This is our second stay at this hotel after a great experience back in August. The service has not missed a step. Everyone we encountered was very courteous and helpful and went the extra mile to make our stay enjoyable. We were greated by the manager Scott on our arrival and we were very happy to see Rigoberto in Chandlers again who is great with children. The waiter even arranged to have spaghetti made for our son which is not on the menu because he is 2 yrs old and in a phase where he will only eat certain things. Our one regret is that we did not bring our swimwear thinking that it would be too cold to swim. The people we saw in the pool including children, all said the water was warm and very comfortable. This is a great resort, far away enough from LA to feel you've gotten away from the city but still very easy to get to and surrounded by natural beauty. I used to go to the OC beach resorts for short getaways but this hotel is a much better value, has more picturesque surroundings with better service and less than an hour further. I hope to come back again very soon.