This restaurant has the potential to be something very special. It's on the main drag in downtown Campbell, and there's a wonderful California indoor/outdoor element to the architecture, with huge glass panels that open the restaurant up to a beautiful outdoor patio, with tables, couches, and a fire pit. I want to love it here. But I always end up feeling like the service is a little...quirky. For example, we arrived to a relatively empty patio with 4 servers milling around near the patio/bar area. We spent 15 minutes waiting for one of the servers chatting amongst themselves to take our order. Perhaps the person assigned to our table didn't happen to be available, but I'd expect one of the other servers to pick up the slack. Oddly enough, when a couple of guys sat down, they were immediately approached by a server. Maybe a coincidence, that's fine. Girls don't tip as much? We're great tippers, Opa servers, just so you know. Feel free to serve us, we eat, drink, and tip generously, especially when you are nice to us.
They don't do reservations on the patio, and they don't allow more than 13 people at their largest table near the kitchen. In general terms, it seems like they have a lot of rules that could potentially get in the way of delighting the customer. I understand, there are probably fire codes and city regulations and a bunch of other bureaucratic red tape that forces their hand when it comes to customer service, but I have to believe that there is more they might do to really make the experience fantastic.
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