The Park Hyatt Aviara is a beautiful property. In many ways it lives up to the Park Hyatt standards. We have stayed a many Park Hyatt’s throughout the world and the standard set is always wonderful. In reviewing our stay I will begin with the positive: The check in process was efficient, friendly, and professional. The lobby is beautifully decorated. The Valet/Bell service was exceptional, great personal attention to their tasks. The room that we checked in to was wonderful. The room was oversized and had a marble oversized bathroom well equipped with amenities. The beds and linens and towels were all five star quality. Housekeeping and cleanliness was superb!
Addressing the negative: The Pool staff and pool area was severely lacking. My husband and I booked our stay on a summer weekend. After checking in, we were anxious to eat lunch at the pool and then enjoy our day relaxing by the pools. The weekend that we were staying was quite busy and we waited 20 minutes before anyone even approached our table at the restaurant. The server explained that they were short staff members. She seemed a bit unprofessional in handling this issue (obviously upset). The pool restaurant is located near the family pool as well, and because it was a busy weekend the noise from screaming children and a birthday party was disruptive as well. After lunch, we decided to enjoy ourselves by the Adult Pool which is enough away from the Family pool as to offer a bit of relaxation. However, after putting our towels down on the lounges, we were told by an employee that we could only stay for 15 minutes as they were closing it down for a private party. As such, people were hurrying to move to the Family pool and by the time we got up there, all the lounges were taken. This was an issue for us and had we been warned that we could not use the pool area, we would have chosen to stay someplace else. We ended up going to our room and using our balcony and chairs. We called downstairs to the front desk and asked if this would be the same for the next day. We were told that typically on Weekends the Adult pool is reserved for weddings and private parties.
This is a beautiful decorated and maintained property. If we did not encounter the problems at the pool my rating would have been a solid 5, as every other aspect of our stay was on that level. However, I am not sure if we will choose to stay here again, as the pool situation did create a negative impact on our stay. Hopefully, Management will read this review and look into possible solutions for future guests.