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“Excellent place...great for Legoland, Superb Customer Service!” 5 of 5 stars
Review of West Inn & Suites Carlsbad

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West Inn & Suites Carlsbad
4970 Avenida Encinas, Carlsbad, CA 92008   |  
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Ranked #2 of 34 Hotels in Carlsbad
Alameda, CA
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 28 cities Reviews in 28 cities
28 helpful votes 28 helpful votes
“Excellent place...great for Legoland, Superb Customer Service!”
5 of 5 stars Reviewed August 25, 2011

This place was the coolest non-resort hotel. It has great rooms for families, and a lovely heated pool. The breakfast was great for a free breakfast, and the evening cookies were yummy. They also had a little "store" that you could get other ice cream novelties to buy as well. They also had a Bistro which served excellent food, and also a steak house on property, mini mart and gas station, all right there. It isn't an actual resort, but it has a great resort feel, and the customer service was the best we have seen in a long time. Yay for West Inn and Suites!

Room Tip: Put your requests in the comments when booking. They will absolutely get them done for you.
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  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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758 reviews from our community

Traveler rating
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513
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
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English first
Toronto, Canada
Top Contributor
91 reviews 91 reviews
68 hotel reviews
Reviews in 56 cities Reviews in 56 cities
56 helpful votes 56 helpful votes
5 of 5 stars Reviewed August 24, 2011

Nice Inn, nice big clean, modern rooms, very nice bathroom, very nice service, friendly staff, gOOD and nice friendly free breakfast, free parking. I was very happy with that stay.

  • Stayed March 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Pasadena CA
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed August 21, 2011

We stayed here and ventured to the Stone Brewery 15th anniversary by the Sprinter. The hotel seems new and is very clean and comfortable. The staff is very attentive and helpful. Free Parking. And there are two wonderful restaurants on the premises that we went to. The West Steak and Seafood is Fine Dining and pricey. Bistro West was a nice restaurant, but not Fine Dining. Delicious food here.
The executive king rooms are a decent size, and the bathroom was better and larger than most hotels. The shower was large with a seat and the water pressure/ temp was good. The bed linens nice- mattress firm, but the pillows were not good. Our whole party agreed. I have a horrible kink in my neck, so you might want to bring your own pillows.
They serve a darn good breakfast in the morning for free. It's not gourmet, but it's free and hot and tasty. The milk and cookies in the evening are a very nice touch.
We requested privacy and no room service for the day and they left a basket of fresh towels by our door. Really Nice! We did not hear any noise from the hallway while we slept, which I appreciate.
There was a flat screen TV, safe, fridge, sink, microwave and weird coffee maker I couldn't make work. They also have coffee in down stairs lobby in the morning.
Towels were available pool side.
Dogs are allowed here, but I didn't see one dog our whole stay.
The hotel was Full of children. The hotels runs a shuttle to Legoland, so that explained the 5:1 ratio of children to adults. But it makes for hilarious breakfast entertainment. Kids are so cute. Consider yourself warned. If you have kids, I think it's a good place to stay. They have pool toys and game room toys and lots of other children to play with.
I would stay here again.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mesa, Arizona
Top Contributor
66 reviews 66 reviews
10 hotel reviews
Reviews in 27 cities Reviews in 27 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed August 20, 2011

Our stay at West Inn & Suites in Carlsbad was nothing less than we expected. From the moment we walked in the lobby the armatic holiday smell made us feel right at home. We were following 2 staff members who had come to work here from another favorite boutique hotel in Southern California so we were not surprised that this place was just as classy and service oriented. Our room was new and clean with luxury linens and accomodations. We commuted to Anaheim for a Disneyland trip and it was not a bad drive at all for a day! The location was easily accessible to the freeway and all of the other attractions that one might come to the Carlsbad area to do (beach, Legoland, outlet shopping, flower fields!) I loved the the clean feel and smell of the hotel, the computer room, and the wonderful spread at breakfast...wow! Loved the customer service from the front desk to housekeeping, Loved the underground parking. One negative was it sits right next to the I-5 but seemed to be insulated enough that we noticed no noise in our room. Can't wait to go back and try their restaraunt and pool and visit the flower fields. You won't be sorry if you stay at West!

Room Tip: From the looks of our tour of the hotel, I don't think there would be a bad room in the property...
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  • Stayed December 2010, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
1 review
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed August 20, 2011

I chose this hotel for a recent family trip based on the Trip Advisor rating. I am a frequent business traveler and have been on a number of Southern California vacations. I really don't understand why this hotel gets such a high rating. It is a newer hotel and is clean and good condition. The staff has clearly been trained to be friendly. However, it is a typical suites hotel and is sandwiched between the 5 freeway and freeway offramp on on side and train tracks and a power plant on the other side. The pool area is nothing special. The fitness room is a closet with a few machines stuffed in it. Breakfast and cookies are nice. Although, the coffee is weak . For as much as this place charges, I expect a whole lot more than a new suites type motel. Comments about this being a "boutique" hotel are clearly being made by people that don't understand what a boutique hotel actually is. They must stay at Motel 6s all the time (or in their trailer) if they think this place is a boutique hotel.

