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“It is a nice place to stay” 4 of 5 stars
Review of Hilton Grand Vacations Club at MarBrisa

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Hilton Grand Vacations Club at MarBrisa
3.5 of 5 Resort   |   5500 Grand Pacific, Carlsbad, CA 92008   |  
Hotel amenities
Ranked #24 of 34 Hotels in Carlsbad
GreenLeadersSilver level
1 review
“It is a nice place to stay”
4 of 5 stars Reviewed July 28, 2014

It's a great place to stay. An elevator would really help instead having to climb stairs with heavy luggage. Everything is spread out. It is trek for some if the guest to get to the newer areas. I don't think you should have to walk do far or have to drive. Maybe offer complimentary shuttle service to certain places.

  • Stayed July 2014
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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441 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (115)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Reno
Senior Contributor
39 reviews 39 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 23, 2014

We just got back from a week's vacation at this property. We had a 3 bedroom/2 bath in building 54. We aren't owners in this timeshare property but did rent through another owner. Our condo worked out perfectly for our family of five. My parents took the Master Bedroom that had a nice King size bed. My husband and I had the 2nd bedroom which also had a nice king size bed and then our 7 year old had the 3rd bedroom that had a double and a twin so really could have slept 3 children. He loved having his own room with his own TV. I will say that each room had a TV which was fantastic but they were all different TV's and worked differently with remotes so we had to have one of the techs come show us how to make them work. Once we got that figured out, we were okay. We had free Wi-Fi but it didn't always work well. After about 10 minutes of use, it would disconnect and then you would have to go back in and reconnect. Not a huge deal but if you were working on something important then you could lose your work.

The beds were all very comfortable with really soft sheets and fluffy comforters. The condo had great A/C except in the back bedroom (2nd bedroom). It would get warm at night when the rest of the unit was very nice and cool. Having a kitchen worked out great and the BBQs were right outside our building which made cooking easy. The condos don't have washer and dryers in the units which was the only downfall we can list. The washer and dryer room was in building 53 which wasn't too far away, however one dryer was broken and the other dryer wasn't working properly so I had to go up and down the stairs and walk over to bld 53 five different times over a 3 hour period to get the clothes to finally finish drying. We only did laundry once because of this problem. I felt sorry for families who had 4+ kids (and there were several) who were trying to do loads of laundry and it just wasn't working out for them....not to mention it was taking valuable time away from their vacation. I learned that the newest buildings have W/D in each unit so that is really nice but I think the majority of the condos don't have them.

There are several pools at the complex. One smaller pool was right by our building. It was heated, had a hot tub, a fun water feater for kids to play in plus a full game room. We really liked the convenience if we didn't want to walk all the way down to the other bigger pool. We used this pool several times. Then we walked down to the bigger pool which was even more heated, had a full bar and food menu plus music playing. There were a lot of families traveling with kids so my son made all kinds of friends. We enjoyed having lunch by poolside and enjoyed the music when we could hear it. The resort is constructing two more buildings right behind the pool so the noise of the construction definitely was loud and could cause some annoyance if you let it bother you. We just tuned it out but did realize they are just starting on this project, so the construction will probably take at least a year to get the next two buildings built.

We never were approached to do a timeshare presentation, and I think it's because we didn't go to the "sales desk" to pick up our discounts to local restaurants. That's when they get ya!

The staff was always very friendly. We would request towels and that would take quite a while and we did need to remind them of our mid week cleaning, but once they came to clean, they did a great job.

The location is fantastic! We didn't visit Legoland on this trip, but the resort has it's own entrance which from what we heard from other families, was a huge bonus. The resort is close to the I-5 which makes getting around easy. It only took 30 minutes to get to SeaWorld and 35 minutes to the USS Midway. Lots of wonderful restaurants near by and the weather was perfect!

All in all this was a terrific vacation and if given the chance we would rent again from this property.

Room Tip: Ask to be in one of the newest buildings that just opened. Washer and Dryers in each room, close to...
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Green Features: This hotel was very environmentally friendly. Lots of recycle stations and conserving water when needed.
  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Altadena, CA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 22, 2014

This hotel/Grand Vacations condo system is in a great location if you want to go to Legoland. There is even a private entrance with no waiting to the theme park! We were offered a discounted rate package in exchange for listening to a 90 minute timeshare offer (which we declined).

