Have stayed here several times over the last 3 years visiting family, and we're going to take a break after this year.
WiFi is basically non-existent. In 2014 (5!) it's incomprehensible why a working WiFi system cannot be installed through a cable modem. Also, there isn't any cable television. Leaving a wire in the drawer is no help - many devices, tablets, laptops don't even have a "plug in" option anymore. It's been this way since the first time we stayed here 3 years ago.
Housekeeping is strange. When you go out at 8 am and come back at 3pm, it's kind of normal to assume your room is going to be made up. Nope. Two times it wasn't (the only time it was we specifically requested "early" (before 3pm is early?) housekeeping. Apparently they clean the rooms of people checking out first, then get around to the still staying and paying customer rooms. It's inconceivable that you have to wait an hour for housekeeping to clean your room at 4pm.
The property is nice, the location great and the people are super - nothing bad to say there, but the two major things you need to have in a hotel (clean rooms before late afternoon and reliable WiFi) are completely lacking here
In the hotel industry, you need top flight people, a top flight product and processes to support them both. The people here are great. The product is fair. The processes though are terrible. So just a 3 dot rating from us. If they can make small changes, this property could reap big dividends.
- Official Description (provided by the hotel):
- Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Table faire) and West Steak and Seafood (Fine Dining). ... more less
- Reservation Options:
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- Also Known As:
- West Inn & Suites Carlsbad Hotel Carlsbad
- West Inn And Suites Carlsbad
- West Hotel Carlsbad
- Carlsbad West Hotel