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“Design is a little frumpy for a Park Hyatt. Extremely high parking charge.” 4 of 5 stars
Review of Park Hyatt Aviara Resort

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Park Hyatt Aviara Resort
5.0 of 5 Resort   |   7100 Aviara Resort Drive, Carlsbad, CA 92011   |  
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Ranked #9 of 37 Hotels in Carlsbad
Certificate of Excellence 2014
Portland
Top Contributor
136 reviews 136 reviews
118 hotel reviews
Reviews in 71 cities Reviews in 71 cities
446 helpful votes 446 helpful votes
“Design is a little frumpy for a Park Hyatt. Extremely high parking charge.”
4 of 5 stars Reviewed September 10, 2011

Certainly a comfortable property, but not anywhere near as sleek and modern as the Park Hyatt's I have stayed. This was a Four Seasons just a year ago, so maybe a lot of the old lady accoutrements have not been changed out. My grandmother would have loved it.
The beds are great as always, wonderful amenities. The staff is excellent. Evening turndown included only fresh towels and water. The amenities were not replinished. In the 5 diamond properties we have stayed, if amenities are partially used, such as shower gel or shampoo, the bottle is taken away and replaced by a new one. Why? Because it distinguishes the property from run of the mill 4 diamond properties.
Here's a tip to the front desk: When a Platinum Hyatt member checks in and requests a view room a week after Labor Day during a period of very low occupancy, don't say, "Oh we've already upgraded you," and then provide a second floor room overlooking the side of the pool! Seriously, I almost called back down to ask for the manager on duty, but we had such a laugh at the absurdity of this woman's actions that we did not. We went for a run instead. We could have been given an upgrade to about any room or suite in the property and the hotel wouldn't have missed it because the place was empty.
How empty was it, well at Vivace during the prime time dining hours we counted a total of eight tables. Not exactly an overwhelming number of people in residence. Vivace has a well known chef and is in no way inexpensive. Business has been so slow, they sold 4 course dinner vouchers for 2 through Travelzoo for $89 a couple. That's an extreme bargain and a couple of the tables around us were using the set menu vouchers. The servers must be starving for tips.
The golf course was deserted. Afternoon tea, just a foursome of local ladies reliving the Four Season days, was well....just the foursome of ladies for about three hours. At least the server had one table.
There isn't anything around the resort and it's nowhere near the beach, although when it's clear you can see out towards the ocean....that is if you merit an ocean view! Maybe we should have checked in with our Titanium Card rather than our Hyatt Visa. Not that the agent would have recognized it.
My guess since this is our first time at the property is that there is heavy duty pressure on group sales to fill rooms with convention space. Otherwise, I can see no reason they would pull good occupancy except on weekends.
The gym is great, plenty of equipment and cardio. We did not use the spa but it seemed to be busy.
The lobby bar was a nice place to have a drink and they have live music on the weekends.
Parking is an absolute scam. $30. Yes, that is not a typo. It's called another way to make up for very low occupancy by nailing your clientele. Does the management care that multiple people have complained or, gasp, even written about the ridiculous $30 fee? Not in the slightest. It's about revenue.
And here's a new one that we have not experienced before; a Hyatt Time Share Sales Desk in the lobby along with cards in every room encouraging guests to enter a drawing for 1,000,000 Hyatt points. UGH. I wonder if the AAA evaluators who gave the property 5 diamonds, would love that or what.
So, while the property is ok, it's doesn't resemble any Park Hyatt we have stayed. There's not much to do in the vicinity. $30 Parking is well, a rip off and there's nothing you can do about it. Plan to spend up on food and beverage, play golf or sit and enjoy the view.....depending on which view you get!
We came, we stayed, but we won't be back. There are too many amazing properties in Dana Point or San Diego that meet our needs better. Maybe I'm still just a little tweaked at getting my 2nd floor upgrade with stunning views....of the side of the pool.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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797 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (154)
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English first
Los Angeles, CA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 10, 2011

We came down from LA for a family getaway with our 2 year old. The suites are very spacious. The room was very clean. We arrived very early, and they let us check in at 10:30 am. Such a nice surprise.

We used their beach butler service for a beach day. I had pre-ordered a picnic lunch through the concierge prior to arrival, and it was waiting for us when the van to the beach arrived. It was very fresh and well packed. The driver set up umbrellas, towels, chairs and sand toys for us. The Hyatt chose a great beach location with decent bathrooms and a nice playground.

