We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Top Notch!” 5 of 5 stars
Review of West Inn & Suites Carlsbad

Save Saved
You added West Inn & Suites Carlsbad to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 2 more sites!
West Inn & Suites Carlsbad
4970 Avenida Encinas, Carlsbad, CA 92008   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Special Offer
Endless Summer Savings
Ranked #2 of 34 Hotels in Carlsbad
Santa Clarita, California
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Top Notch!”
5 of 5 stars Reviewed 2 days ago NEW

I love this hotel! The staff here is beyond courteous and friendly. They go out of their way to make you feel welcome. The decor throughout the the hotel and the rooms is beautiful. My husband was traveling for business, and I decided to join him for his two night stay. I found this hotel which was only a few miles from where he would be working. They were offering a phenomenal deal called "Endless Summer". With this package you get a two-night stay in a King Suite for $299.00 which includes the full buffet breakfast. While making my reservation, I spoke with Emily and asked for an upper or 3rd floor room. She said she would be working the day of our check in and would definitely do her best to fulfill my request. Upon arrival, we had 3rd floor Suite reserved; one at the end of the hallway overlooking the pool which was perfect. Thank you Emily! Another wonderful staff member is Stephanie who checked us in to our room. She could not have been nicer. I also chatted with her the day we checked out, and she was a lot of fun to talk with, not to mention very informative about the Carlsbad area. Our Suite was beautiful and just the perfect set up to be able to enjoy a separate sitting room with a couch, chair and desk apart from the bedroom area. There was a refrigerator and microwave in the Suite which we found very convenient. The sheets were luxurious and so soft, and the bed was very comfortable. I think that this hotel must have excellent insulation because our room was very near the freeway, but we did not hear any traffic. There are lovely touches throughout the hotel ... a complimentary wine or beer pour in the early evening, cookies and milk at night, coffee and tea served all day and night, towels provided at the pool for guest's convenience, and water provided poolside while enjoying the pool and patio. My husband has since been required to return to Carlsbad twice more on business, and I didn't hesitate to make reservations for him both times at the West Inn & Suites. This place is truly top notch!

Room Tip: We loved the 3rd floor overlooking the pool!
See more room tips
  • Stayed September 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

757 reviews from our community

Traveler rating
    620
    100
    25
    10
    2
See reviews for
513
90
17
62
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Russian first
  • Any
English first
Melbourne, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 4 days ago NEW

Absolutely terrific place to stay. Rooms are great, service is exceptional .staff here could not be any more obliging. Buffet breakfast is great value for money, lemonade by the pool a nice touch and milk and cookies on offer at the end of each day. Would highly recommend. Great base for Lego land - 5 mins by shuttle from hotel. Shuttle bus takes you to Legoland, beaches and other places. They will even pack umbrellas, sand toys, beach chairs for you. A great welcome to So Cal. Can't speak highly enough of the staff.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 4 days ago NEW

Emily, a front desk clerk was above and beyond courteous and gave us amazing and professional service. She surpassed my expectations. I would highly recommend staying here. Not only was Emily very professional and gave us excellent service but the hotel was very clean and had great amenities. I would definitively stay here again.

  • Stayed September 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed 1 week ago

We have never had better service from a hotel than a West Inn and Suites in Carlsbad, Ca. Never.

And we have been travelling for a long while - we were in Carlsbad when our daughter was about ready to deliver her second child.

The front desk person (stephanie) actually came next door to the restaurant we were eating in to help with an issue we were having. Incredible.

The staff called us when it appeared to the cleaning crews that we had left (we left the hotel at 0400 when our daughter went into labor so we took the luggage). They kept the room open for us since we were unsure if we would need it for the next night.

All were friendly, courteous, and helpful. Significantly better customer service than any other hotel we have been in.

the hotel is near the beach, great for business travellers, a beautiful hotel with nice room and amenities.

Frankly this is our number one hotel. We loved it and the staff. We will return.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Irvine, California
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 1 week ago

We stayed here because we were having a LEGOLAND weekend with our 6 year old daughter, so funny she couldn't wait to leave LEGOLAND and go swimming in the hotel pool she even elected not to go to the attractions the next day and just swim in the pool instead- they have water toys and life jackets - she had a blast playing with what was available- next time we may save some money and just spend the weekend at the hotel :)

Room Tip: We got the deluxe king which was plenty of room for hubby daughter and I- it was a fun sleep over ev...
See more room tips
  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Villa Park, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

This place was perfect for a semi-staycation two day trip to Legoland with a family of four.

Positives:
• Family, kid friendly place
• Staff is very friendly and goes out of the way to help. Don’t want to understate this, the staff went above and beyond on several instances
• Do a lot of little things right e.g. free parking, no resort fee, complimentary breakfast, games and movies to check out, chairs and body boards for the beach, turndown service, cookies at night and more
• Very clean, up to date rooms
• 5 minutes to Legoland
• Great value

If you’re looking for a resort with a lazy river, kids club, golf course, bar, resort fees and parking charges this is not the place for you. We weren’t and they were perfect for what we needed.

  • Stayed September 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chandler, Arizona
Reviewer
4 reviews 4 reviews
5 of 5 stars Reviewed 1 week ago

Best value for all the amenities! Pristine grounds, suite was more than comfy and the staff made us feel like royalty! Everything we needed to enjoy a day at the beach was offered free of charge.Definitely going to return for another get-away that I has earned our business!

Room Tip: If you are a light sleeper, be sure to pack ear plugs due to train tracks a few hundred feet away fr...
See more room tips
  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to West Inn & Suites Carlsbad? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about West Inn & Suites Carlsbad

Address: 4970 Avenida Encinas, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 On the Beach Hotel in Carlsbad
#2 Romantic Hotel in Carlsbad
#2 Best Value Hotel in Carlsbad
#2 Family Hotel in Carlsbad
#8 Business Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Tabel faire) and West Steak and Seafood (Fine Dining). ... more   less 
Reservation Options:
TripAdvisor is proud to partner with TravelClick, Priceline, Travelocity and Otel so you can book your West Inn & Suites Carlsbad reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
West Inn And Suites Carlsbad
West Inn & Suites Carlsbad Hotel Carlsbad
West Hotel Carlsbad
Carlsbad West Hotel

Owners: What's your side of the story?

If you own or manage West Inn & Suites Carlsbad, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.