The location of this hotel is great, as stated by other reviewers. It is across the street from the outlet mall with several food options and there is a TGI Friday's basically attached. The breakfast they serve is limited and looks prepackaged. The day we went to look at it they only served something like a Spanish omelet, sausage, and cereal. The omelets were not freshly made, more like a frozen item heated up. The juice from the juice machine was hot. We went across the street to Ruby's or to McDonalds across the highway all three mornings.
The rooms were clean and the beds were comfy. They provided a roll away for my son, which was nice. However, the service from the front desk was anything but great. Knowing that we had a late arrival, I called the hotel 2 days ahead and told them that we would be arriving late, between 11 and midnight, and could they have a roll away already in our requested king room (RA's not allowed in room with 2 doubles). When we arrived at 11:30, we were told that they gave our room away and that we had two doubles. No apologies, but we could talk to the manager in the morning and switch and to have our bags packed so they could be moved while we were at LEGOLAND. The next morning we were told that we could move, but to bring our bags down ourselves. We were already outside to catch the shuttle. That night, we had to pick our bags up ourselves as they wouldn't even move them for us. Our second morning we received a 6:00 AM wake-up call that we did not request, and when my husband went to the front to make sure it didn't happen again, the front desk said something to the effect of "Oh no. I wonder who didn't get a wakeup call?" Again, no apology.
Overall, it is a decent, clean hotel, but I think it is way overpriced. This is definitely not a resort as stated in the name. Take your chance with the front desk service. The young guy driving the shuttle to LEGOLAND was super friendly and helpful. We will return to LEGOLAND, but probably will try a different hotel.
- Official Description (provided by the hotel):
- Enjoy your best vacation - a vacation in Carlsbad California is like no other in the world. And choosing Carlsbad by the Sea Resort guarantees the perfect location for a fun-filled experience for the whole family. LEGOLAND® California Resort is located just a mile away and Carlsbad by the Sea Resort is a designated LEGOLAND "Preferred Hotel." We offer special packages that include hotel rooms, tickets to the theme park, and a complimentary shuttle ride to the entrance after you enjoy a complimentary full American breakfast. Carlsbad by the Sea is centrally located to everything the San Diego region has to offer. You are only 30 miles from the San Diego Zoo, the San Diego Zoo’s Safari Park and SeaWorld. Pristine Carlsbad beaches or a game of golf are just minutes away. Spend time relaxing at the resort, walking on 22 acres of beautifully landscaped grounds, and playing and exercising in our year-round outdoor heated pool, Jacuzzi and fitness center. And when it is time to dine, there is a T.G.I. Friday’s on site with dine-in or in-room service options and more than a dozen popular restaurant choices are within walking distance. ... more less
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- Also Known As:
- Carlsbad By The Sea Hotel Carlsbad
- Holiday Inn Carlsbad
- Carlsbad Holiday Inn