We stayed at this resort during a trip to Legoland and to sit through a presentation for Hilton Grand Vacations. The room was nice and we had a nice view. The service was not great though. We got in late and requested a crib and had to follow up on it, we finally got the crib about 30 minutes after arriving during which my wife had to hold our baby while we waited. The staff just didn't seem to concerned. The staff the next day was friendlier and helped to redeem the night staff.
When we listened to the sales pitch on the Hilton Grand Vacation the sales person was going through the motions and I doubt the story he was trying to sell us on was even true. At the end he started throwing a tantrum like my 5 year old when we told him no. He told us that we would join him in getting a divorce because we didn't buy this to ensure our vacations. It was a very bad experience with the HGV portion. We would have continued to consider it until he did what he did and then we just said no way. He couldn't take no for an answer and then started getting personal and very petty. I won't go back to this property even though the location is very close to Legoland.
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- Also Known As:
- Hilton Grand Vacations Club At Marbrisa Hotel Carlsbad