I have stayed here before and was really happy with the room and accommodations, but this last visit on Labor day weekend was disappointing. I was not happy with the room, it smelled musty and had large stains on the carpet. I felt the room was a lower quality than have had in past visits. The biggest problem of all was I used my American Express Card and had not used it anywhere before this stay since July 30 in New Orleans, and the next day Amex fraud alert called to say someone was trying to charge on my account and I needed to review the charges. I called the front desk immediately and told then that somehow my card was compromised by staying at this Holiday Inn or by Holiday Inn itself and asked that the manager return my call. Well it is a week later and the manager has never called me back. I have to ask why the manager or Holiday Inn has not called? Do they care that this may have happened there at their facility? Are some of their employees involved? Is their system secure? It would be nice if they cared enough to call and assure me that their system is secure!! I don't know how I can justify staying at another Holiday Inn unless they investigate this, or reassure people. Be very wary of this Holiday Inn and check out others before you decide to stay there.
- Official Description (provided by the hotel):
- If you are looking for hotels near San Diego, make sure you check out our property located right off I-5 at exit 40. We are located less than a half-mile from the beach, and we provide our guests with the best in quality amenities, making us the smart choice. ... more less
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- Also Known As:
- Holiday Inn Express Encinitas - Cardiff Beach Area Hotel Cardiff By The Sea