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“Outstanding experience-Excellent hotel!” 5 of 5 stars
Review of Courtyard San Jose Campbell

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Courtyard San Jose Campbell
3.0 of 5 Hotel   |   655 Creekside Way, Campbell, CA 95008   |  
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Free Parking
Ranked #2 of 9 Hotels in Campbell
Los Angeles, California
Top Contributor
52 reviews 52 reviews
48 hotel reviews
Reviews in 28 cities Reviews in 28 cities
45 helpful votes 45 helpful votes
“Outstanding experience-Excellent hotel!”
5 of 5 stars Reviewed November 18, 2012

The service at this property is above and beyond. Although a courtyard property, it has the service standards of a JW or full service Marriott. Staff is extremely professional and friendly-actually pay attention to requests. Super clean hotel, modern furnishings, great a/c, comfortable room, free parking, nice lobby, all around EXCELLENT Property. Well worth the nightly rate. You will NOT find a better option in the area.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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98 reviews from our community

Traveler rating
    57
    28
    8
    4
    1
See reviews for
30
13
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41
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
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English first
Yorkshire
Top Contributor
179 reviews 179 reviews
103 hotel reviews
Reviews in 88 cities Reviews in 88 cities
197 helpful votes 197 helpful votes
3 of 5 stars Reviewed November 12, 2012

Friendly efficient reception, room OK, and sleep quality fine, but could not get the damned aircon balanced properly - either too cold or too hot - how hard is this!!
Good parking and WiFi - excellent breakfasts; dinner/evening menu is over-priced junk - don't bother eating here at night; find an alternative or bring your own food in.
And what is this nonsense about providing a mini-bar but not stocking it? How irritating is that.
No room safes either - I would have thought that a secure in-room storage place would be simple and easy to provide - apparently not.
Housekeeping standard excellent in my opinion.
Beware room location - there is a freeway one side and the URT is also right alongside.
Would I stay again? Only after eliminating other options.

Room Tip: See above - beware freeway and urban railway nearby
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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michaelm13, General Manager at Courtyard San Jose Campbell, responded to this review, November 28, 2012
Thank you for taking the time to review your stay with us and I am sorry to here some of your frustrations. We do take pride in keeping our hotel clean and like new condition at all times. Our goal is to have all mechanical issues in working order prior to arrival such as HVAC units, I am sorry we fell short. In-room refrigerators are for guest use market item storage, we do provide complimentary safety deposit boxes located at the front desk. We are located along HWY 17 and VTA station for easy access but we are well built for sound protection.

I Thank you for your business and hope you give us another try,

Michael McClintock
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kapolei, Hawaii
Top Contributor
84 reviews 84 reviews
84 hotel reviews
Reviews in 70 cities Reviews in 70 cities
49 helpful votes 49 helpful votes
3 of 5 stars Reviewed October 26, 2012

It is average for a Courtyard Marriott. The location is good in that it's close to major companies, like Ebay and shopping plazas/centers. You're also a skip and hop away from access to the freeway/highways. The hotel itself is in the city of Campbell, but a stone's throw away to San Jose next door. There's plenty of eateries/restaurants within the vicinity. The hotel has its own Bistro/Bar which provides breakfast, lunch and a light dinner menu. The food is fairly good and the staff is always pleasant. Complimentary coffee is available in the lobby. There is ample parking on the premise. Like any other Courtyard, you have the pool, fitness center, Wi-Fi and internet.

The staff were all helpful and cordial. The establishment itself wasn't too impressive. The design was updated and simple. It had more of a contemporary line. The rooms were OK. As for the cleanliness, it was mediocre. Some things should have been given more attention to, but overall, not bad. Certain furnishings could be dusted and/or vacuumed. The pillows seemed quite flat from being too worn down.

It's definitely ideal if you want to be close to the main highways, food, shopping and companies. For Honors Members, complimentary breakfast is not provided. Internet access is available though..

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Watsonville, California
1 review
5 of 5 stars Reviewed October 26, 2012

This Courtyard Hotel was the headquarters for our son's wedding guests although the wedding and reception were held at a different facility. We worked with the group and catering staff to ensure the 100 guests traveling in to town would be well taken care of. Everything, simply everything, was delivered to all of us as promised. No one left with anything but a smile on their face at the conclusion of the weekend. The hotel was spotless and maintained that way on a day to day basis. Even the custodial and maintenance staff would engage us in polite conversation. The front desk staff bent over backwards to provide any of our guests with top notch service. This hotel is run by excellent staff and I would highly recommend it to anyone.

Room Tip: The queen suites are excellent!
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  • Stayed October 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Diego
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed October 22, 2012

This is by far the best Hotel in Campbell. I would not stay anywhere else. Great service, clean rooms, less then 5 minutes from my job. Stayed at the Pruneyard, it was good, but not near as good as this place. Booked it out 4 months ahead, as this place fills up. As well it should!

Room Tip: Higher Floors seem a little more quiet, but not noisy anyway.
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Top Contributor
63 reviews 63 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed August 2, 2012

I was driving from Yosemite to San Francisco with my family. We had no hotel reservation for this "gap day" in our trip. We could not find a hotel with available rooms in Santa Cruz. Driving toward San Jose, we encountered this courtyard. A lovely clerk, Terry, found us a room at around midnight. the hotel is clean and comfortable. Great overnight stay!

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bay Area, Northern California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed July 25, 2012

We've stayed at this hotel twice & just love it. Nice pool, easy parking, close to the Pruneyard, and staffed by friendly folks. We will definitely go back next year. Rooms are new and are great for lounging. Our 3 year-old likes the in-room couch and swimming in a cool, shallow pool.

  • Stayed July 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard San Jose Campbell

Address: 655 Creekside Way, Campbell, CA 95008
Location: United States > California > Campbell
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 9 Hotels in Campbell
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard San Jose Campbell 3*
Number of rooms: 160
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Also Known As:
Courtyard San Jose Campbell Hotel Campbell

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