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“great time for all” 5 of 5 stars
Review of Courtyard San Diego Carlsbad

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Courtyard San Diego Carlsbad
3.0 of 5 Hotel   |   5835 Owens Avenue, Carlsbad, CA 92008   |  
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Ranked #15 of 34 Hotels in Carlsbad
Mesa, Arizona, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“great time for all”
5 of 5 stars Reviewed September 10, 2013

We stayed with our Son and his family; good time in the pool and Jacuzzi,; enjoyed the in house food court with Starbux; when using laundry facility, I asked to buy Tide at front desk and surprisingly it was free!
All employees were friendly and very helpful. The late-night bartender was new at the position but very dedicated to providing the best service and the guys in the morning actually stayed late to srve us breakfast and coffee when we lost track of time on check out day!

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent S, General Manager at Courtyard San Diego Carlsbad, responded to this review, September 12, 2013
Jay M,

Thank you for the great review. We are pleased that you were able to enjoy our warm pool and spa as well as our Bistro with Starbucks! Most of all, thank you for recognizing our friendly and helpful staff, specifically the crew that stayed a little later to make sure you were fueled up for the day. That is great service and I know that they will appreciate being recognized for going above and beyond!

We hope to see you back again soon.

Warm regards,

Trent Selbrede
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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154 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (30)
Date | Rating
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  • Spanish first
  • Any
English first
Mesa, Arizona
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 30, 2013

We spend the weekend here for our visit to Legoland. The hotel is clean and modern and we really liked the breakfast bistro. They had a great package room for Legoland. The rooms are clean and the location to Legoland is perfect.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent S, General Manager at Courtyard San Diego Carlsbad, responded to this review, September 3, 2013
Amy W,

Thank you for the great review. We are so happy that we were your hotel of choice for your visit to LegoLand. Our Bistro has great breakfast and dinner choices. Thank you for pointing that out to other travelers. We are pleased that you enjoyed the clean and modern look of the hotel.

We hope that your travels bring you back to Carlsbad and our Courtyard soon.

Sincerely,

Trent Selbrede
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belmont, California
2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 28, 2013

Our family stayed here for 6 nights while we visited Legoland as well as family in San Diego. They have a great, consistent Courtyard experience (I've been to many). But Kudos are due to the staff, specifically (a) To the Bistro: Despite sometimes being nearly overwhelmed by families with small kids, the staff (esp. Rey and Ashley - thanks!) was always calm, patient & friendly when we were ordering. Also (b) To the front staff, who always helped us with local suggestions and arranged the shuttle bus to take us to/from Legoland. And (c) to the staff also for offering movie nights and game nights in the lounge for families with kids in tow.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent S, General Manager at Courtyard San Diego Carlsbad, responded to this review, August 29, 2013
Ken O,

Thank you for the great review! We are pleased that we were your home base while visiting LegoLand and the rest of our awesome city! It is great that your experience was consistent with your expectations but it is even better that our staff performed so well. Thank you for recognizing Rey, Ashley, and our front desk for such outstanding, memorable service. We have already shared these comments with them!

Thank you again for choosing us and the great comments.

We look forward to welcoming you back soon.

Warmly,

Trent Selbrede
General Manager
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Top Contributor
188 reviews 188 reviews
27 hotel reviews
Reviews in 58 cities Reviews in 58 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed August 25, 2013 via mobile

The main problem here for us was the wifi keeps going out. It is otherwise typical of a Marriott courtyard property at this price point. The service at check-in was excellent. Very nice and professional young man was helpful

  • Stayed August 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent S, General Manager at Courtyard San Diego Carlsbad, responded to this review, August 26, 2013
Stelly3665,

Thank you for taking the time to give us feedback regarding your stay. I am sorry about the internet service during your stay. There was a system wide outage that was outside our hotel and beyond our control. We definitely share your frustration. We have been assured that this was an isolated incident and our internet provider is working on additional redundancies to address the issue.

We appreciate that you recognized our staff and check-in service. Our staff members are what sets us apart from the other hotels.

We hope that you will join us again, with more reliable wifi service for sure.

Sincerely,

Trent Selbrede
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coeur d'Alene, Idaho
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 19, 2013

My visit was for business, but the entire staff made me feel at home. They were all very nice and gave great recommendations for the local area. The Bistro manager Alex and staff were awesome as well serving me every morning and most evenings. Cory the front desk advisor was there to greet me when I first came in and as well my last day leaving. Eliza in Sales was by the best in the hotel giving me most of my recommendations and conversing with me while I was on business only making my visit very pleasant being away from home. She went out of my way to make sure my stay was excellent and greeted me with a smile every time!! I would highly recommend the hotel.

Room Tip: get a room that that has a balcony or walks out into the spa area
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent S, General Manager at Courtyard San Diego Carlsbad, responded to this review, August 20, 2013
BrianC5786,

Thank you for the great review! We are pleased that we made your stay pleasant while away from home. We especially appreciate you recognizing so many of our staff members. I am thrilled that Alex and the Bistro crew were awesome and that Cory and Eliza delivered memorable service. We will definitely share your comments with them and I can assure you that it will bring more smiles to all of our associates.

