Very disappointing if you look for a resort type stay. Although booked way in advance we were assigned a room facing the back meaning facing a huge retaining wall. Not a place were you want to have a glass of wine and relax on the balcony. The room had all the things advertised but it was so dark and depressing; hardly any daylight. We tried to get another room assigned but to no avail. Front desk wasted one hour of our time even though they knew they did not have an alternative. We can say though that the Manager talked to Hotel.com and we were refunded our money after refusing to stay in that room. Hotel.com should disclose that the backrooms face an ugly, stained wall. We certainly would have booked a different room had we known. It is not a place we would go back to and we would not recommend it to friends and family.
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- Also Known As:
- Riviera Shores Hotel Capistrano Beach