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All 32 Carlsbad hotels

West Inn & Suites Carlsbad: Traveler Reviews

4970 Avenida Encinas, Carlsbad, CA 92008
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West Inn & Suites Carlsbad
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Ranked #1 of 32 hotels in Carlsbad
Most recent review
5 of 5 stars Reviewed January 21, 2013
Eric107_11 Ottawa, Canada
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565 reviews from our community

Traveler rating
    466
    73
    17
    8
    1
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Families
389
 
Couples
61
 
Solo
15
 
Business
50
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Ottawa, Canada
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
62 helpful votes 62 helpful votes
“Nice Décor & Staff”
5 of 5 stars Reviewed January 21, 2013

We stayed here for our first night after landing in San Diego for a business trip, but were first doing a few days of outlet mall shopping. Our first stop after the airport car rental pick-up was the Carlsbad Premium Outlets and this was a good place to stop before heading out for the one near Palm Springs. The hotel is pretty much on the other side of Interstate 5 from the mall, although we went into town for supper prior to checking in.

The staff were very friendly, and the hotel décor is very nice – almost a Norman Rockwell feel to it. If this is an older property, they sure have done a great job of taking care of it. The room was very clean and comfortable, although where we were, the complimentary room Wi-Fi was so weak as to be usable – no problem in the lobby. We didn’t experience any issues with outside noise, but then, changing three times zones will do that to you.

Despite the cool air in the evening, the outdoor Jacuzzi was kept hot, which made for a refreshing and relaxing dip. The complimentary hot breakfast buffet was also quite good.

The hotel certainly lived up to the good ratings I read, but I likely would try another property if I return to Carlsbad simply for the sake of variety, loyalty points and perhaps a more competitive Government Rate.

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Great place to stay”
5 of 5 stars Reviewed January 9, 2013 via mobile

Wonderful family friendly place to stay, rooms are beautiful, beds are very comfortable and maid service was excellent, enjoyed the breakfast, Plenty of variety, would stay again. Close to shopping outlets and legoland, great places to eat all very close. Highly recommended.

Stayed December 2012, traveled with family
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Ask Amanda O about West Inn & Suites Carlsbad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“What a wonderful stay”
5 of 5 stars Reviewed December 31, 2012

I was delighted that the staff at West Inn & Suites checked with us before our arrival to welcome us and meet any needs we might have. They assured us that if we were to arrive early we would be welcome. When we arrived at 2:30am check in was a breeze and we were all ( my husband, myself and our three Cavalier King Charles Spaniels) quickly asleep in our TWO king size beds. The room was very clean and the beds so very comfortable. Plenty of pillows and the bed made so that you could have covers to meet your particular comfort level.
Since we came to spend time on the beach with three dogs sand became an issue. Housekeeping cheerfully accommodated our needs and worked around our schedule . Their cheerful and willing attitude was indeed delightful.
Information was provided in our room about special care for our pets.
Breakfast was hot and good every morning. On Christmas day a special list of restaurants that were open in the area was provided.
The hotel and grounds were well maintained and our comfort and relaxation was well thought out. I truly felt removed from my very busy life.
The only thing I felt wanting was the television system. I had never experienced LodgeNet and found it frustrating with few choices. I prefer the new Dre by DirecTv.

I will most assuredly stay at West Inn & Suites whenever I can in the future.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask J Marlene L about West Inn & Suites Carlsbad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bellingham, Washington
1 review
1 helpful vote 1 helpful vote
“Above-and-beyond service”
5 of 5 stars Reviewed December 26, 2012

We stayed at West Inn for a brief trip to Legoland. The rooms were clean and up-to-date, the hotel was well-maintained, and I found the place to be quiet (we were on the side away from the freeway).

But what really stood out was the service. We had to change plans suddenly and leave a few days early, which meant asking the staff to hold our bags and provide shuttle service even after we had checked out. No problem, they said -- no quibbling about whether we qualified for amenities or not. When our Legoland trip went longer than expected, they sent a shuttle out anyway just to get us (again, after we had already checked out).

My compliments to Corey in particular for excellent service at the front desk.

Breakfast was good, as was the business center for printing out boarding passes and so on. There were many other amenities we had planned on checking out but were unable to because of our change in plans. Next time!

If we ever need to stay in a hotel in San Diego, we will almost certainly come up north and stay here instead. It's that much better than everywhere else in the area.

Room Tip: Second floor just past the business center was where we were (I think it was an even number in the l...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask deejam about West Inn & Suites Carlsbad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Great Family Hotel”
5 of 5 stars Reviewed December 21, 2012

Our family of 6 recently stayed for 3 nights for a trip to Legoland. Originally I had planned to stay at La Costa in a 2-bedroom suite, but when I looked on Trip Advisor and saw the amazing reviews, we decided to get two adjoining rooms at West Inn. It is the perfect hotel for a family like ours. The breakfast buffet was a great start to the day. It made it very convenient to be able to take the kids down in their PJs to eat when they woke up. There was a great selection of foods for them. The kids loved being able to rent DVDs from the front desk. The lobby pantry was stocked with all of the basic items you might need and even ice cream for a treat. I packed bathing suits based on the reviews and I was shocked to find that even in December the pool was warm enough for us to get in! The kids were so exhausted from the days at Legoland, we ordered room service from Bistro West and the food was really good. We really appreciated being able to use the shuttle service to Legoland. There were even two car seats for our 2 year olds and two booster seats for our 4 and 6 year olds. I didn't feel that we were compromising on quality- the towels are nice and thick, furnishings and bedding are nice. We look forward to staying again!

Room Tip: We had middle rooms just to the west of the lobby/elevators and weren't bothered by train or hig...
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
Ask Monsua1 about West Inn & Suites Carlsbad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about West Inn & Suites Carlsbad

Also Known As:
West Inn & Suites Carlsbad Hotel Carlsbad
West Inn And Suites Carlsbad
West Inn & Suites Carlsbad Hotel
West Hotel Carlsbad
Carlsbad West Hotel
Address: 4970 Avenida Encinas, Carlsbad, CA 92008
Phone Number:
Region: United States > California > Carlsbad
Amenities:
Bar/Lounge Beach Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotels in Carlsbad
#1 On the Beach Hotels in Carlsbad
#1 Family Hotels in Carlsbad
#2 Business Hotels in Carlsbad
Price Range: $$
Official Description (provided by the hotel):
Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Tabel faire) and West Steak and Seafood (Fine Dining). ... more   less 
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