We look forward to your next visit.

Sincerely,

Trent Selbrede
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Long Beach, California
1 review
5 of 5 stars Reviewed August 18, 2013

This is the best place to stay in Carlsbad especially if you plan a weekend going to Legoland. Right by a bunch of restaurants and so close to Legoland, it was extremely convenient. The staff and management were so attentive they made us feel so welcome.We will definitely be back during our annual trip to Carlsbad.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent S, General Manager at Courtyard San Diego Carlsbad, responded to this review, August 19, 2013
Andre R,

Thank you for the great review! We are so pleased that you found our location convenient to Legoland and so many dining options. Most of all, we are happy that our staff and management made you feel so welcome.

We are excited to be your hotel of choice when returning to Carlsbad every year. A bi-annual trip sounds even better! Either way, we look forward to welcoming you back.

Warmly,

Trent Selbrede
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thousand Oaks, CA
Top Contributor
64 reviews 64 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 31, 2013

Was here with a business group. Breakfast was set up in a separate room for us. Oatmeal was very runny and not warm the first day. Hotel was updated and clean. Staff was very friendly and helpful. My room was clean except for coffee pot and old coffee bag left in from previous guest. Refrigerator in room. Vanity area very small. Pool area looked very nice. Exercise room very small, 2 treadmills and an elliptical a few weights. Good location about 1.5 miles from grocery and restaurants and freeway.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trent S, General Manager at Courtyard San Diego Carlsbad, responded to this review, August 1, 2013
eabarrdvm,

Thank you for taking the time to write a review. First, thank you for bringing the breakfast and housekeeping issues to our attention. We constantly strive for excellence and welcome feedback when we do not achieve that. I have shared these comments with our staff to prevent a repeat of them in the future.

Thank you for also bringing up the positive aspects of your stay. We are happy that you found our location and pool area appealing. Most of all, thank you for recognizing our staff. Being friendly and helpful is what we live. It is great that you recognized us for those efforts.

We hope to see you soon. We will keep the oatmeal warm for your next visit!

Sincerely,

Trent Selbrede
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard San Diego Carlsbad

Address: 5835 Owens Avenue, Carlsbad, CA 92008
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Business Hotel in Carlsbad
#15 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard San Diego Carlsbad 3*
Official Description (provided by the hotel):
The Courtyard by Marriott Carlsbad hotel is located just 3 miles from the Pacific Ocean and Carlsbad beach, blocks from LEGOLAND® California and Carlsbad Premium Outlets, near the Carlsbad and Vista business parks 15 minutes from Camp Pendleton and close to the McClellan-Palomar Airport. When travel takes you to Carlsbad for a California hotel room, the Marriott offers all the comforts and quality you have come to expect from a Courtyard by Marriott hotel. This hotel near LEGOLAND® California offers guests easy access to the sprawling park and nearby outlet malls and more. Business travelers attending meetings and conferences in the Carlsbad area enjoy a large work desk with an ergonomic chair, high speed Internet access and relaxing atmosphere to unwind at the end of the day. Nearby area Carlsbad businesses include McClellan-Palomar Airport (CLD), United States Marine Camp Pendleton Marine Base, Cal State San Marcos, Callaway Golf, Invitrogen, Western Flight and many more Carlsbad and Vista Business Park companies. Both leisure and business travelers will appreciate the warm welcome by our friendly north San Diego hotel staff as you join us in Carlsbad, California at our Marriott hotel.Attractions Near Our Carlsbad CA Marriott hotel Include:• Carlsbad Beaches• Carlsbad Premium Outlets• Carlsbad Village• Del Mar Race Track• Del Mar Fairgrounds• Flower Fields at Carlsbad Ranch• LEGOLAND® California Theme Park• LEGOLAND® California Waterpark• Leo Carrillo Ranch Historic Park• Museum of Making Music• Safari Park Other points of interest to our north San Diego Carlsbad area hotel include all the attractions of San Diego such as Sea World California, the San Diego Zoo, Downtown San Diego, Old Town and much more. Other nearby points of interest include the Sealife Aquarium, Gemological Institute of America, San Clemente and much more. The courteous friendly staff of the Courtyard by Marriott® Carlsbad Hotel guarantees your stay with us will exceed your expectations! Amenities of the Courtyard by Marriott Carlsbad Hotel include: • Ample & Complimentary Parking• Business Center with Media Pods• New Redesigned Courtyard Lobby• GoBoard Technology Center®• Boarding Pass Station• Carlsbad Area Meeting Rooms (1,200 square feet)• High Speed Internet Access (Complimentary)• Indoor Fitness Center• Outdoor Heated Pool & Deck Area• Luxury Marriott Bedding and Pillows• The Bistro featuring Starbucks Coffee (open breakfast and dinner)• Whirlpool Suites Available• The Market 24-Hour Café ... more   less 
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Also Known As:
Courtyard San Diego Carlsbad Hotel Carlsbad
Courtyard Carlsbad
Carlsbad Courtyard

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