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“Great ski resort in Niseko” 5 of 5 stars
Review of Hilton Niseko Village

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Hilton Niseko Village
4.0 of 5 Onsen Hotel   |   1 Higashiyama-onsen, Abuta-gun, Niseko-cho 048-1592, Hokkaido (Niseko Onsen)   |  
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Bangkok, Thailand
Senior Contributor
46 reviews 46 reviews
43 hotel reviews
Reviews in 31 cities Reviews in 31 cities
33 helpful votes 33 helpful votes
“Great ski resort in Niseko”
5 of 5 stars Reviewed April 9, 2013

This is probably the best Hilton I have ever stayed at. Located in Niseko and part of the Niseko United area, the Hilton Niseko Village has its own ski-in ski-out facilities and shares its slopes with 2 other resorts, Hirafu and Annapuri, which are all in close proximity with each other and accessible either by a short bus ride or by ski slopes connected at the top of the mountain. There is a 4th slope, Hanazono, that is not part of Niseko United but just a short hop away to keep things interesting. Hirafu, the main resort town, is 10 mins by bus away and has lots of interesting small restaurants with lots of great fare on offer. It was sad to see however on a cold morning an elderly local man whose job is to clean the sidewalks spiking empty beer cans littering the pavements everywhere. Clearly poor manners by some visitors.

The rooms at the Hilton were tidy and clean and those that have a room facing Mt. Yotei offer the most gorgeous view of the volcano on a clear day. The rooms were reasonably sized and had plenty of space for your luggage but at the expense of a tiny bathroom which is standard for most Japanese hotels anyway. However the bathrooms were functional and always kept sparkling clean everyday. The only complaint I have about the room was the noisy refrigerator that emitted an irritating background hum which was annoying when sleeping.

The natural onsen is free for guests to use and includes both inside and outside baths. It faces Mt. Yotei so even if you can't spend a bit extra for the Mt. Yotei rooms you still get a stunning view of the volcano and the surrounding parks while relaxing in the hot onsen while the snow falls above your head. The Male/Female onsens are separate.

There is also a free ski valet in the hotel for your ski equipment and a small shop for basic amenities and snacks right in the hotel. WiFi is free in the lobby and the room has a cable connection which is an additional charge.

There might be a case for better value elsewhere when the hotel is charging at peak season rates but considering I obtained end of season rates combined with discounted lift rates meant for an unbeatable ski holiday deal at great value in a super hotel in a fabulous ski resort.

The Hilton Niseko Village is absolutely terrific!

Room Tip: Make sure to get the Niseko United all mountain pass to get free access to all of the slopes at Nise...
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  • Stayed April 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Tomoyuki Yamanobe - General Manager at Hilton Niseko Village, responded to this review, April 15, 2013
Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Tripadvisor..
I am pleased to hear you enjoyed the stay and the convenience of our Ski Valet facility and I appreciate your kind words about our outdoor Onsen.
Once again, thank you and I do hope you are planning another visit and we look forward to welcome you back to arguably the snowiest ski resort on the planet.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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785 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (81)
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Tokyo, Japan
Top Contributor
71 reviews 71 reviews
34 hotel reviews
Reviews in 39 cities Reviews in 39 cities
76 helpful votes 76 helpful votes
4 of 5 stars Reviewed March 31, 2013

Background: We live in Tokyo and went skiing three times this season. First with a group in Hakuba, then at Shigakogen to see the snow monkeys, and finally a three night stay here at the Hilton Niseko Village. We are a beginner snowboarder and an intermediate level skier.

The Hilton was by far the most upscale of the three ski hotels we tried this year compared to the more typical Japanese inns at the other locations. There was no separate elite check in counter so we had to wait in line, but check in was efficient and everything was explained thoroughly. As a Hilton Gold member we were offered complimentary breakfast and wifi. We tried both the Yotei and Flame restaurants for breakfast and although the food was pretty much identical we would recommend Yotei with nicer decor and more relaxed atmosphere. The food selection was fine but nothing exceptional. The room was comfortable if not particularly luxurious. The complimentary welcome snack was a nice touch.

We always took the shuttle to Hirafu for dinner, so keep note of the time schedule since it can be quite a wait if you miss it or there are no places left. Luckily we had no problems with shuttle delays as one of the previous reviewers mentioned even though it was snowing the whole time we were there.

The outdoor onsen was really great and rarely very crowded. The ski in ski out location was ideal, and snow quality was excellent. We also enjoyed the traditional drumming performance in the lobby on a saturday night (and traditional guitar performance on the sunday night). Provided a nice Japanese touch for what could be a typical international chain hotel.

Don't miss the outdoor Snow Lounge ice bar hidden away a short walk from the front entrance and poorly advertised in the hotel itself. Was great to take pictures since there were no other guests and all drinks were just 500 yen.

However, along with being the most upscale it was also the most expensive ski weekend because we didn't book a package and there are no discounts for ski rentals or lift passes. That said, the service and equipement were very good at the ski rental shop and English was no problem at all.

