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“Half the rooms are awful!!” 1 of 5 stars
Review of Ocean Palms Beach Resort

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Ocean Palms Beach Resort
2950 Ocean St, Carlsbad, CA 92008   |  
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Hotel website
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Hotel amenities
Special Rate
Rent 2 Get 1 FREE
Ranked #10 of 34 hotels in Carlsbad
Nashville, Tennessee
1 review
3 helpful votes 3 helpful votes
“Half the rooms are awful!!”
1 of 5 stars Reviewed January 3, 2013

All of the pictures on the Orbitz site are of great looking rooms. 1 entire building has not been upgraded, and the rooms are awful!!! We walked out and did not stay there. Manager agreed to refund 1 of 2 nights. I would avoid this place or at least check to see what kind of room you are booking.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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404 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (124)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Seattle, Washington
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 29, 2012

First the negatives:

1. Do you like to sleep on the beach? You should, because half of the sand from it is in the carpet and furniture of this room
2. The furniture looks as though it was procured from the free ads on craigslist. Mostly broken, mostly ugly, definitely uncomfortable.
3. Moldy showers, hot water barely works, tiles falling off the wall in the bathroom (which doesn't have a fan, thus the mold and mildew- which also makes the whole room smell like a toilet)
4. Toilet clogs with every flush (even if nothing is in it)
5. The AC/Heater in the room is as loud as a lawn mower, and barely works.
6. Units are so poorly insulated that you can hear EVERYTHING that happens in the rooms nearby.
7. Units all butt up against the swimming pool, which is open until 11PM, so you get to hear that too (see #6)
8. Maids forget to leave towels, don't really clean anything, and seem to drag in more sand than they take out.
9. Asking for simple amenities like towels, soap, or coffee for the in room coffee maker is met with eye rolls from the staff, as if these items are somehow not included in the normal room- why is it too much to ask to have the maids replace the towels with clean ones?

The positives:
1. The location is great, right near the beach- in a great area of Carlsbad.
2. The exterior landscaping is nice.

The negatives list could have gone on and on, and really the only redeeming quality of this place is it's location. Definitely not recommended if there are alternatives.

Room Tip: Skip this entire place if possible.
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  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Beach, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 27, 2012

LIKE #1: The outdoor shower pressure is set to "1965 Watts Riot". You can wipe off sand. You can also shred a head of lettuce too if you want to make a salad. I'm pretty sure Michael Jackson used this shower to become white.
LIKE #2: Location to the beach.
LIKE #3: Location to the village.
LIKE #4: The customer service is incredible: friendly, informative, and funny. They lent us boogie boards and chairs without signing anything or leaving even a deposit, license, or room #.
(Oh, that reminds me: Write me if you are interested in buying a gently used chair and boogie board)
LIKE #5: The grounds are lush and clean with grills and fire pits.
LIKE #6: The pool and hot tub change colors. I felt like I was in Puff Daddy's hot tub. And, despite initial concerns, I did not come out looking like an Easter egg. However, I urinated later that night and my pee was PLAID.
LIKE #7: Parking. LIKE #8: The lobby store. LIKE #9: Free fruit and danishes. LIKE #10: Free wi-fi (though weak). LIKE #11: Full kitchen, even in cheapest room. LIKE #12: Air conditioning!
Great value. I think we paid $125 or so for a roomy, functional, clean, temperature controlled, quiet, comfortable place near the beach and village. I'd give it more green circles if I could.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riverside, California
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 16, 2012

Called them Thursday night to arrive Friday. They made a major effort to work us in. Got an older studio that was clean and very nice. They were having there Christmas party that night and it was quite loud on the grounds. When we went in to the office to make a future reservation for next year, they offered us a free night for our inconvenience. What a great surprise! We've been coming here since the 80's and their customer service has always been excellent. Also first time we brought our dog, and they are very dog friendly. All and all a wonderful weekend,

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kelowna, British Columbia, Canada
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 2, 2012

We spent 3 nights at this resort and were quite content with everything. One of the very few that is dog friendly! The room was kept very tidy and had everything we needed. Okay....maybe we could have used a hook or two on the bathroom door! Our room was on the top right of the bldg. so we could see the waves on shore because of a beach access right there. It was walking distance to the "Village" shops/restaurants and had great places to walk along the ocean.

