My family and I had dinner at Rubio's Carlsbad on Thursday, 30 August. We arrived about 1830 and ordered a child's meal, a Tiliapia Taco special, and another regular fish taco. When I picked up my order, I noticed the Taco was missing so went back to the counter and spoke with, I believe, the Manager. He apologized and told me he would bring the Taco to our table as soon as it was ready. About five minutes later, I went back to the counter, and the Manager said "Haven't you received you Taco yet?". I said no, but also noted to myself that the Manager had earlier promised to bring the Taco to our table. So, he should have known the answer to his own question. Taco finally arrived a couple of minutes later.
Around that same time, I noticed one of the kitchen staff coming out to get a soft drink and had what appeared to be fly paper hanging from the back of his shirt. I later noticed it was just a length of stickers, they stick to food wrapping so the customer knows what type of burrito, etc. is on the tray. counter staff were giggling about the hanging stickers and it was apparent the stickers were a big joke. Not funny to me, I expect staff to behave in a professional manner and I cannot believe the Manager did not also see the hanging stickers (about 18 inches worth. Not a good impression, especially when it first resembled fly paper from a little distance.
Finally, and this is my fault as well, we did not receive the milk we ordered for our Child's meal. Didn't even notice it was missing until the meal was almost over. Since we were going to Golden Spoon right after anyway, we just let it slide. Again, it was also our fault for not noticing the omission.
In a nutshell, I think we witnessed an example of an indifferent Manager who was polite but basically unconcerned about his restaurant. BTW, providing real silverware and dishes is probably a bit much. I would hate to be the employee that has to fish the dishes and silverware that get dumped into regular trash every night.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.