I have been staying at this hotel for many years now, and I still would not stay anywhere else when I'm traveling in the area. Once again, my stay was fantastic with a few changes from past years.
Front Desk - The people at the front desk were very nice as usual, but for the first time there was a problem with my reservation. They sent me to a regular room when I always am slated in for the King Bed Suite. After seeing the wrong room, went back to the front desk and they moved me to the suite. Luckily there was a vacancy, if there was not, I would have left (or just stayed one night) and found another suite hotel in the area. When I am traveling alone, 3,000 miles away from home, I will go stir crazy in a small regular room.
Bed - Very comfortable (love those pillows) and got a better sleep there then at home. Sleep is so important when traveling and the pillows and mattress are the best in any hotel I ever been at.
Bathroom - Although an odd location in the middle of the room, it is big, clean, and contains everything you need. Hot water may take a little while to get going, but when it does it is fine.
Housekeeping - Since I am there for a week at a time, due to my hours I will eat meals at all sorts of strange times. Housekeeping cleans everything up immediately and even cleans and organizes my contact lens station and bathroom station (comb, brush, toothpaste, etc.). I always tip them well when I leave.
Room - Very spacious and there is a separate sitting area but some may confuse that as "separate room". It is not a separate room with doors to close. Depending on the room, you can still sit in the living area and desk and not see the bedroom at all, but it is open meaning there is no door. If you have kids sleeping in the bed area, you still have to be quiet in the sitting room. Two flat screen TV's and many channels are more than enough. Fridge is great, it is actually a real fridge and not a "cool box" that some other places advertise incorrectly as a fridge. Microwave and sink also included there. A sitting bench outside the bathroom to lay our your clothes or tie your shoes, along with a full length mirror. A/C still the best ever. I set it to 65 (sometimes 60) and sleep peacefully in a deep freeze. My family has called me a penguin for needing such cold temps. If you want to keep the same temp, just put a little note next to it telling housekeeping not to touch. Otherwise they will turn it down and you will return to a hot room.
Location - Right near the freeway, close to Legoland, blocks from the beach, which is great to walk at night and not much traffic in the area. There are restaurants connected but I have only been in them once and it was for happy hour. Since I work 10 minutes away and do not return until late, I usually eat dinner where I have to be for work. Plenty of parking. Not sure why people care about the train tracks. In all the years I have been staying there, I have never seen a train nor heard one at night.
Other Items - Now I read the negative comments and I think some people are just crazy and have unrealistic expectations about everything. Kim has done a wonderful job at this hotel and I always get a nice letter in the mail from her when I get home. A few things: First, for some reason I did not get turndown service my last time there. I miss the turndown service and miss not getting my chocolates on the pillow each night. Second, I miss my newspaper. Last time I was there I never got the newspaper in front of my door on any day. Figured they may have stopped the service. Third, in each review and every written evaluation I put the same thing...PLEASE add automatic checkout from the TV. I would like to get my receipt slipped under my door the early morning I have to check out and I would like to use the TV to check out so I can get in the car and get to the airport. The TV has 1,000 channels, movies, and games, do not understand why video checkout cannot be added. It is a hassle to go down to the front desk and get a printout and wait. If you get a couple of people in front of you, it causes for tense moments when on a plane schedule.
Get a suite.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.