The hotel itself is a bit dated even though the furnishings are modern. The bathroom is small with the sink in the entrance hallway. We also had a room towards the end of what seemed like a never ending corridor due to the spiral lay out of the hotel. Even though the snow was great, the actual slopes at Niseko Village were just ok. Especially frustrating was the very flat approach at the bottom of the run towards the gondola. Not fun at all and frustratingly slow. The gondola was also closed one of the mornings due to high winds on the summit, although we had the impression they just didn't have enough staff on a sunday morning. This of course is not the responsibility of the Hilton.

In conclusion we had a great time in Niseko, and the Hilton was comfortable and convenient if a bit pricey not for the room itself, but for ski passes, rentals, and dining compared to staying in Hirafu. Also not sure if this side of the mountain offers the best skiing Niseko has to offer.

Room Tip: Try to get a room not too far from the elevators and preferably facing Mt. Yotei
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Tomoyuki Yamanobe - General Manager at Hilton Niseko Village, responded to this review, April 8, 2013
Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on Tripadvisor.
I am pleased to hear you enjoyed the stay and the convenience of our Ski Valet facility and I appreciate your kind words about our outdoor Onsen and your check-in experience and it is an encouragement to us all.
Once again, thank you and we look forward to welcome you back to Hilton Niseko Village in the near future to experience true Hilton Hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Contributor
39 reviews 39 reviews
26 hotel reviews
Reviews in 24 cities Reviews in 24 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed March 27, 2013

Excellent Ski-in Ski-Out hotel with the Hilton brand name. The only issue is there is nothing much happening in Niseko Village other than Hilton hotel. If you want night life and more restaurant choices stay in Hirafu (My other review). In Niseko Village there is basically the hotel and in front of the hotel is the Gondola up the Niseko Village part of Niseko. There is also any other chair lift and limited night skiing runs in this part of Niseko. For ultimate night skiing, you have to ski Hirafu. Transportation will be via a hotel bus to and from the Hirafu area if you want to ski over there at night and go over for dinner. There are no other choices of restaurant in Niseko Village other than the ones in the hotel. To and from Shin-Chitose airport is quite convenient, the Resort Liner bus stops right in front of the hotel for one of it stops.

The onsen in the hotel is good. The outdoor onsen is excellent. There is also a spa in the hotel as well.

I've stayed here 2 times in the past 4 years, this year I've stayed in Hirafu and enjoyed the night skiing especially but miss the ski-in and ski-out facility of Hilton Niseko Village.

Room Tip: Room with a view of Mt.Yotei but if you go in the winter months, Mt. Yotei will be in the clouds mos...
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  • Stayed April 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Tomoyuki Yamanobe - General Manager at Hilton Niseko Village, responded to this review, April 2, 2013
Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Tripadvisor..
I am pleased to hear that you did enjoy the Onsen and the convenience of ski in / ski out facilities, I do hope you are planning another visit and we look forward to welcome you back to arguably the snowiest ski resort on the planet...
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 27, 2013

Hilton "Niseko Village" is first and foremost an insult to your intelligence. It is not anywhere near a village. It is a walled garden of bland corporate, overpriced restaurants and shops in the middle of nowhere. This is a focus group re-branding of a Japanese ski slope.

They do however have a shuttle service to the real village (a long ride), but it is not reliable. While the shuttle run by the city is good but infrequent, the Hilton one runs up to an hour late during poor weather (it's Niseko, so there's a lot of poor weather). There will be no apologies from Hilton staff. They will say the shuttle is "complimentary, with no guarantees." They do not run enough shuttles to compensate for poor weather, so you will be left standing around with other agitated hotel guests at the pickup points watching your watch tick until you finally fold and pay for a taxi. If you want your family to hear lots of Australian-accented profanity, then here's their chance.

Taxi fare is steep, in our case a single round trip to the real village (Hirafu) cost more than half of what we paid for our room. In addition, the ropeway/tram/cable car from the hotel to the top of the Niseko Village ski area was closed most days due to winds, while the other resorts on the mountain were mostly open. Therefore, you find yourself on crowded, standing-room-only shuttles to get to the better resorts.

The hotel concierge will not help you to do standard concierge things like book a restaurant (unless, in our case, another staff member eventually tells them to do it). This is indeed Asia, but the attitude in this hotel is standard North American or Australian. Definitely not up to the Japanese level of service you will experience in domestic hotels. You're more likely to get an eye-roll than a smile here.

No guest laundry for drying your ski clothes (in the past they had one but shuttered it, I'm told). Nowhere to hang your stuff up to dry in the rooms. No coffee shop to hit before your first run (there is one, but it's never open). The place was not designed by a skier.

Expensive internet fees in the rooms. So everyone loafs around the lobby with their devices for the free internet service down there.

The onsen is nice, though.

Bottom line, if you're looking for a nice lobby to lay around and preen in, and a decent onsen, this is the place (warning: bar closes early). But if you're going to actually do some real skiing and want a taste of the local quality Japanese food and hit a few bars, look elsewhere. If you want first powder runs after a storm, look elsewhere. If you want the Japanese standard of service and politeness that you are most certainly paying for, definitely avoid the Hilton Niseko "Village."

