First and foremost front desk went out of their way to give us a phone call just to tell us when our room was ready. When we arrived the young man (Jose) at front desk was very nice and sociable. As we were walking to our room everyone had a smile on their face and one of the housekeepers even saw us walking past and stepped out of the way to let us walk through. When we arrived to our room everything was perfect! We had the Jacuzzi suite and pictures could not even describe how beautiful this place was. There were many amenities that made us feel right at home. There was even a towel folded on the bed in the shape of a crab. The shower was HUGE and the beach was so incredibly close it felt like paradise. This place really made us feel welcome and as a housekeeper I know what to look for and what kind of service to expect. This hotel went above and beyond in service and everything else. I will definitely be staying here in the future!