At every turn, we were greeted with a smile by the staff. They rolled out a wagon full of toys for my son to choose from when we arrived. When San Diego had a countywide power outage, the lobby stayed lit with the hotel generator and they handed out glow sticks and flashlights to guests. They also provided complimentary buffet dinner and a complimentary full bar to all hotel guests at that time. I thought that was a very nice gesture for something which was completely out of the hotel's control.

Legoland is very close to the hotel, and great for younger kids. San Diego is only about 30 minutes away. The hotel breakfast buffet is tasteful and provides a great start to the day with fresh berries, pastries, omelets, etc. Great service at the California Bistro every morning! Also, check out the massive game room area in the hotel. My son loved the air hockey table. Free wifi in rooms is a major plus that more hotels should offer.

I was so impressed with the bellman and the valets. I thought they had misplaced something when they unloaded our luggage, and they actually looked at the hotel surveillance video to see if they could locate it (turned out the item was hiding under something in our room - my fault!). As I loaded my son in our car to leave the last night, my son showed interest in the glow stick that the valet had due to the power outage. The valet then gave it to my son to enjoy during the drive home. These small gestures show that the Park Hyatt staff will go the extra mile to provide guests with outstanding service.

Thank you Park Hyatt Aviara!

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sacramento, CA
Senior Contributor
30 reviews 30 reviews
18 hotel reviews
Reviews in 21 cities Reviews in 21 cities
59 helpful votes 59 helpful votes
5 of 5 stars Reviewed September 1, 2011

From the moment we arrive at the Park Hyatt Aviara we were in total vacation mode. Every employee greeted us with a friendly genuine hello and when we checked in we were told our room wasn't ready yet (we suspect it was only they were moving a crib and refrigerator in that we had requested online) and we were given keys to the spa to go freshen up which was great. We were also told they upgraded us to their highest tier room which was a nice way to begin our vacation especially since we were staying for an extended trip. We took the opportunity to look around, they held our bags at the bell desk and we explored the spa. The spa was almost empty and was fully stocked and provided a much needed relaxing atmosphere after our long drive. We walked around the grounds which were well manicured only not in a stuffy way. The whole property was approachable and relaxing even for our 17 month old.

The front desk called us when our room was ready. We enjoyed some fresh iced tea in the lobby and headed up to our room which was incredibly spacious and welcoming. We had a fabulous view of the bay and a big balcony.

Perks
Our Baby Boy was able to pick out a toy from the toy wagon upon check in which was cute and really made his day.
A welcome ammenity was sent up upon getting to our room and the front desk agent even adjusted the ammenity from a child's cookie and candy to fruit and yogurt since our child was younger which was really sweet.
Awesome coffee and tea bar each morning in the lobby. I did miss having a coffee maker in the room (which we could have requested) only we sort of spoiled ourselves and just went down each morning since they had such a lovely spread in the lobby.
Iced tea and water in the lobby each afternoon.
Pool service which includes towels and sunscreen.

Room
The bathroom was HUGE and perfect for a family with a big tub and glass shower with separate toilet area. They even brought us a diaper pail which was in the bathroom upon arrival.
We had a corner room on the next to upper level so we had one extra window on the side of our room which let in great light and gave us a view from two sides.
Nice large balcony with patio set that we used nightly to sip on wine and eat dessert or dinner.
The room decor is a bit tired and typical of the older Four Seasons properties only it wasn't offensive at all just not memorable. I do hope they renovate soon just to modernize the look a little. It was comfortable and nice just not as flashy as some upscale resorts. We still liked it and would definitely (and plan to) return.
The room was QUIET! We slept great which is unusual in hotels and were never bothered by guests even though most of the guests had children.

The only complaint we had is typical of Park Hyatt properties some charges seemed excessive. The parking charge is high and even though we throuroughly enjoyed the valet service (they were EXCEPTIONAL) it is added cost to the trip especially when the expectation is to tip each time. Also the pool restaurant seemed pricey to us especially when considering it is a just a pool restaurant and nothing fancy. The only other charge which we did find offensive was the movie charge which I think was $14.95 which is the ABSOLUTE HIGHEST we have ever seen. We decided to head to a nearby shopping center (less than two minute drive) and got a Redbox movie for $1 and some takeout at the Tin Leaf restaurant which was exceptional and saved a ton of money. I would recommend bringing DVD's since they do have a DVD player in the room.

Overall this property is the perfect family getaway and WE WILL RETURNING SOON! The staff here is beyond exceptional and clearly management is doing it right with such a competent and lovely team of talented people.

