Where to begin. We got to Carlsbad early in the afternoon after a wonderful 5 days of vacationing in Long Beach. Check in time is 4 p.m. When we arrived we were told we might be able to get our room around 3:30. I told them I would wait in the library and to let me know when it would be ready. Well, at 4 p.m. I went to the front desk and was told the room was not ready. So my husband and I and my two teenagers waited even more.
I was finally told our room was ready about 4:30. Now I made this reservation the end of December 2006 with a request to have a view the ocean. My husband also visited the hotel in April and talked to the front desk and confirmed this also. When he did visit, he was not able to even look at a room only the grounds.
Of course our room was on the street side, the busy, loud street side. Had a balcony, but if you sat on the chairs you only saw a concrete wall. The room was dark and configured totally wrong. The 'double' bed (uncomfortable) in front of the slider was positioned in front of the TV which is enclosed in an armoire and only viewed from sitting on the bed. The sofa (bed) is situated next to the armoire and you are unable to see the tv from there. Having a boy and a girl teenager I asked for a rollaway bed. The front desk said they didn't have any. They might be able to locate an air mattress. I didn't care what they offered as something was needed. When we came back from dinner, lo and behold they found a rollaway bed. Also with a sleeper sofa in the room there were no extra pillows or blankets, which had to be requested from the front desk. And mind you, everytime I talked to the front desk they were not very courteous.
Also with having two teenagers my laptop was a must on the trip. Well I could not connect to their wireless service in the room or in the library. When asked about this, I was handed a phone number to call the their tech support help. Needless to say the laptop was not used. They did have two computers to use in the library with a 20 minute time limit, but who uses a computer for just 20 minutes?
The pool area is small for the amount of rooms and people who stay here. No chairs were available when we wanted to hang by the pool and when we wanted to go to the beach there were also no chairs or umbrellas available. I prefer not to sit on a beach on a towel.
Our first morning there we were rushed to get out of the room at 9 a.m. for the maid to clean the room. She waited outside the room until we left! The next day we left (early) and returned to the room at 3 p.m. after spending the day at the Wild Animal Farm (and very hot and tired) our room was not even cleaned! When I went to the front desk again, they said it'll be done by 4 p.m.! At this point this place has a zero rating from us. This very tanned woman came out, who I don't know, got in my face, and wanted to know what I wanted. All I wanted was for the hotel to know my concerns and our disappointment and please let us use the room for us to clean up.
When we checked out, I was handed the bill and of course my online discount, AAA discount in which this room was booked back in December 2006 for a July 2007 visit was not deducted. Did I say anything? Of course not! It would have been a useless to argue with them. In their eyes, the customer is not right and does not have any rights. We checked out other places to stay if we ever return to Carlsbad and found a couple of places to definitely check into.
- Official Description (provided by the hotel):
- Park your car... You won't need it! Steps to the beach, in the Village of Carlsbad with shops, restaurants, wine bistros and bars. All of life's comforts are conveniently included in each guest room with our signature Sleep Therapy beds, iHome, flat screen TV, DVD player, small refrigerator, Keurig coffee brewer, plantation shutters and luxury linens. Our resort offers heated pool, ocean view courtyard with fire pits, adult hot tub, fitness center with sauna and an activities center with beach chairs, umbrellas, boogie boards, sand toys, bikes (for guests over 16 with ID) and many other amenities to make the most of your stay. ... more less
- Reservation Options:
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- Also Known As:
- Carlsbad Inn Beach Hotel Carlsbad
- Carlsbad Hotel
- Carlsbad Bed Breakfast