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“Good stay but expected more” 3 of 5 stars
Review of Hilton Carlsbad Oceanfront Resort & Spa

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Hilton Carlsbad Oceanfront Resort & Spa
4.0 of 5 Hotel   |   1 Ponto Road, Carlsbad, CA 92011   |  
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Ranked #7 of 35 Hotels in Carlsbad
Fullerton, California, United States
Senior Contributor
30 reviews 30 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
9 helpful votes 9 helpful votes
“Good stay but expected more”
3 of 5 stars Reviewed July 6, 2014 via mobile

We stayed here over the 4th of July. We payed for a 4 star hotel and while the facilities were really nice, I think we expected more. The location is beautiful and very close to the beach if you are walking, and lots of local restaurants. There were LOTS of families, being close to Legoland. I think because of the price I didn't expect so many families. I also expected a higher level of service for a 4 star hotel. Again, everyone was very nice, but the front desk was slow to answer the phone when we called down, after 8 pm there is no music or energy by the restaurant/pool area, even though the pool is open til 11, and there are plenty of kids out there until it closes. We did meet some great valets, great folks working the pool in the day, and they are very helpful.

Stayed July 2014, traveled as a couple
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592 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (169)
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Liberty, South Carolina
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 5, 2014

I recently spent 3 nights at the Carlsbad Hilton. I was in Carlsbad with my daughter, son-in-law and their little boys. They were there for a retreat sponsored by his employers and I could not stay at their resort, which was reserved exclusively for immediate families (evidently mothers-in-law aren't!). I wanted a hotel near theirs, that would be safe with parking and a restaurant onsite. The Hilton met those needs, and more! I splurged on an oceanfront room with balcony, and enjoyed room service breakfast overlooking the Pacific every morning. Every meal I had, whether from room service or in the sparkling Chandler's restaurant was great. Room service was perfect, usually arriving in much less than the stated 30 minutes. I didn't have time to enjoy the pool but I could see it was a very nice area...I especially liked the firepit! I also didn't get to try the spa, but I'm sure it is excellent. The whole hotel is lovely, bright and modern.

Everyone was very friendly yet professional. My room was beautiful, clean, and comfortable. It is expensive, but I have found that often you get what you are willing to pay for. And for me on this occasion, as a woman staying alone, I was more than happy to do so!

Stayed June 2014, traveled solo
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
gloversville, ny
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed July 5, 2014

website indicated oceanfront - short walk to beach. It is not what we consider oceanfront, ocean is across a 4 lane highway which takes you to a public camp ground and then a beach. the nicer beach is another 1/2 mile down the road. Parking very expensive

  • Stayed June 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilbert, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 4, 2014

We visited the Hilton Carlsbad Oceanfront on Wednesday 7/2/14 and they were not very busy; therefore, not sure why we were not upgraded to a better room for the room we got was a room that overlooked the trailer park, trains, and were the service vehicles back into the building. The rooms are the standard square box but they do have nice upgraded details. Was nice to see the AC unit in a closet but it made a lot of noise and would wake you up when it turned on. In general this hotel is a place without a purpose - for its not on the beach, its not on a golf course, and it is a long ways from downtown Carlsbad. All in all we were not happy with our visit and glad we stayed only one night. The staff were very nice but we did not feel like this is a "resort". We also felt like the hotel had one single purpose and that was to extract as much money from their visitors as possible. With resort fee, parking fee, and taxes the original $249 a night room turned out to be $311. In the end we were disappointed and would not stay here again.

Room Tip: All rooms on the east side will face the trailer park and trains.
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  • Stayed July 2014, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Republic, Missouri
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 3, 2014

We stayed at this property as part of our honeymoon and could not have asked for more. The staff was amazing from check-in to the van ride to Legoland to when we checked out. The view from our room was amazing. Being able to wake up and see the water with the sunrise and then later with the sunset... cannot be beat.

Room Tip: Spend a little more to get the oceanview
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlsbad, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 1, 2014

Beautiful hotel located across from an amazing beach. The customer service and Hilton property is above and beyond the average hotel. Thank you for still believing in customer service! It is so refreshing to have the service industry still provide their customers with outstanding service. From the fresh apples at the pool to dropping fresh towels by the room! Amazing!

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sierra Madre,CA, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed July 1, 2014

The hotel is overpriced for the quality and size of rooms. The hotel is not oceanfront, it is on a busy blvd. across the street from a State Park. There are several hidden charges, like for self-parking and resort fees.

  • Stayed June 2014, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Carlsbad Oceanfront Resort & Spa

Address: 1 Ponto Road, Carlsbad, CA 92011
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 35 Hotels in Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Carlsbad Oceanfront Resort & Spa 4*
Number of rooms: 215
Official Description (provided by the hotel):
With sweeping views of crystal beaches and the Pacific Ocean atop a series of gently rolling berms in sunny Southern California, Hilton Carlsbad Oceanfront is the destination for luxury. The Resort features 215 expansive guest rooms and suites, the full-service Ocean Crest Spa and world-class dining at Chandler’s Restaurant & Lounge. Guests can enjoy a variety of amenities including an ocean view swimming pool, a state-of-the-art fitness center, and over 25,000 square feet of indoor and outdoor banquet facilities. With easy access to miles of beach, recreational activities like surfing, fishing and water sports are readily available. For families, Hilton Carlsbad Oceanfront is a short drive to LEGOLAND California, Sea World, the San Diego Zoo, the San Diego Zoo Safari Park and Disneyland California. As well, the resort is minutes from Palomar Airport and less than a 45-minute drive from San Diego International Airport. ... more   less 
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