Room Tip: Ocean view room facing Ocean St. on 2nd floor corner was perfect.
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oceanside, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 28, 2012

The entire experience was remarkable. From Myles smiling happy greeting at reception, to the entire staff. The room was clean and well decorated. My mini suite was well stocked, with a full kitchen, . The bathroom with a jacuzzi tub, and party shower was a perfect way to wind down from an exciting day in the quaint town of Carlsbad .Everynight I was able to watch the most spectaculer sunsets, it is literally on the beach. This is a charming family run resort, that does everything first class, I could go on, but I will let you visit there for yourself. I did forget the incredible firepits and the heated pool, I will be back and highly recommend it to anyone traveling to Cali, or for a getaway if you live in Cali.

Room Tip: get the jacuzzi tub, you wont regret it...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed November 24, 2012

We had read all the positive reviews and took a chance on this hotel for 3 nights. Very disappointing. We booked what they call a “luxury studio”, which has no legitimate claim to luxury. This one was a chopped-up, poorly designed hodgepodge. Entering the door, we found a miniscule galley kitchen and a tiny, odd-shaped area – the only possible place to set up a suitcase rack. Next was a hallway onto which opened the closet and bathroom (poor use of space.) No space yet for chairs. The sleeping area was much too small for its king bed; the side next to the window was too narrow for someone to get out of bed easily. The heater stuck out into the space between the bed and the wall. A tiny table was attached to the wall under the TV screen, with two hard chairs. Perhaps the fantasy about luxury was based on the six decorative pillows piled on the bed. When it was time to sleep, there was no place to put those pillows, so we asked the management to store them away until our departure. The tiny night stands had little usable surface space.

The bathroom was large enough but had no racks for hanging towels. Where would you hang your wet beach towels? The shower had no grab bars and the head was too high and inflexible. The wash basin was shaped like a big salad bowl perched on top of the counter. (Another element of the luxury fantasy?) The odd-shaped faucet sprayed water around the salad bowl as well as into it. There was no full-length mirror, although there was plenty of wall or door space for one. The room had no hair dryer.

The office people were friendly, but the cleaning staff didn’t show up on our second day until 3 pm, when my husband had just gotten out of the shower.

Watch out for the cancellation policy. They require prepayment of half the cost upon reservation and the rest upon check-in, and their cancellation terms are Byzantine.

To be fair, the place has its good points: good location, nice grounds, and a good mattress. But don’t call it luxury, and don’t expect enough space to turn around in a “luxury studio”.

  • Stayed November 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Ocean Palms Beach Resort

Also Known As:
Ocean Palms Beach Hotel Carlsbad
Ocean Palms Beach Hotel
Ocean Palms Beach Carlsbad
Address: 2950 Ocean St, Carlsbad, CA 92008
Phone Number:
Location: United States > California > Carlsbad
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Carlsbad
#6 On the Beach Hotel in Carlsbad
#15 Family Hotel in Carlsbad
Price Range (Based on Average Rates): $$
Official Description (provided by the hotel):
For generations, families visiting San Diego's North County for fun and relaxation on America's greatest beaches have enjoyed staying at the Ocean Palms. Our casual Carlsbad resort is ideally located along the coast in Carlsbad Village, home to one of Southern California's best collections of shops and restaurants. The Ocean Palms offers a wide choice of Carlsbad accommodations. From comfortable budget rooms to luxury suites, 1, 2 and 3 Bedrooms, some with ocean views, every room offers a fully equipped kitchen. We have the unique ability to provide you with the exact sleeping arrangements you need. Whether it's adjoining rooms or a suite, we can get you the space you need at a rate you'll love. Enjoy a continental breakfast, with fresh fruit, fresh-baked cookies, Danishes, and fresh-brewed coffee. Enjoy the laid back atmosphere and the lush landscaping. We're pet friendly, there's free WiFi, a heated pool and Jacuzzi. We love families who can't get enough of the beach, so we provide free beach chairs, beach towels, boogie boards, and even free surfboards. The beach is right across the street, and the charming Village of Carlsbad is just a block away. Visiting Legoland? We're only a 10 minute drive. We're also just three blocks from the Coaster railroad station, so you can ride the train and take in all the attractions in San Diego, from a Padres Game at Petco Park to a tour of the historic aircraft carrier U.S.S. Midway. Here in North County San Diego, explore wineries and microbreweries. Welcome to your beachside home away from home. Come to the Ocean Palms, where cool Pacific breezes sweep across the enchanting Village of Carlsbad. There is no better place for families to capture the magic of Southern California. ... more   less 
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