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Residence Inn San Jose Campbell: Traveler Reviews

3.0 of 5
2761 South Bascom Avenue, Campbell, CA 95008
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Residence Inn San Jose Campbell
Ranked #3 of 9 hotels in Campbell
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35 reviews from our community

    Trip type
Traveler rating
    16
    7
    8
    2
    2
Date Rating
North Hills
Top Contributor
119 reviews 119 reviews
14 hotel reviews
Reviews in 35 cities Reviews in 35 cities
10 helpful votes 10 helpful votes
“I'm a Repeat Customer”
4 of 5 stars Reviewed November 16, 2012 via mobile

I've stayed at their place many times in the past five years. The staff is great. The rooms are clean and the complimentary breakfast isn't bad either. Good access to San Jose and the surrounding cities.

  • Stayed November 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Robert L about Residence Inn San Jose Campbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Easy to find”
4 of 5 stars Reviewed November 6, 2012

stopped her for one night on the California Road trip. Only arrived late from Redwood City and we were up and away after breakfast. Room was big, kitchen facilities. Very clean, nice pillows.
breakfast was enough to get you going for the day.
Didnt really see anywhere else round there but it was decent value.

Room Tip: get one downstairs if you've got big cases. It was awkward getting ours up the steps.
See more room tips
  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Jude96 about Residence Inn San Jose Campbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review
November 26, 2012
@Jude 96 Thank you for taking the time to complete a review of our hotel. We find great value in hearing what our guests have to say and use feedback like yours to create positive experiences for future customers. We're glad you enjoyed your stay and look forward to serving you in the near future.

Kind regards,

Brett Myers- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California, United States
1 review
1 helpful vote 1 helpful vote
“Simply Amazing!”
5 of 5 stars Reviewed November 3, 2012

I have been living out of corporate housing & hotels for the past 5 years & I can honestly say this was by far one of the best extended stay hotels. I have stayed at 4 Residence Inn Marriot's & it's a shame that one can be so different than the others. Great rooms, awesome customer service, & excellent amenities. You can tell when someone is being scripted & professional, & when someone is being genuinely nice & friendly. This place was definitely genuine. Thanks to everyone there for making my stay a SMASH HIT! I was recently transferred to Chicago & could not fit all my belongings in my car so they were kind enough to ship them to me. Awesome experience, I can't say the same for the Residence Inn Chicago O'hare where I am currenlty staying. What a difference!

  • Stayed January 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Efrain G about Residence Inn San Jose Campbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review
November 26, 2012
@Efrain G Wow, thank you for the glowing review, I will be sure to share your kind comments at our next employee staff meeting. Thanks again for staying with us, we hope to see you back again shortly!

Thank you,

Brett Myers- General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maple Valley, Washington
Senior Contributor
36 reviews 36 reviews
32 hotel reviews
Reviews in 28 cities Reviews in 28 cities
27 helpful votes 27 helpful votes
“Exceptional Visit!”
5 of 5 stars Reviewed November 1, 2012

I have stayed at this location on several occasions. Something has changed from
really good to great! My room was impeccable. The customer service was outstanding!
The reception food and drink were excellent! Good fresh salads and a heavier choice.
a few selections on tap and a name brand wine. Nice job residence Inn Cambell

Room Tip: I like the rooms closer to the office
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask atarnove about Residence Inn San Jose Campbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review
November 26, 2012
@atarnove Thank you for your wonderful review, we truely appreciate the positive feedback. We want to welcome you back next time your travels bring you to San Jose, we look forward to serving you in the future.

Thanks again,

Brett Myers- General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Camas, Washington
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
7 helpful votes 7 helpful votes
“NICE STAFF, AWFUL BEDS”
3 of 5 stars Reviewed October 28, 2012 via mobile

I would like to give this property a good review because overall it is a pleasant place to stay -- very quiet and clean. However, the beds are horrible.
We changed to a Penthouse suite to have more room but it also had a very uncomfortable bed.
This seems like a sub-par Marriott that has seen better days. You can't beat it for customer service, though.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask flycamas about Residence Inn San Jose Campbell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RI_SanJoseCampbell, General Manager at Residence Inn San Jose Campbell, responded to this review
November 26, 2012
@flycamas Thank you for taking the time to review our hotel, your feedback is extremely important to the management team and is used to create a better experience for all of our guests. You will be happy to know we will be replacing our beds in the very near future, I would like to personally welcome you back to enjoy what was missing on your last visit! I will be sure to pass on your kind words to our staff.

Thanks again!

Brett Myers- General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about Residence Inn San Jose Campbell

Also Known As:
Residence Inn San Jose Campbell Hotel
Residence Inn San Jose Campbell Hotel Campbell
Campbell Residence Inn
Residence Inn Campbell
Address: 2761 South Bascom Avenue, Campbell, CA 95008
Phone Number:
Region: United States > California > Campbell
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 hotels in Campbell
Price Range: $$
Hotel Class:3 star (3*)
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