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“"Adult's Only" hot tub worth the trade offs!” 3 of 5 stars
Review of Riviera Beach Spa Resort

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Riviera Beach Spa Resort
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34630 Pacific Coast Highway, Capistrano Beach, CA 92624   |  
Hotel amenities
Sonoma
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“"Adult's Only" hot tub worth the trade offs!”
3 of 5 stars Reviewed January 1, 2013

We stayed in a 2-bedroom unit through Interval International, and were pleasantly surprised to learn at check in that we’d been upgraded to a beach-facing unit, which isn't available very often (in Phase II.) I’m glad we got so lucky, because the morning after check in we were able to relax on the patio to the sight of a family of dolphins swimming along.

I’ve stayed at a lot of time shares, and I can’t say this one was good or bad, necessarily. I enjoyed my time there, but I’m not sure if I’d go back again given the opportunity to stay somewhere else.

PROS:

“Adult’s only” separate hot tub!! and heated pool
2 bedroom unit has a BBQ grill on patio and huge jacuzzi tub in master bathroom
2 different work out rooms
24-hour staff
Game room with Ms. Pac Man

CONS:

- No free WiFi unless you have service through AT&T, and as a T-Mobile customer, I did not get very consistent service.

- NOISY!! In the rooms facing the beach you get traffic noise from PCH and the train. In the rooms facing inside you get noises from people walking by and we were right by this horribly squeaky main door that would open and close all night long. It annoyed me even more because it was such an easily solvable problem, a little WD-40 would have made it go away. I seriously considered buying my own can and fixing it myself, but opted for ear plugs instead. (Speaking of which, I HIGHLY recommend bringing ear plugs, it made the experience a much more pleasant one for me.)

- I hated the weight machines in the work out rooms, they use this switch you flip to change the weight, and it was very difficult to maneuver.

- Elevators ran very slowly (but, honestly, we were on the second floor, and it wasn’t that hard to use the stairs except when we had to check in and check out with luggage.)

- The look of the rooms themselves is very out-of-date, as though they decorated in the 60's or 70's and haven't updated anything since. Everything was comfortable enough, however, with the exception of the couch which was hard as a rock.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
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English first
Southern Cal
Top Contributor
126 reviews 126 reviews
17 hotel reviews
Reviews in 27 cities Reviews in 27 cities
79 helpful votes 79 helpful votes
5 of 5 stars Reviewed September 14, 2012

This is a property that while older, has been maintained impeccably and is furnished adorably . Pillow top beds, jacuzzi tubs, two pool areas and separate pool jacuzzi 's for adults and families.
I see from other reviews that people don't know the difference between a timeshare property and a hotel. Timeshares typically do not have things like, bellman, concierge, restaurants, private parking. They do typically come as full living units with full kitchens, closets, bedrooms.
The person who wrote , "very little eating within walking distance" didnt walk 1/2 block. We found a great authentic restaurant next door and less than a half a block was sushi,Italian, a great pub and another small breakfast eatery.
One reviewer complained about a back facing room and mentioned interval international . In my experience with ll you exchange a week you own somewhere for a week in a property you don't own. Typically you will get a unit commensurate to what you own. Whatever is available at time of check-in is what you'll get. Especially if you want large 2 bedroom units which is what this property has facing the back ( non ocean view). These have stainless steel bar b ques on each patio. We turned the flat screen so we could bar b que, watch the game, and sit on our private balcony all at the same time.
Private parking is not a given, many timeshares require street parking. This place has private underground parking for one car per unit and free open parking right in front of the building ( yes it's on pacific coast hwy that's posted 45 mph... Big deal?) for unlimited additional cars.
Wi Fi was free during our stay but we have data coverage regardless.
Also free were gorgeous, new beach cruiser bicycles that we rode 1 mle to the marina chocked full of restaurants and shops. We also rode a small distance to a great sandy beach park as the beach out front had too many pebbles for our tender feet. Also free we're coolers, umbrellas, beach toys and dvd's. This place rocks!
The staff was hit and miss. Carlos and Richard at the front desk were great. Both accommodating our every wish.

Room Tip: Verify with both the exchange company and the arrival property what category unit you will get. Che...
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  • Stayed August 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucson, Arizona
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed September 2, 2012

Internet was extra -- VERY disappointing since it is considered part of accommodations almost everywhere these days.
When checking in we asked about changing to a 'view' room and were told that Interval International specifically booked us with a "retaining wall view" (which I find a little hard to believe.) The postage stamp patio is within a couple of feet of the retaining wall. No view... no sky! The grill was very nice, however.
Restaurant was not open at all, but no one bothered to mention that.
The room was nice and the activity gal was great. Other staff... not so much.
Very little eating within walking distance.
Beach is VERY rocky. My son had about 1/2 cup of little rocks in his pocket, just from playing in the water.

