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“This well appointed hotel took great care in ensuring every guest had an enjoyable stay.” 5 of 5 stars
Review of West Inn & Suites Carlsbad

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West Inn & Suites Carlsbad
4970 Avenida Encinas, Carlsbad, CA 92008   |  
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Ranked #2 of 35 Hotels in Carlsbad
phoenix
Senior Contributor
38 reviews 38 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
“This well appointed hotel took great care in ensuring every guest had an enjoyable stay.”
5 of 5 stars Reviewed January 9, 2012 via mobile

We were searching for a luxury hotel that would also accommodate a 10 year old birthday party trip at LegoLand for our son, but seriously thought we would have to lower our ammemity and customer service expectations. After all, this was supposed to be a "kids trip". Well...to our pleasant surprise nothing was compromised on either the adults needs or the children's. The management have successfully trained the staff very well at this property. And balance both clientele very well. The Free shuttle to LegoLand was so nice. Only 5 minutes. The drivers were friendly and sincerely wanted to do a good job. The front desk staff were friendly, warm, greeted us with good eye contact and smiles each time we walked through the lobby. Breakfast buffet was a nice plus. Especially with children. Our favorite part of the trip (besides the wonderful down bedding) is that we could just walk next door and eat at the West Bistro. Great food that even had a Kid menu. My only recommendation is the hostess could be friendlier and welcome guests with a smile. We ate there 2 Nights In a row and were told to wait in lobby even though there were plenty of available tables. The wait staff is well trained, experienced, and confident. Decent bistro food/well priced.

Oh, and let's not forget the cookies and milk served I'm Lobby each night. It was the boy's favorite night-time activity.

Thank you, we will be back! Even
Though the Hotel
is located next to the freeway, we didn't hear a thing.

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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784 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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English first
Altadena, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 5, 2012

we picked out this hotel based on the Tripadvisor rating and it wasn't a disappointment. friendly staff, beautiful rooms, close to everything...
last time we traveled we also picked out a tripadvisor place, and again: the rating told the real story of the place (see my former review). Tripadvisor is trustworthy! this hotel is wonderful

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
LA
Senior Contributor
34 reviews 34 reviews
31 hotel reviews
Reviews in 31 cities Reviews in 31 cities
43 helpful votes 43 helpful votes
3 of 5 stars Reviewed January 3, 2012

If you are looking for someplace quiet to stay, avoid this place. From the minute you check in to the time you leave, kids are running wild thru the place. Lots of screaming and yelling, doors being slammed, cutting you off at the breakfast bar,....

  • Stayed December 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
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Bakersfield, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 29, 2011

My kids wanted to go to LegoLand for their Christmas Gift and after research on trip advisor I decided to book this hotel and it did not disappoint . The hotel reminds you of home with it nice touches and really wonderful staff . We booked a king suite which had two televisions and dvd players with a pull out couch. The room was beautifully decorated and had a view of the pool. It also had two robes for use which I only find when I stay at four or five star hotels. Other perks were nightly turn down services, cookies and milk nightly from 8pm-9pm,free breakfast , free shuttle within five miles of the hotel and free DVD movies that can be checked out from the from desk. I have stayed at a many hotels and this one was my favorite so far. You will not be disappointed. I will never stay anywhere else when I am in this area.

  • Stayed December 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Livonia, Michigan, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 29, 2011

if you have not been there, you must stay at the west inn & suites in carlsbad. it is conveniently located to the beach as well as much shopping.
carlsbad is also known for legoland - so you will be sure to see families as well as military at west inn & suites.
they have two of the best restaurants on premise, the west steak house and bistro west for the more casual diner.
this place is business, couples, family, friends and solo family. everyone is treated like family here. i feel like a sister or niece or cousin to the staff. i'm officially adopted myself into the west family. will call them uncle & auntie west. when i am there, i get to see all my cousins and siblings.
the management at west inn is top notch. the elegant and energetic kimberly akers and kristine bane, two of the loveliest smiles and sincerest hosts and management you will ever meet!
my partner and i would travel there two to three times a year (sometimes more - if we could manage it) and we ALWAYS stayed at the west inn & suites.
i am not residing in detroit land and not traveling as much, but recently connected with the west inn staff and wanted to send a review of love and appreciation for this establishment. missing them and the weather in carlsbad dearly!
craving the kobe meatloaf or the steak salad or just about anything on their menu.
cheers and salut to WEST INN!
looking forward to seeing you in the new year 2012.
xiang cclc (sunny)

Room Tip: make sure to define if you want to be secluded from multiple children or parties. they will accomod...
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  • Stayed June 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chester, VA
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed December 27, 2011 via mobile

We stayed at this hotel over Christmas while visiting our daughter stationed in San Diego! This was the most wonderful experience. I have nothing bad to say, the customer service, breakfast, accommodations was all top notch! We came from the east coast and the staff made us feel like family. I even had a birthday while I was there Matt and Stephanie helped make it extra special! Thanks again for a wonderful experience West inn and suites, my only regret is that your hotel was completely booked and we could not stay there for our entire stay!

  • Stayed December 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vero Beach, Florida
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 29 cities Reviews in 29 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed December 27, 2011

We were extremely pleased with this hotel. The rooms were excellent...and even had a small sink, fridge and microwave. Their location in Carlsbad is right off of hwy 5 and minutes from a lovely outlet mall and restaurants. The only thing negative was their breakfast buffet. None of the hot items such as eggs, bacon/sausage, pancakes, etc. were not...everything luke warm. However, there was enough choice of cold items. Staff was extremely courteous. We wouldn't hesitate to stop there again.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Inn & Suites Carlsbad

Address: 4970 Avenida Encinas, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Carlsbad
#2 On the Beach Hotel in Carlsbad
#3 Best Value Hotel in Carlsbad
#4 Romantic Hotel in Carlsbad
#7 Business Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Number of rooms: 86
Official Description (provided by the hotel):
Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Table faire) and West Steak and Seafood (Fine Dining). ... more   less 
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Also Known As:
West Inn & Suites Carlsbad Hotel Carlsbad
West Inn And Suites Carlsbad
West Hotel Carlsbad
Carlsbad West Hotel

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