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Also Known As:
West Inn & Suites Carlsbad Hotel Carlsbad
West Inn And Suites Carlsbad
West Hotel Carlsbad
Carlsbad West Hotel

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