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“New construction, but spartan accomodations” 3 of 5 stars
Review of Extended Stay America - San Diego - Carlsbad Village by the Sea

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Extended Stay America - San Diego - Carlsbad Village by the Sea
2.5 of 5 Hotel   |   1050 Grand Avenue, Carlsbad, CA 92008   |  
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Ranked #28 of 35 Hotels in Carlsbad
Los Angeles, California
Top Contributor
95 reviews 95 reviews
20 hotel reviews
Reviews in 40 cities Reviews in 40 cities
37 helpful votes 37 helpful votes
“New construction, but spartan accomodations”
3 of 5 stars Reviewed August 26, 2012

Smoke seems to permeate the room, even though smoke free according to clerk. Pet friendly, with dogs all over. However, if you don't want to share your hotel with animals, this is not so pleasant. The pool is nice, but no hot tub/spa. Not sure of the ratings, but only soap is provided in the bathroom, without shampoo/conditioner. Small kitchen is nice. Beds are firm, but seem to be beaten up already, for a newly renovated/constructed hotel is surprising. Free breakfast munchies are nice.

Room Tip: Back rooms are quieter, and nearer the parking, but freeway noise may travel.
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  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review, September 4, 2012
Thank you for taking the time to review your recent stay at our hotel. Given our company's commitment to superior guest satisfaction, I was happy to read your remarks about the pool and complimentary breakfast; however, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

The staff and I strive to provide friendly service, clean rooms and a comfortable place to stay. We apologize if the dogs and designated smoking rooms kept you from being able to consider our hotel a "home away from home". It is our goal to ensure that our guests are not disturbed throughout their stay and it saddens me to hear you were.

Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of our other locations throughout the U.S. and in Canada.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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86 reviews from our community

Traveler rating
    35
    18
    12
    12
    9
See reviews for
34
6
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19
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Florham Park, New Jersey
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 24, 2012

I booked a vaction through a travel agency and we decided since we'd be there a week we'd try an Extended Stay, good value, and a very nice piece of property. We landed around 8:30 pm and got our car and drove to the hotel. When we arrived we were tired from our flight and just wanted to go to sleep (due to the 3 hour time change coming from NJ). We got the lobby and we smelled smoke, no big deal. When we got to the reception area check-in was quick and she was very pleasant, then she said it and this is the only reason I gave 4 and not 5 points. She said the lobby is closing soon and if you have any problems call the police. Well my wife (holding our 4 year old song) her eyes bugged clear out of her head! When we got back to our room I got hit with 20 questions. "What did she mean?" "What problems will we have?" "Does she know something?" I calmed her down and we enjoyed our evening.

I am not mad at her, or the hotel I actually appreciate the warning.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review, September 4, 2012
I recently received a copy of your review for our hotel. Our company prides itself on providing great service and great rooms at great rates, which is why I was so disappointed to read your post. Please accept my most sincere apologies.

I do appreciate the opportunity to respond to your issue in a way that might be able to help future customers. It's very important to us that our guests know exactly what to expect when staying with us - a great room at an exceptional rate. In order for us to continue offering such value, we maintain fully staffed front desk hours between 7am and 11pm seven days a week. During other times, our overnight staff is always available to check in guests and assist with other issues. It is not our policy to refer guests to the police department for overnight guest needs. I apologize if our Front Desk agent did so, I will be speaking with them about the situation.

Let me apologize again that your stay was not completely satisfying, and assure you that we will continue to listen to our guests in forums like this one or directly (please visit our website and click the Contact Us link at the bottom of the page). I hope that you would give us the pleasure of having you as a guest again at this hotel or any other brand location in the future.
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Carlsbad, California, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 18, 2012

My Husband was transfered to Southern California in February. We stayed at the Extended Stay -Carlsbad Village by the Sea until May 31, 2012! Everyone was extremely nice. The room was remodeled and very clean! We enjoyed having a kitchenette (full size fridge, two burner stove top, lots of cabinet space...and a microwave. Our room was on the ground level looking at the pool. It was a little chilly at that time to swim...but it was always nice looking and inviting! The laundry room was nice ($2 to wash, $2 to dry). They also had a nice little breakfast center open in the morning with cereals and coffee, tea, and fruit bars. I think it had oatmeal too! I always felt safe staying there because all the exits were card key access only. If we needed towels or toilet paper...just went to the nice girls at the front desk! Within walking distance to Carlsbad Village -restaurants and shops! The Ocean is only a few blocks away! I would want my family and friends to stay there!

