We stayed here for our first night after landing in San Diego for a business trip, but were first doing a few days of outlet mall shopping. Our first stop after the airport car rental pick-up was the Carlsbad Premium Outlets and this was a good place to stop before heading out for the one near Palm Springs. The hotel is pretty much on the other side of Interstate 5 from the mall, although we went into town for supper prior to checking in.

The staff were very friendly, and the hotel décor is very nice – almost a Norman Rockwell feel to it. If this is an older property, they sure have done a great job of taking care of it. The room was very clean and comfortable, although where we were, the complimentary room Wi-Fi was so weak as to be usable – no problem in the lobby. We didn’t experience any issues with outside noise, but then, changing three times zones will do that to you.

Despite the cool air in the evening, the outdoor Jacuzzi was kept hot, which made for a refreshing and relaxing dip. The complimentary hot breakfast buffet was also quite good.

The hotel certainly lived up to the good ratings I read, but I likely would try another property if I return to Carlsbad simply for the sake of variety, loyalty points and perhaps a more competitive Government Rate.

Wonderful family friendly place to stay, rooms are beautiful, beds are very comfortable and maid service was excellent, enjoyed the breakfast, Plenty of variety, would stay again. Close to shopping outlets and legoland, great places to eat all very close. Highly recommended.

I was delighted that the staff at West Inn & Suites checked with us before our arrival to welcome us and meet any needs we might have. They assured us that if we were to arrive early we would be welcome. When we arrived at 2:30am check in was a breeze and we were all ( my husband, myself and our three Cavalier King Charles Spaniels) quickly asleep in our TWO king size beds. The room was very clean and the beds so very comfortable. Plenty of pillows and the bed made so that you could have covers to meet your particular comfort level.
Since we came to spend time on the beach with three dogs sand became an issue. Housekeeping cheerfully accommodated our needs and worked around our schedule . Their cheerful and willing attitude was indeed delightful.
Information was provided in our room about special care for our pets.
Breakfast was hot and good every morning. On Christmas day a special list of restaurants that were open in the area was provided.
The hotel and grounds were well maintained and our comfort and relaxation was well thought out. I truly felt removed from my very busy life.
The only thing I felt wanting was the television system. I had never experienced LodgeNet and found it frustrating with few choices. I prefer the new Dre by DirecTv.

I will most assuredly stay at West Inn & Suites whenever I can in the future.

We stayed at West Inn for a brief trip to Legoland. The rooms were clean and up-to-date, the hotel was well-maintained, and I found the place to be quiet (we were on the side away from the freeway).

But what really stood out was the service. We had to change plans suddenly and leave a few days early, which meant asking the staff to hold our bags and provide shuttle service even after we had checked out. No problem, they said -- no quibbling about whether we qualified for amenities or not. When our Legoland trip went longer than expected, they sent a shuttle out anyway just to get us (again, after we had already checked out).

My compliments to Corey in particular for excellent service at the front desk.

Breakfast was good, as was the business center for printing out boarding passes and so on. There were many other amenities we had planned on checking out but were unable to because of our change in plans. Next time!

If we ever need to stay in a hotel in San Diego, we will almost certainly come up north and stay here instead. It's that much better than everywhere else in the area.