Room Tip: Odd number rooms in Phase II face the retaining wall. On the 2nd floor you have no view/no sky.
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  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lake Forest, California
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed August 28, 2012

Where do we start? NO WAY IN HECK IS THIS A 5 STAR resort!

1.) The staff, especially Carlos was incompetent, apathetic and treated us more like we were parolees checking in, than a guest staying at a time share. He quoted Monarch’s “Rules and Policies” like a record skipping on a turntable.

2.) The room smells like fecal matter mixed with dead fish! The sewer backs up and the only way we could get rid of the smell was to put a wash cloth over the shower drain and flipped a bowl upside-down preventing the sewage smell from creeping back in. Can this be legal in America?

3.) Lies and misrepresented! All the rooms do not have a Jacuzzi tub as their website states! We called two weeks before our arrival date and “confirmed” we had an ocean view room AND one with a Jacuzzi. The man on the phone clearly stated ALL of the rooms have a Jacuzzi tub. We call again the night before we checked-in to confirm the Jacuzzi in the room, Ocean View AND how to obtain a second parking pass for my wife’s car. Upon check-in the next day, we were not able to obtain a second parking pass AND we ended up in a handicapped room with NO Jacuzzi tub! The bathroom was huge with a walk-in shower. We were told we could only have ONE parking pass and that my wife or I would have to park on Pacific Coast Highway! After complaining THREE times to Carlos about the room, the only thing he could offer was to give us his one day parking pass for my wife’s car. Then we realized, why only one day pass and why does an employee have a parking pass but not a paying guess? So back down to the front desk, for the fourth time. Brought this to Carlos’s attention and finally received a parking pass for the entire week. So in conclusion, Riviera / Monarch resorts company policy is to put a guest out on the street instead of their employees?!

4.) Even the little things were difficult; in the parking garage there are six, yes six bellhop luggage carts. ALL of them were locked up, chained to the wall with a master lock. No one to assist guests with their luggage and if you want to use the bellhop luggage cart you had to ask the front desk for the key, which they clearly explained we had to return the key within the hour!

Room Tip: Tips to help future travelers choose a good room - stay somewhere else!
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minden, Nevada
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 18, 2012

Having read a number of reviews of this property we knew what we were getting into. We found our room clean and well furnished and had a great view of the beach and ocean. Because of the proximity to the Pacific Coast Highway it is a bit noisy, a fact that is well documented in most of the reviews. Knowing that coming in we didn't have a real problem with it. In fact with the "patio" door closed the noise was minimal. This is not a resort in any way shape or form. If you need a decent place to stay while "touring" this part of Southern California it's just fine. Our primary reason for staying in the area was to visit family and this facility met our needs quite well. The only real gripe we had was the fact that they do not provide in room wi-fi service. If you want it you have to pay $30.00 per week and if you want to use a computer with a printer in their "game room" you pay .35 cents a minute. Given the fact that free wi-fi is so common in this day and age we thought that was a bit "cheap" on their part.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marion
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed May 25, 2012

This was an exchange and it was an average stay. We stayed in a 2BR/2BA condo in May 2012, non-ocean view we had a view of a white cement wall. The good thing about the location of this condo was the ease of on and off the freeway to daily trips either north or south. The rent bikes was a great deal $3.00 for 2 hrs just had to be careful getting the bikes to the beach side to ride. Staff has no interest in making your stay pleasant, very unfriendly but there was one that gave my family exceptional customer service and made out stay pleasant. I think they forget without the guest they do not have jobs, they treat their guest as if they are doing me a favor when its actually their JOB. Not a premier resort but average.

Room Tip: Rooms have comfortable beds
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  • Stayed May 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado Springs, CO
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed May 21, 2012

We stayed in a 2BR/2BA condo in May, 2012. When it says non-ocean view, it really means no view at all. We had a white cement wall to look at. The carpet smelled when we first got there, so we sprinkled some baking soda on it and in a day or so, that went away. The condo itself was spacious, but the master bedroom only had a full-size bed in it, when it could have easily accommodated a king. The jacuzzi tub was nice. The location is right across the street from the beach with a walking bridge going over the highway. If you did have an ocean-front view, you would be contending with the traffic noise as well as the Amtrack train passing by several times a day. On the Wednesday of our stay, the sewer line backed up and the kitchen sink overflowed and the 2nd bathroom's shower had some black/brown stuff on the floor. Maintentance/housekeeping did come by and clean the shower up the next day. The location is decent, close to Dana Harbor Point, about 1 hour drive to the San Diego Zoo, etc.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Riviera Beach Spa Resort

Address: 34630 Pacific Coast Highway, Capistrano Beach, CA 92624
Location: United States > California > Capistrano Beach
Amenities:
Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Swimming Pool
Hotel Style:
Ranked #4 of 4 hotels in Capistrano Beach
Also Known As:
Riviera Beach Hotel Capistrano Beach

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