We were searching for a luxury hotel that would also accommodate a 10 year old birthday party trip at LegoLand for our son, but seriously thought we would have to lower our ammemity and customer service expectations. After all, this was supposed to be a "kids trip". Well...to our pleasant surprise nothing was compromised on either the adults needs or the children's. The management have successfully trained the staff very well at this property. And balance both clientele very well. The Free shuttle to LegoLand was so nice. Only 5 minutes. The drivers were friendly and sincerely wanted to do a good job. The front desk staff were friendly, warm, greeted us with good eye contact and smiles each time we walked through the lobby. Breakfast buffet was a nice plus. Especially with children. Our favorite part of the trip (besides the wonderful down bedding) is that we could just walk next door and eat at the West Bistro. Great food that even had a Kid menu. My only recommendation is the hostess could be friendlier and welcome guests with a smile. We ate there 2 Nights In a row and were told to wait in lobby even though there were plenty of available tables. The wait staff is well trained, experienced, and confident. Decent bistro food/well priced.
Oh, and let's not forget the cookies and milk served I'm Lobby each night. It was the boy's favorite night-time activity.
Thank you, we will be back! Even
Though the Hotel
is located next to the freeway, we didn't hear a thing.
- Official Description (provided by the hotel):
- Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Tabel faire) and West Steak and Seafood (Fine Dining). ... more less
- Reservation Options:
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- Also Known As:
- West Inn & Suites Carlsbad Hotel Carlsbad
- West Inn And Suites Carlsbad
- West Hotel Carlsbad
- Carlsbad West Hotel