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“AWEFUL !!!!!” 1 of 5 stars
Review of Hilton Grand Vacations Club at MarBrisa

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Hilton Grand Vacations Club at MarBrisa
3.5 of 5 Resort   |   5500 Grand Pacific, Carlsbad, CA 92008   |  
Hotel amenities
Ranked #24 of 34 Hotels in Carlsbad
GreenLeadersSilver level
Parker, Colorado
1 review
2 helpful votes 2 helpful votes
“AWEFUL !!!!!”
1 of 5 stars Reviewed July 21, 2014

This timeshare is the worst that we have stayed in. There is no elevators - all stairs - which makes it difficult to unload a weeks worth of food, clothes and other items. It was right up against Lego Land and all we heard all day was the roller coaster gearing up - gearing down - gearing up - gearing down and kids screaming all day. No washer or dryer in the unit as was told when we bought the timeshare. No Jacuzzi tub in the unit either. The pool was a good walk to get to, not safe to send a kid by himself too, and the other one was really cold, no service at the food stands, the hot tubs both were broken and again a long walk from the unit. The restaurant was expensive and not even a type of place to take kids.

I have asked for answers on what we were sold and what we got and I to this day - a year later - have not heard from any one from this resort or the Grand Pacific Resorts.

Room Tip: Stay close to the pools and get away from Lego Land. Better yet pick a different resort.
See more room tips
Green Features: Friendly? Yes - Helpful? - NO Our room smelled like wet carpet when we got there and they said they would put a fan in and an ozone machine-BUT- we had to leave for a couple of hours - What?? We just drove 12 hours and you want us to leave for a couple of hours??
  • Stayed August 2013, traveled with family
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 23, 2014
Hi Kevin M,
We're truly sorry to hear about your experience and would love to look into these events further. Please contact us at jogarcia@gpresorts.com and one of our staff members will get back to you shortly. Please know that we value you as a guest and hope to hear from you soon. Thank you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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442 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
TravelBug070707
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 19, 2014 via mobile

We just stayed at the Marbrisa and location is awesome- seconds from Legoland and minutes from the beach. We have a 3 year old and 1 year old and they both loved the pool areas at the resort on days we didn't go to Legoland. Plus, the hotel had other activities for kids and a Lego scavenger hunt. The rooms were clean and the staff was nice! We look forward to coming back and staying at the Marbrisa in the summers to come when our little one can go on more rides at Legoland.

  • Stayed July 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 23, 2014
Hello TravelBug070707,
Thank you for providing us with your review. We're thrilled to hear that you will be returning to stay with us with your family. See you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 12, 2014 via mobile

My family traveled here from Missouri and we loved everything about this resort! Kid friendly, with plenty to do for adults, as well. Seconds away from Legoland and the beach...great amenities included with the resort pool, as well. We will definitely be back!!!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 15, 2014
Hi Familyof4126,
It is great to hear that you will be coming back and that you found something for everyone in your family to enjoy while staying with us. As always, we would be more than happy to welcome you back. See you soon!
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Fullerton, California
Senior Contributor
21 reviews 21 reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed July 12, 2014

We bought into MarBrisa about 4 years ago when they were just getting the first building built. Since then they have added much. They now have elevators for those of us in wheelchairs or are handicapped. The pools are enormous and the spas are great. Activities of the kids and adults. Right next door to LEGOLAND. The rooms are very nice. The new area has washers and dryers in each room. Lots to do in the area. Some great restaurants in the area Twenty 20 and down the road if you are a big eater there is a little place called Tip Top Market with a terrific restaurant in it. Drove down to La Jolly form there and there is a lot to see there as well.

Room Tip: Nice area, next door to a golf course and LEGOLAND. There is also a Costcos about 1/4 of a mile
See more room tips
Green Features: Everyone here is very helpful and very nice people.
  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 15, 2014
Hello GrandmafromOC,
Thank you for providing us with your review. It's great to hear from our owners and learn that they are enjoying all the renovations and changes being done. We hope to continue to provide you with a great experience. Till next time!
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Gardena, United States
1 review
5 of 5 stars Reviewed July 12, 2014

As incentive to attend the timeshare tour at HGVC Marbrisa in Carlsbad, CA we received a discounted stay in a 1-bedroom suite, plus 2 adult Legoland tickets and $100 towards a future Hilton hotel stay. The accommodations we excellent, providing much comfort. We stayed on the bottom level of a 3-floor building and there was periodic foot traffic noise from the suite above typical of any hotel experience. Otherwise, the 1-bedroom suite itself was very nice, the soaking tub was a hit with the family, and the general experience was very well received. The proximity to Legoland and the private entryway was great. The pool facilities for both phase 1 and 2 were very nice, clean, and comfortable. The resort lobby was still under some construction and staff training but was coming along very nicely.

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 15, 2014
Hello James C,
Thank you for providing us with your review. We're happy to hear that you enjoyed some of the amenities available and that you had the opportunity to check out LegoLand. We hope to welcome you back for another stay, hopefully when all the renovations are completed. Till next time!
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Anaheim, United States
1 review
5 of 5 stars Reviewed July 11, 2014

It's a beautiful resort, we really enjoyed it. We went to the Sea World one day. The rest of three days, we went to the beach in the morning and came back to the pool staying late until 8pm. The pool had a food/bar service, it's good food and convenient to my girls. Excellent service, too.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 15, 2014
Hello Cindy T. P,
Thank you for providing us with your review. We're thrilled to hear that our staff provided you with excellent service and that you had a great short vacation. We hope to have the opportunity to welcome you back for another, perhaps much longer stay, sometime in the near future!
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Elk Grove
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed July 6, 2014

The Marbrisa is a wonderful place to stay. The staff is attentive and the new pools and buildings make it even better. I would recommend this property to anybody as a great family venue, it is very close to Legoland and San Diego is a 30-45 minute drive away.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Grand Vacations

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paradise03Carlsbad, General Manager at Hilton Grand Vacations Club at MarBrisa, responded to this review, July 9, 2014
Hi Val S,
Thank you for your review and recommendation. We’re thrilled to hear that our staff was very attentive and provided you with all the service you needed. We look forward to having you back with us in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Grand Vacations Club at MarBrisa

Address: 5500 Grand Pacific, Carlsbad, CA 92008
Location: United States > California > Carlsbad
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Carlsbad
#5 Top resorts Hotel in Carlsbad
#17 Romantic Hotel in Carlsbad
#25 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Grand Vacations Club at MarBrisa 3.5*
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Also Known As:
Hilton Grand Vacations Club At Marbrisa Hotel Carlsbad

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