  • Stayed February 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review, July 20, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America San Diego - Carlsbad Village by the Sea. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is "Excellence Every Day, Every Way", and my promise to you is that we will continue to operate according to this practice.
It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mesa
Reviewer
3 reviews 3 reviews
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 3, 2012 via mobile

Nice value for beach trip. Rooms have lots of space. Carlsbad is our favorite family beach town. Front staff could use some more help. Staff was covering desk, cleaning towels, and prep for grab and go breakfast.

  • Stayed July 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review, July 18, 2012
I would like to personally thank you for taking time out to write such wonderful things about your experience at Extended Stay America San Diego - Carlsbad Village by the Sea. Our hotel is totally committed to the satisfaction of every guest who walks through our doors, which is why it is so rewarding to get feedback like yours; it tells us that we are delivering on that commitment. We strive to provide a "home away from home" experience for all of our guests, no matter if they are staying for a night, a week, or a month. It sounds like we were able to do just that for you, and we are truly honored for your recognition. Once again, I and the entire staff at our hotel thank you for your very kind words, and we'd love to see you here again. Please don't hesitate to call on me for your future stays here or at any other Extended Stay Hotels(sm) location.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grants Pass, Oregon
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed June 28, 2012 via mobile

We had a list of things that were terrible about this hotel but the few basic things that were wrong are as follows: dirty linens were left in the sofa bed, dried blood on pillow, dirty towel in kitchen cupboard, hair and bobby pin on the floor, we're very understaffed, breakfast was always running out of items. Would never stay here again. Also just be advised there is no daily maid service at these hotels.

  • Stayed June 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review, July 18, 2012
Thank you for taking the time to make us aware of your experience at Extended Stay America San Diego - Carlsbad Village by the Sea. Providing for your total satisfaction, from the moment you arrive to the moment you depart, is my staff's primary duty. Hearing that we failed in your case is truly disheartening, and for that, I offer you my sincerest apology. Please understand that maintain strict quality control standards, which demand that every room is inspected prior to making it available to our guests. Clearly there was a failure in our system during your stay. In response to your comments, I’ve personally met with all of our staff and used your review to demonstrate in which specific areas we can improve. Let me assure you that your experience is certainly not typical, and that we have put in place measures to ensure that the type of stay you had won't be repeated. Again, I apologize and promise you that we are committed to your total satisfaction. If there is anything you would like to discuss further with me or our guest relations team, please don't hesitate to contact us by visiting our website and clicking on the Contact Us link at the bottom of the page. I do hope you will give us the honor of having you as a guest again if future travels will bring you into our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed June 17, 2012

perfect for business traveller, families, and weekend warriors. Very nice view of the golf course. Waling distance to the beach, restaurants, and minutes away from Legoland.

Room Tip: I've always stayed at Extended Stay wherever I travel. I have yet to see a room that I don't...
See more room tips
  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James B, Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review, November 5, 2012
Thank you for your great review of our property. I'm glad that we are your place to stay in Carlsbad. It's great to hear that you stay with us wherevery you travel and look forward to seeing you again in Carlsbad again. Thank you again for your review.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Whittier, California
Contributor
12 reviews 12 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed June 11, 2012

We stayed overnight at this hotel on a hotwire rate and I was pleased. It does not have a ton of bells and whistles but the bed was comfortable, the room was clean, and it was fairly updated. The room served its purpose and they offered breakfast snacks. It was a good stay and I would do it again.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChristopherTM, Manager at Extended Stay America - San Diego - Carlsbad Village by the Sea, responded to this review, July 18, 2012
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay America San Diego - Carlsbad Village by the Sea. It's always satisfying to read positive feedback from our valued guests, like you. That's why the biggest investment we make is in our customers. As you know, our unique suites are designed with you in mind. Offering amenities like a full refrigerator, stovetop, in-room Wi-Fi access, personalized voicemail, and on-premise laundry in exceptionally priced rooms has led us to be the premier extended stay option in the industry. And with guests like you, we will continue to thrive. It would, of course, be our pleasure for you to repeat your experience with us in the future. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - San Diego - Carlsbad Village by the Sea

Address: 1050 Grand Avenue, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #28 of 35 Hotels in Carlsbad
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - San Diego - Carlsbad Village by the Sea 2.5*
Number of rooms: 106
Reservation Options:
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Also Known As:
Extended Stayamerica San Diego-Carlsbad Hotel Carlsbad
Extended Stay America Carlsbad
Extended Stay Carlsbad
Carlsbad Extended Stay

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