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“New, clean and large” 5 of 5 stars
Review of Courtyard San Jose Campbell

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Courtyard San Jose Campbell
3.0 of 5 Hotel   |   655 Creekside Way, Campbell, CA 95008   |  
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Ranked #3 of 9 Hotels in Campbell
Charlotte, North Carolina
Senior Contributor
32 reviews 32 reviews
18 hotel reviews
Reviews in 15 cities Reviews in 15 cities
23 helpful votes 23 helpful votes
“New, clean and large”
5 of 5 stars Reviewed January 15, 2013

Really nice Courtyard. It is 7 floors and pretty new. Everything in the hotel is top notch. It is very close to everything in South Bay and 30 minutes to San Fran. Great experience all the way around and would stay here again when I'm back in the area.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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104 reviews from our community

Traveler rating
    59
    30
    10
    4
    1
See reviews for
32
12
10
43
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Top Contributor
201 reviews 201 reviews
28 hotel reviews
Reviews in 74 cities Reviews in 74 cities
89 helpful votes 89 helpful votes
3 of 5 stars Reviewed January 12, 2013

I'm not sure what to think of this hotel. Everything looked and felt brand new; completely modern lobby, new, modern room, spacious, room clean. Why, then, is the big flat screen TV on the desk and not in the armoire in front of the bed?

In our room, there was a armoire in front of the bed like most hotels. But the TV was on the desk next to it. Problem? Just not a great viewing area from the bed. If there are two people in bed, the person closest to the TV has to turn their head to see the TV. The person farthest away can hardly see the TV without really turning because the armoire blocks it.

The TV is good sized and is sitting on the desk - which means.... you have a nice big desk but you can't utilize it because the TV covers half of it. Want to spread out? Forget it. Plenty of room for a laptop but not enough if you need to spread out paperwork.

All this $$ spent making this place look up-to-date and modern and the designers come up with this???

I don't get it. Would I go back here? It depends. For myself, when I'm in this area, I do not spend much time in the room. But if I were by myself on a business trip and wanted to relax in the room, perhaps do some work and catch a movie on TV? No, I'd pick somewhere else to stay, perhaps the Campbell Town Place Suites, which has a big room, a nice TV and a nicer desk area, plus it's next to a walking trail.

I can't figure out why they designed the room this way when this hotel is clearly trying to cater to the business traveler, since it's in a business park right off the freeway.

Maybe some of the rooms aren't set up this way? If you are considering this place for a business trip, you may want to ask about this if desk space and relaxing in bed watching TV are important after a hard day's work.

Room Tip: As for a room that has the TV in the armoire, not outside of it on the desk.
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Los Angeles, California
Top Contributor
56 reviews 56 reviews
52 hotel reviews
Reviews in 29 cities Reviews in 29 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed November 18, 2012

The service at this property is above and beyond. Although a courtyard property, it has the service standards of a JW or full service Marriott. Staff is extremely professional and friendly-actually pay attention to requests. Super clean hotel, modern furnishings, great a/c, comfortable room, free parking, nice lobby, all around EXCELLENT Property. Well worth the nightly rate. You will NOT find a better option in the area.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Top Contributor
183 reviews 183 reviews
105 hotel reviews
Reviews in 89 cities Reviews in 89 cities
201 helpful votes 201 helpful votes
3 of 5 stars Reviewed November 12, 2012

Friendly efficient reception, room OK, and sleep quality fine, but could not get the damned aircon balanced properly - either too cold or too hot - how hard is this!!
Good parking and WiFi - excellent breakfasts; dinner/evening menu is over-priced junk - don't bother eating here at night; find an alternative or bring your own food in.
And what is this nonsense about providing a mini-bar but not stocking it? How irritating is that.
No room safes either - I would have thought that a secure in-room storage place would be simple and easy to provide - apparently not.
Housekeeping standard excellent in my opinion.
Beware room location - there is a freeway one side and the URT is also right alongside.
Would I stay again? Only after eliminating other options.

Room Tip: See above - beware freeway and urban railway nearby
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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michaelm13, General Manager at Courtyard San Jose Campbell, responded to this review, November 28, 2012
Thank you for taking the time to review your stay with us and I am sorry to here some of your frustrations. We do take pride in keeping our hotel clean and like new condition at all times. Our goal is to have all mechanical issues in working order prior to arrival such as HVAC units, I am sorry we fell short. In-room refrigerators are for guest use market item storage, we do provide complimentary safety deposit boxes located at the front desk. We are located along HWY 17 and VTA station for easy access but we are well built for sound protection.

I Thank you for your business and hope you give us another try,

Michael McClintock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kapolei, Hawaii
Top Contributor
84 reviews 84 reviews
84 hotel reviews
Reviews in 70 cities Reviews in 70 cities
50 helpful votes 50 helpful votes
3 of 5 stars Reviewed October 26, 2012

It is average for a Courtyard Marriott. The location is good in that it's close to major companies, like Ebay and shopping plazas/centers. You're also a skip and hop away from access to the freeway/highways. The hotel itself is in the city of Campbell, but a stone's throw away to San Jose next door. There's plenty of eateries/restaurants within the vicinity. The hotel has its own Bistro/Bar which provides breakfast, lunch and a light dinner menu. The food is fairly good and the staff is always pleasant. Complimentary coffee is available in the lobby. There is ample parking on the premise. Like any other Courtyard, you have the pool, fitness center, Wi-Fi and internet.

The staff were all helpful and cordial. The establishment itself wasn't too impressive. The design was updated and simple. It had more of a contemporary line. The rooms were OK. As for the cleanliness, it was mediocre. Some things should have been given more attention to, but overall, not bad. Certain furnishings could be dusted and/or vacuumed. The pillows seemed quite flat from being too worn down.

It's definitely ideal if you want to be close to the main highways, food, shopping and companies. For Honors Members, complimentary breakfast is not provided. Internet access is available though..

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Watsonville, California
1 review
5 of 5 stars Reviewed October 26, 2012

This Courtyard Hotel was the headquarters for our son's wedding guests although the wedding and reception were held at a different facility. We worked with the group and catering staff to ensure the 100 guests traveling in to town would be well taken care of. Everything, simply everything, was delivered to all of us as promised. No one left with anything but a smile on their face at the conclusion of the weekend. The hotel was spotless and maintained that way on a day to day basis. Even the custodial and maintenance staff would engage us in polite conversation. The front desk staff bent over backwards to provide any of our guests with top notch service. This hotel is run by excellent staff and I would highly recommend it to anyone.

Room Tip: The queen suites are excellent!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 22, 2012

This is by far the best Hotel in Campbell. I would not stay anywhere else. Great service, clean rooms, less then 5 minutes from my job. Stayed at the Pruneyard, it was good, but not near as good as this place. Booked it out 4 months ahead, as this place fills up. As well it should!

Room Tip: Higher Floors seem a little more quiet, but not noisy anyway.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard San Jose Campbell

Address: 655 Creekside Way, Campbell, CA 95008
Location: United States > California > Campbell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 9 Hotels in Campbell
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard San Jose Campbell 3*
Number of rooms: 160
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Also Known As:
Courtyard San Jose Campbell Hotel Campbell

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