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“Average” 3 of 5 stars
Review of West Inn & Suites Carlsbad

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West Inn & Suites Carlsbad
4970 Avenida Encinas, Carlsbad, CA 92008   |  
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Ranked #2 of 35 Hotels in Carlsbad
Tuscon
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Average”
3 of 5 stars Reviewed September 20, 2012

The staff friendliness is the best asset of this property. The attentiveness and enthusiasm of the staff was great. Room was clean and comfortable ...the free buffet breakfast of the week end was a disaster. Doubt i would stay here again

  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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781 reviews from our community

Traveler rating
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526
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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English first
Red Deer, Canada
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 16, 2012

Exceptionally clean and comfortable. Staff and accommodations are great! We stayed in a Double King Suite and loved the space. Breakfast was a wonderful assortment. Pool area is very clean. Cookies and milk for the kids was a very nice touch. Both onsite restaurants were excellent also

Room Tip: we had the double king suite as we enjoy extra space when we travel
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sacramento, California
1 review
5 of 5 stars Reviewed September 11, 2012

We flew down to Carlsbad for a short Labor Day visit to Legoland and the beach. West Inn was our perfect home away from home. The service was friendly and helpful. The rooms were spacious and the beds were REALLY comfortable. The hotel had an expansive catalog of DVDs and games to borrow with newer movies. The breakfast was the best I've ever had at a hotel for a free breakfast. The pool was comfortably warm and the hot tub was large. They offered plenty of towels and icy water by the pool. We went to dinner at the less fancy restaurant and were very pleased.

We will definitely be staying at the West Inn for our next Legoland vacation!

  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 9, 2012

Australian couple travelled to Carlsbad on business with a couple days off either end for some R&R. The staff make this hotel - very helpful and attentive. One thing about Carlsbad - cabs are not very plentiful so if you don't have a car, you really do rely on the hotel shuttle. Great way to get to know the staff cause they share the driving around. The breakfasts are great - plenty for everyone and we noticed a lot of families enjoying the hotel. Would highly recommend a stay.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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minnesota
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 4, 2012

We were impressed from the moment we walked in the door to cookies and milk to when we left 4 days later. The rooms are great, we had 2 king beds. The breakfast was the best I've ever had at a hotel. a bowl of fresh cut up strawberries was my favorite. They also had french toast, pancakes or waffles every morning along with eggs, meat and more than you can imagine. The hotel also has DVD players in the rooms and a large list of movies you can borrow free of charge. They also have boogie boards, towels, umbrellas and beach chairs for you to use when you go to the beach. The staff was wonderful, all very friendly and helpful with whatever you needed. The beach is about 2-3 blocks away.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Spring Valley, California, United States
1 review
5 of 5 stars Reviewed September 3, 2012

This place is a lot like a bed and breakfast in all they provide. The staff was very courteous, they provide shuttle service to anywhere within 5 miles. That service even continues the day you check out. There are complimentary movies and games to check out at the front desk, as well as all you would need for a day at the beach (Chairs, Towels, umbrellas, boogie boards and coolers) all complimentary. The breakfast included is hot. At bedtime they have cookies and milk. The room was clean and up to date, and lastly the bed was very comfortable.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Basingstoke, United Kingdom
Senior Contributor
38 reviews 38 reviews
7 hotel reviews
Reviews in 24 cities Reviews in 24 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed August 22, 2012

I had a weekend stopover here as part of a business trip - well it was stay here or else near Philadelphia. This would be a 5* review apart from a couple of things.

I changed hotel for the weekend as the one I had booked into during the week was too far from the downtown area and the beach for my liking. The hotel is sited near to the railway tracks that run parallel with the seafront so expect to hear the trains periodically. This said at night, the room was very peaceful and I had no issues sleeping at all.

Check-in was efficient, but unfortulately I discovered a mother and small child in the room I have been allocated complete with lego bricks scattered all over the floor. It turned out that she had persuaded the maid to let her into the wrong room on check-in (so instead of using her room key - which would not have worked the maid let her into the wrong room).

Mistakes happen, and after a quick trip to reception, I ended up in the room that the other guest would have otherwise had. The room itself was spotless and comfortable my only complaint was that the bath plug leaked water so a nice bath was frustrated by the water running away.
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Breakfast was a simple buffet and I think slightly tailored to families. From my perspective I have had better but it was ok for my needs.

The hotel (as do a lot of others in the area) run a free shuttle for guests to anywhere within a certain distance of the hotel. I used it to get to the Premium Outlets and it works well, you can phone for a pickup or arrange a pickup time with the driver.

Overall, if I were taking a family to the nearby Legoland park then this is a good choice. Apart from breakfast and the predonimance of families I think also that business travellers would be reasonably happy here too.

  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Inn & Suites Carlsbad

Address: 4970 Avenida Encinas, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Carlsbad
#2 On the Beach Hotel in Carlsbad
#3 Romantic Hotel in Carlsbad
#7 Business Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Number of rooms: 86
Official Description (provided by the hotel):
Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Table faire) and West Steak and Seafood (Fine Dining). ... more   less 
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Also Known As:
West Inn & Suites Carlsbad Hotel Carlsbad
West Inn And Suites Carlsbad
West Hotel Carlsbad
Carlsbad West Hotel

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