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Tomoyuki Yamanobe - General Manager at Hilton Niseko Village, responded to this review, April 29, 2013
First of all, thank you for staying with us at the Hilton Niseko Village in past March and time taken to provide us your feedback.Your comments are valuable and we havev a chance to improve our services.
We seriously take responsibilities your experience in our hotel during your stays and we could express more excited and fun place with this ski slope even in bad weather conditions if our staff could make you lead comfortable and enjoyable with our service. we realize we need to inform more clear and accurate updated information surrounding internal and external hotels. We had a lucky season even March was a great condition such as January never had before to be ready for next season to challenge how we operate as peak season.
Once again, thank you for coming to stay with us and hope you come back in next season and have an great powder and full operation with us.
we are always welcoming you back to us again.
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Tumon, Guam
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 26, 2013

Took my wife and son to the Hilton Niseko Village in March 2013. It had everything necessary for a great ski adventure. The hotel room was comfortable and large enough for the three of us with an awesome view of a mountain and snow covered countryside. The staff was friendly and helpful and the restaurants were very good. The ski facilities were first rate, rentals and instructors were located on site. A true ski in - ski out facility with a gondola to higher levels and a chair lift to the easy slopes we learned on. We rarely left the hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Hilton Niseko Village at Hilton Niseko Village, responded to this review, April 2, 2013
Thank you for choosing Hilton Niseko Village for your recent visit to Niseko and taking the time to share your experience on Tripadvisor.

I am pleased to hear you enjoyed the stay and the convenience of our Ski Valet facility and I appreciate your kind words about your restaurant experience and it is an encouragement to us all.

Our hotel has received the 2012 TripAdvisor Certificate of Excellence Award.
This honor is awarded to establishments that achieve outstanding traveler reviews on TripAdvisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests.

Once again, thank you and we look forward to welcome you back to Hilton Niseko Village in the near future to experience true Hilton Hospitality.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 23, 2013

Stayed from 25 Jan - 4 Feb 2013 and had another great holiday.
The hotel has everything necessary for a skiing holiday and we only left for skiing.
We used the restaurants in the hotel for all our meals.
The rooms are cosy and neat and the beds were comfortable for recovering from a long day skiing.
To ski you simply collect your gear from the storage area and walk the 10m from the door to the gondola.
Pack plenty of layers because it was around - 15 degrees most days.
The Hilton has a beautiful outdoor onsen overlooking a small water feature.
Thoroughly recommended as a ski holiday option.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Tomoyuki Yamanobe - General Manager at Hilton Niseko Village, responded to this review, March 25, 2013
Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Tripadvisor.
I am pleased to hear you enjoyed the stay and the convenience of our Ski Valet facility and I appreciate your kind words about our outdoor Onsen.
The Onsen is very popular with our guests and the team and I were delighted to hear that you had a wonderful stay with your friend.
Once again, thank you and we look forward to welcome you back to Hilton Niseko Village in the near future to experience true Hilton Hospitality.
We look forward to welcome you back to Hilton Niseko Village in upcoming winter.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed March 21, 2013

Stayed at the Hilton Niseko from 16~20 January. The resort is a 2.5 hours drive from Chitose airport however the journey was enjoyable given the beautiful scenery.

Service was good and and staff are helpful and courteous. The hotel room is considered good size and they provide lovely toiletries from Peter Thomas Roth.

The resort offers hassle free ski experience with equipment rental, chair lift & gondola right at the door step plus the best snow in the world! The option to pop into the onsen for some r&r after a day of skiing is heavenly.

The only down side is the location which is relatively far from everything else. Hirafu town is about 15 mins via the shuttle bus, Otaru is 2 hours away while Saporro is 2.5 hours via the train. Do take note of the shuttle bus schedule and try to book the city tour early as it fills up pretty fast.

Overall, highly recommended for an unforgetable ski experience in beautiful Hokaido.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotel R, Tomoyuki Yamanobe - General Manager at Hilton Niseko Village, responded to this review, March 25, 2013
Thank you for choosing Hilton Niseko Village for your recent ski holiday and taking the time to share your experience through Tripadvisor.
I am pleased to hear you enjoyed the stay and the convenience of our Ski Valet facility and I appreciate your kind words on the resort and team members, it is much appreciated.
Your comments have been shared with all of our team members and it is an encouragement to us all.
Once again, thank you and we look forward to welcome you back to Hilton Niseko Village in the near future to experience true Hilton Hospitality.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Niseko Village

Address: 1 Higashiyama-onsen, Abuta-gun, Niseko-cho 048-1592, Hokkaido
Phone Number:
Location: Japan > Hokkaido > Abuta-gun > Niseko-cho > Niseko Onsen
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites
Hotel Style:
#5 Luxury Hotel in Niseko-cho
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hilton Niseko Village 4*
Number of rooms: 506
Reservation Options:
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Also Known As:
Hilton Niseko Village Hotel Niseko-Cho
Hilton Niseko Cho
Hilton Hotel Niseko Village

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