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“Carlsbad Hilton Oceanfront” 5 of 5 stars
Review of Hilton Carlsbad Oceanfront Resort & Spa

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Hilton Carlsbad Oceanfront Resort & Spa
4.0 of 5 Hotel   |   1 Ponto Road, Carlsbad, CA 92011   |  
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Special Offer
Easy Breezy Beach Package
Ranked #8 of 36 Hotels in Carlsbad
Certificate of Excellence 2014
Helena, Montana
1 review
“Carlsbad Hilton Oceanfront”
5 of 5 stars Reviewed March 31, 2014

Very nice hotel. Lived up to all that is expected from a Hilton property. Convenient to the beach. Pool was comfortble even in 50 degree weather. Front desk staff was very helpful. Grounds were beautiful. Restaurant was nice but menu seemed limited.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

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670 reviews from our community

Traveler rating
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262
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (183)
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middleton, wisconsin
Top Contributor
104 reviews 104 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 31, 2014

We enjoyed 4 nights at the Oceanfront resort. My husband stays here frequently for business and is sometimes offered an ocean view room at no extra charge. We were hoping for that upgrade while traveling for spring break but since we would have been charged an additional $40/night for the ocean or pool view, we chose to keep the room with a courtyard view (parking lot). The room was very comfortable, extremely quiet, and conveniently located near the exercise room, pool, and hotel lobby. The hotel has a beautiful lobby, very nice business seating area with 3-4 Mac computers available for guest use. Complementary coffee is available each morning. There is a hotel shuttle available to drive guests within a 10 mile radius of the hotel (Lego Land, Carlsbad Village, Encinitas). The resort charges $15/day as a resort fee in addition to your room charge but if you take advantage of the shuttle, it seems reasonable. The hotel has a lovely saltwater pool heated to 83 degrees which we enjoyed as the outdoor temp was in the low 60s. We also enjoyed sitting by the out door fire pits located around the pool. The hotel staff was very friendly and accommodating. They accommodated us eating lunch out by the pool one day even though there was no outdoor server scheduled. The restaurant staff took care of us and we enjoyed some yummy fish tacos. Breakfast at the hotel was also good. The beach across the street was beautiful and we enjoyed morning walks and playing in the surf.

Stayed March 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Salem, OR, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 30, 2014

If you are looking for a great place for a couple or for a family with kids to enjoy a pool, the beach and great service, the Hilton Oceanfront in Carlsbad is a great choice. It is close to San Diego and close to great places such as San Juan Capistrano as well as attractions in Los Angeles.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Huntington Beach, California
2 reviews
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 25, 2014

I have to say, I don't normally wrtite reviews unless the experience was a negative one and I don't want anyone to experience something negative. But I was compelled to write about my recent stay there with my daughter last week.

I stayed there last week one night with my daughter for Spring Break. I never had heard of the hotel but knew the area a little so I wanted to stay in the city. This hotel popped up as a choice and with the price/reviews I saw, decided to book it. I'm glad I did.

The staff was very courteous and polite. Ron greeted us in valet and was professional and enjoyable to talk with. Even though I did not use the valet, when I would walk by to get something out of my car in self parking, he remembered my name and said hi each and every time. He offered some great suggestions for local family fun. Ron was a great first impression of the hotel.

Raj greeted us at the check-in desk. Very friendly and courteous. Said the hotel was not a full capacity so upgraded us at no cost to ocean view room. Never asked him to, but he did it beacuse he wanted our first experience at the hotel to be a great one for my daughter and I.
Thank you Raj.

The room was big and clean. Everything was tidy, re-stocked, and organized. Great hotel!!

Room Tip: Get pool view for sure. Ocean room would be the best. Those rooms had balconys.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Honolulu
1 review
5 of 5 stars Reviewed March 25, 2014

The hotel was conveniently located across from a fun and beautiful beach. The decor was contemporary. The room was ample sized and clean. Everyone was friendly and accommodating. I had an excellent time.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego, CA
Senior Contributor
27 reviews 27 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed March 24, 2014

Stayed here last weekend for a birthday celebration with a large family and we couldn't have been happier. The property has a terrific view of the ocean, everything is clean and modern, the food in Chandler's was great, and the rooms were spacious & comfortable. Parking was free and conveniently located right next to the hotel. The pool area was clean and the firepits around it made for a charming atmosphere at night.