The reasons why I gave this hotel just 3 stars are:
-Our studio room was too small for the price. There is a kitchenette, but the room itself is much smaller than we are used to for what we paid.
-Our room is supposedly a "park view," but instead there are construction fences as far as the eye can see.
-There is some mold and rust by the bathroom door on the wall, even though this building is brand new.
-We had no maid service for some reason today. Could it be because we declined the timeshare?
-There is no restaurant of any kind on the property. The nearest restaurant is at the Sheraton, which is a bit of a walk away.

Other than these reasons, we were happy enough with the facilities. The pool is nice, and other than the mold, the room is very clean.

Room Tip: The rooms with a "park view" don't have a park nearby as of yet. Unless they mean Lego...
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Green Features: Not bad, but nothing very different from the average hotel chain.
  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fresno, United States
1 review
3 of 5 stars Reviewed July 22, 2014

Overall resort was good, but room cleanliness and maintenance needs attention. Bring your own BBQ as the ones provided don't work (2 yrs in a row). The carpets in the room looked like a cheap hotel and we had to request them to be cleaned in both units and then they did not clean and we had to call again. Then they only cleaned one unit. I gave up!!!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 23, 2014
Hi Marcus Shaun G ,
First and foremost we would like to thank you for providing us with all your feedback. We apologize that the BBQ did not work during your stay. We also apologize that our staff was not able to provide you with assistance throughout your stay. We encourage you to contact us at jogarcia@gpresorts.com and one of our team members will get back to you shortly. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Parker, Colorado
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed July 21, 2014

This timeshare is the worst that we have stayed in. There is no elevators - all stairs - which makes it difficult to unload a weeks worth of food, clothes and other items. It was right up against Lego Land and all we heard all day was the roller coaster gearing up - gearing down - gearing up - gearing down and kids screaming all day. No washer or dryer in the unit as was told when we bought the timeshare. No Jacuzzi tub in the unit either. The pool was a good walk to get to, not safe to send a kid by himself too, and the other one was really cold, no service at the food stands, the hot tubs both were broken and again a long walk from the unit. The restaurant was expensive and not even a type of place to take kids.

I have asked for answers on what we were sold and what we got and I to this day - a year later - have not heard from any one from this resort or the Grand Pacific Resorts.

Room Tip: Stay close to the pools and get away from Lego Land. Better yet pick a different resort.
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Green Features: Friendly? Yes - Helpful? - NO Our room smelled like wet carpet when we got there and they said they would put a fan in and an ozone machine-BUT- we had to leave for a couple of hours - What?? We just drove 12 hours and you want us to leave for a couple of hours??
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 23, 2014
Hi Kevin M,
We're truly sorry to hear about your experience and would love to look into these events further. Please contact us at jogarcia@gpresorts.com and one of our staff members will get back to you shortly. Please know that we value you as a guest and hope to hear from you soon. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
TravelBug070707
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2014 via mobile

We just stayed at the Marbrisa and location is awesome- seconds from Legoland and minutes from the beach. We have a 3 year old and 1 year old and they both loved the pool areas at the resort on days we didn't go to Legoland. Plus, the hotel had other activities for kids and a Lego scavenger hunt. The rooms were clean and the staff was nice! We look forward to coming back and staying at the Marbrisa in the summers to come when our little one can go on more rides at Legoland.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 23, 2014
Hello TravelBug070707,
Thank you for providing us with your review. We're thrilled to hear that you will be returning to stay with us with your family. See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 12, 2014 via mobile

My family traveled here from Missouri and we loved everything about this resort! Kid friendly, with plenty to do for adults, as well. Seconds away from Legoland and the beach...great amenities included with the resort pool, as well. We will definitely be back!!!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 15, 2014
Hi Familyof4126,
It is great to hear that you will be coming back and that you found something for everyone in your family to enjoy while staying with us. As always, we would be more than happy to welcome you back. See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Grand Vacations Club at MarBrisa

Address: 5500 Grand Pacific, Carlsbad, CA 92008
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Carlsbad
#5 Top resorts Hotel in Carlsbad
#17 Romantic Hotel in Carlsbad
#25 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Grand Vacations Club at MarBrisa 3.5*
Reservation Options:
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Also Known As:
Hilton Grand Vacations Club At Marbrisa Hotel Carlsbad

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