Thank you Park Hyatt Aviara for a much needed getaway!

Room Tip: Ask for a end room for additional windows.
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  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Los Angeles, California
1 review
5 of 5 stars Reviewed September 1, 2011

Plain and simple, the place was great. We went here for our anniversary weekend. Service was good, the restaurants were great (pricey but good), pool was clean etc.

Not so good
Kids playing while trying to relax, the adults only pool is not far enough from the children to completely drown them out.,

Besides that, everything was great!

  • Stayed June 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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San Francisco, CA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 25, 2011

What a beautiful property! Huge rooms, bathroom with separate shower and tub, lovely deck, and expansive views from everywhere! Delicious food including best pasta ever (fettucini Amatriciana) at Vivace, and exciting breakfast buffet in the Bistro. Ate every meal outdoors. Also loved the two pools, one for age 16+ so swimming was peaceful. Quiet at night too--the only sound was from a fountain in the courtyard below. I'd go back again in a heartbeat!

Stayed August 2011, traveled solo
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Chicago, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed August 22, 2011

We stayed here for three nights to attend a wedding.
As we were here with many family members, our age group ranged from 5 months to 85 years.
Upon check-in, the front desk girl wheeled out a red wagon full of toys and asked the kids to each pick a toy. Families with infants were given a set of baby travel necessities.
We had some special needs regarding the elderly in our group and front desk and housekeeping could not have been nicer, quicker or more accommodating!!
I can't say enough about the service at the park Hyatt Aviara----the restaurant waitstaff, housekeeping, pool service, shuttle driver, gift shops, front desk, bartenders at the wedding---everyone!
Thanks to all for a most enjoyable & flawless stay!

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Moreno Valley, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 18, 2011

This place was amazing! We stayed for three nights and wished it were for longer. We had tickets to LegoLand and this place was great as it was only 5 minutes away from it. The staff are super friendly, everyone we met were very helpful. I have two young boys who couldn't get enough of the pools. They did have an adult pool but we stayed near the family pool where they even have a splash zone and a small 1ft deep pool which was perfect for my two-year-old. Pool side service from the bar and grill was delicious and not that pricey. The cabanas are free and first come first served so we were lucky to get one and relax in it.

We got a double bed on the fifth floor so we enjoyed our breakfast in the balcony every morning. They provided a complimentary fridge so that was nice as well as a complimentary crib. One of the nice perks was that each of my boys was able to pick a free toy from their nice toy bin during check-in plus they were each given a welcome cookie/goodie bag the first night. There was a really nice game room for kids near Camp Hyatt with pool tables and even an air hockey table. The turndown service was great because they even provided you with ice (its all about the little things that matter!).

Room Tip: Check out the fantastic views from the adult pool!!! Carlsbad Premium Outlet mall is less than 10 mi...
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  • Stayed August 2011, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Park Hyatt Aviara Resort

Address: 7100 Aviara Resort Drive, Carlsbad, CA 92011
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Carlsbad
#2 Top resorts Hotel in Carlsbad
#3 Luxury Hotel in Carlsbad
#8 Romantic Hotel in Carlsbad
#12 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Park Hyatt Aviara Resort 5*
Number of rooms: 329
Official Description (provided by the hotel):
On California’s sun-drenched Pacific coast, in the seaside community of Carlsbad, Park Hyatt Aviara Resort lies on the north shore of Batiquitos Lagoon – a vast protected wildlife sanctuary and an enclave of natural beauty. From atop the highest ridge, overlooking the ocean and the lagoon, the AAA Five Diamond San Diego resort provides a respite from the ordinary. Located amid 200 acres of verdant hillsides and rolling valleys, within the master-planned community of Aviara, our North San Diego luxury hotel and resort provides an appealing setting for any function. The resort’s Spanish colonial architecture welcomes with a sense of casual elegance. Each of the 329 spacious guest rooms – including 44 suites – features a private balcony or landscaped terrace offering magnificent views. Expansive facilities for meetings and special events are enhanced by complete resort amenities, from acclaimed dining to a full-service spa, swimming, tennis, a fitness center and an Arnold Palmer-designed 18-hole championship golf course. ... more   less 
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Also Known As:
Park Hyatt Aviara Hotel Carlsbad
Four Seasons Hotel Carlsbad
Four Seasons Carlsbad
Aviara Resort
Carlsbad Four Seasons
Four Seasons Aviara

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