My wife had fractured her foot just before our Costa Rican trip and we feared that our day at Adventure Tours would be a washout. A quick phone call in advance and the crew put together a modified day to accommodate her air-cast. Upon arrival we were met by Juan who happily greeted us and explained the days activities, his sense of humour set the pace for what would be an awesome day. After some show & tell with the on site paramedic who checked out my wife's boot, it was off to the zip lines. Elmer, Carlos & Jordi were fantastic ensuring that the missus thoroughly enjoyed every zip line, she was able to do everything but hang up side down and the free rappel. A horse back ride to the waterfalls followed, and then it was time for a wonderful buffet lunch. We had to opt out of tubing and the second zip line, but a tour of the snake exhibits with Allan was substituted in. While snakes wouldn't normally be high on my list of things to do, Allan was absolutely incredible! He is knowledgable, passionate, and dedicated to these reptiles so much so that despite being bitten by a poisonous snake a few days earlier, he laughingly told us of the experience and felt that now he achieved valuable insight by being bitten!
I should also mention that the hacienda is gorgeous, other staff are plentiful and helpful, and that Hacienda Guachipelin is a first rate company that is worth every penny of your vacation dollar...highly recommmended.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 12, 2013
Thank you very much for taking the time in writing this special review.So glad to hear that you could enjoy the activites even with the cast, for us costumer service is very important, and with this review everybody can tell we can go the extra mile. I will personally tell our guides your nice comments regarding them.
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We feel happy that you enjoyed our serpentarium, defenetely Allan is passionate for snakes.
Thank you for the nice comments regardiing the food.
Thank you very much for all the nice comments about the Hacienda, please come and visit us again soon, we will be wating.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.