  • Stayed August 2011, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Worth, Texas
Top Contributor
57 reviews 57 reviews
26 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
5 of 5 stars Reviewed August 17, 2011

We found ourselves in Carlsbad at a hotel that was not living up to our expectations (the ability to sleep comfortably all night), so we needed to move that day! We found the West Inn & Suites rated number 1 on Trip Advisor and read the reviews; it sounded like just the place. Finally, all of our expectations were met! Nice, clean, comfortable rooms, and a very helpful staff. Even though the hotel had lots a families with children, due to the proximity of Legoland, the rooms were quiet and the hallway noise unobtrusive. The breakfast was very good, with a nice variety over the two mornings we were there. Bistro West, on the property, is excellent, and it's so nice that you can just walk over there, as parking gets a little crowded at night with the 2 restaurants on site. We would definitely stay again!

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nevada
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed August 15, 2011

The lobby area is beautiful. Staff is efficient and friendly. Upon check in the hotel provides you with a list of free dvd's you can borrow during your stay. It is a wonderful list of family friendly movies you can watch for FREE. You borrow one or two, watch, then return to the front desk and you can borrow more. They also have a room off the lobby with a tv, games for the kids, books to borrow. Very comfortable, nice little touch. Around 8:00 they put out fresh baked cookies.

Our room was fabulous. 2 king beds, fridge, microwave, flat screen tv, dvd player, desk and chair area. The room and bathroom were immaculate. The sheets on the bed were so clea, they still had the freshly washed smell. Beds are comfortable, we did not like the pillows. They were too soft for our liking. Big, spacious room. My husband and I only brought our 10 year old for this trip, but we could have easily fit our 2 tennagers as well.

The bathroom was not overly large, but not quite small either. We had a tub and shower. Plenty of towels provided. Spotlessly clean.

The free breakfast in the morning is very good. They provided eggs, bacon, tortillas, pancakes, bagels, muffins, bread and fruit on one morning. The next morning had eggs, sausage, breakfast potatoes, tortillas, muffins, bagels, bread and fruit. I heard another guest say they had offered french toast on another morning. Juice, coffee, hot chocolate and oatmeal were provided everyday. The area is well stocked and fresh. Workers are constantly cleaning off tables and counters.

We had 2 minor problems that were taken care off immediately. First, our dvd did not work. A maitenance man was at our door in 5 minutes, checked the dvd player and realized we needed a new one, and brought it back within 5 minutes. Second, our son was not happy when there were no pancakes on our second morning. One of the workers overheard him complaining and asked if he would like for her to make him some. He was thrilled, and full by the end of breakfast. A small gesture by the staff to go above and beyound which was greatly appreciated.

Now for the downside....the hotel is by a train depot of some sort. On Friday we heard 2, the last being aroung midnight. If it wasn't for the fact that the trains blow their horn it would be no big deal. As a matter of fact, my son did not wake up either time the train came by. Another small issue we had was the people next door to use. They had a SCREAMING toddler. I think because these rooms had an attached door, in case you wanted connecting rooms, we heard more than you would have without the door. Not really the hotels fault but it was a little disruptive. That is why we did not rate the sleep quality as excellent.

This hotel is a 5 minute drive to Legoland and the Carlsbad outlet malls. Plenty of food options all around. We would definitely recommend this hotel!!

Room Tip: Do not stay in rooms 100 - 103. They are close to the breakfast area so it can get a little noisy.
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  • Stayed August 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about West Inn & Suites Carlsbad

Address: 4970 Avenida Encinas, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Best Value Hotel in Carlsbad
#2 Family Hotel in Carlsbad
#2 On the Beach Hotel in Carlsbad
#2 Romantic Hotel in Carlsbad
#8 Business Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
Next to the pristine beaches of Carlsbad, minutes from attractions such as LEGOLAND, the Museum of Making Music, Lagoons and Outlet Shopping, our boutique style hotel offers 86 rooms including 36 suites. All rooms include one or two king sized beds, free wireless HSIA, 37" flatscreen tv's, refrigerator stocked with two complimentary welcome waters upon arrival, microwave, hairdryer, iron / ironing board, and complimentary full breakfast. For relaxation enjoy our water wall around a sparkling pool/whirlpool. Adults take part in our Seasonal Pour while our smaller guests enjoy cookies and milk at bedtime. Let our shuttle service (within 5 miles of the hotel)take your mind off gathering directions while our Concierge team plan your next move. The property features two dining on-site dining options Bistro West (Contemporary Farm to Table faire) and West Steak and Seafood (Fine Dining). ... more   less 
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Also Known As:
West Inn And Suites Carlsbad
West Inn & Suites Carlsbad Hotel Carlsbad
West Hotel Carlsbad
Carlsbad West Hotel

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