We were searching for a luxury hotel that would also accommodate a 10 year old birthday party trip at LegoLand for our son, but seriously thought we would have to lower our ammemity and customer service expectations. After all, this was supposed to be a "kids trip". Well...to our pleasant surprise nothing was compromised on either the adults needs or the children's. The management have successfully trained the staff very well at this property. And balance both clientele very well. The Free shuttle to LegoLand was so nice. Only 5 minutes. The drivers were friendly and sincerely wanted to do a good job. The front desk staff were friendly, warm, greeted us with good eye contact and smiles each time we walked through the lobby. Breakfast buffet was a nice plus. Especially with children. Our favorite part of the trip (besides the wonderful down bedding) is that we could just walk next door and eat at the West Bistro. Great food that even had a Kid menu. My only recommendation is the hostess could be friendlier and welcome guests with a smile. We ate there 2 Nights In a row and were told to wait in lobby even though there were plenty of available tables. The wait staff is well trained, experienced, and confident. Decent bistro food/well priced.
Oh, and let's not forget the cookies and milk served I'm Lobby each night. It was the boy's favorite night-time activity.
Thank you, we will be back! Even
Though the Hotel
is located next to the freeway, we didn't hear a thing.