As others have stated, what will really leave an impression on you is the staff. Each one of them seemed genuinely interested in making sure we were enjoying our time at the hotel. Randy (bartender) and Tamara (waitress at breakfast) were top-notch. Well done, Hilton.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Devner, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed March 24, 2014

Overall the stay was great and the staff was awesome! Before our arrival I contacted the hotel (spoke with Laurel) and was instantly provided with details about the local area that really helped us plan our visit. After my arrival Ron with the concierge staff was great and Raj got us into our room early, which really helped with our plans. I had made a request with the front desk that must have fallen through the cracks, but within minutes of speaking to Elizabeth with guest services I had my original request and two additional ones handled in a matter of minutes. Great Job! The restaurant staff was great; they recognized us from previous meals and made great recommendations and provided awesome service. Susie was a delight in the mornings. I would request her section if you can. She was very much on top of our needs and provided great service. Fernando was also a pleasure to serve us in the mornings too. Jose made the evening meals pleasurable and really tried hard to make great recommendation. He really took the time to understand what my wife was looking for in her meal and worked with the kitchen staff to get the correct selection. Another fabulous job! The shuttle service was another issue. I do have to give a great recommendation to Matt with the concierge staff; he provided some top notch service, was very prompt and called when he was there to pick us up, was able to offer some suggestion as he took us out on the shuttle to a few spots nearby. I would request his services whenever possible. We had a very unfortunate episode with shuttle staff abandoning us after they dropped us off for dinner (Matt wasn’t working!). The Manager on duty (Michael) made ever attempt he could to make up for the oversight from the poor staff that night. Michael could see that I was very unhappy and didn’t want to listen to anything he had to say. Michael displayed a lot of patience with me and listened while I expressed my anger with the staff and the extreme oversight. The next day both day and night (Michael) managers checked in with us. Michael the next evening really took the time to make things right with us. His efforts really allowed us to enjoy the rest of our stay. If you plan to lounge by the pool Tatiana will be there to ensure your hospitality needs are met. She was very good and keeping an eye on my drink levels. I also observed that she keep a close on all of her customers and checked in regularly but not obsessively. I would highly recommend this hotel and staff even with the extreme oversight that occurred. Things happen and mistakes are made. It is how we deal with them that make the difference. Michael clearly understands this. Thank you to Laurel, Ron, Raj, Elizabeth, Susie, Fernando, Jose, Tatiana and a special Thanks to Matt and Michael!!!!!

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Hotels & Resorts

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Carlsbad Oceanfront Resort & Spa

Address: 1 Ponto Road, Carlsbad, CA 92011
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #8 of 36 Hotels in Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hilton Carlsbad Oceanfront Resort & Spa 4*
Number of rooms: 215
Official Description (provided by the hotel):
With sweeping views of crystal beaches and the Pacific Ocean atop a series of gently rolling berms in sunny Southern California, Hilton Carlsbad Oceanfront is the destination for luxury. The Resort features 215 expansive guest rooms and suites, the full-service Ocean Crest Spa and world-class dining at Chandler’s Restaurant & Lounge. Guests can enjoy a variety of amenities including an ocean view swimming pool, a state-of-the-art fitness center, and over 25,000 square feet of indoor and outdoor banquet facilities. With easy access to miles of beach, recreational activities like surfing, fishing and water sports are readily available. For families, Hilton Carlsbad Oceanfront is a short drive to LEGOLAND California, Sea World, the San Diego Zoo, the San Diego Zoo Safari Park and Disneyland California. As well, the resort is minutes from Palomar Airport and less than a 45-minute drive from San Diego International Airport. ... more   less 
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