Read this entire entry if you are considering staying here!
Before booking, I checked reviews on-line......most were passable but several were scathing. I wondered about these but booked rooms anyway for the convenience to our destination. Big mistake. When we booked, they were training a new reception clerk. We asked for 2 rooms, assumed we had 2 rooms and got a confirmation #. All set - right? Wrong! When we arrived, we were told we only had one room. They acted like it was our fault - the manager kept saying –“you have to have 2 confirmation #'s for 2 rooms.” There was no reasoning with him. He was very confrontational. I was actually frightened because his temper kept escalating. Since it was a holiday and we had come a long way, we were feeling pretty helpless. The first night they had a vacancy - so we got 2 rooms. (One for my husband and myself and one for my sister.) But the second night our only option was to stay in their "conference room they don't normally rent out". They did offer us a discount on the room rate. They should have let us stay for free! It was a big hollow storage room with extra furniture stacked. It had faded, stained carpet, outdated decor and a cracked window. The Murphy beds were literally right on the floor. The hair dryer and TV remote didn't work. Especially disturbing – the deadbolt didn’t work. It was in a dark, back corner next to the noisy freeway (Hwy 50). I've stayed in some pretty sketchy places in Eastern Europe but they looked like the Hilton compared to this. At checkout when we complained, the manager said he could have rented that room five times over since it was a holiday and that we needed to pay full price. He was right in our face like a dog with a bone and wouldn’t budge an inch. This man does not have the people skills to be in a management position in a service profession. I left feeling like I was back in middle school getting picked on by the classroom bully. I’m still feeling angry and wronged. We will NEVER stay there again. Quality Inn needs to rethink their association with this poorly managed and rundown motel.
Post Script - To the manager's credit, we weren't sleeping in our car the 2nd night and when our visa bill arrived in the mail, we did get a discount on the second night. However, we were charged more for the rooms than the price quoted when we booked (unless El Dorado County has a 25% tourism tax).
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Choice Hotels, Booking.com, Travelocity, Orbitz, Priceline, Odigeo and Agoda so you can book your Quality Inn & Suites reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Quality Hotel Cameron Park
- Quality Inn And Suites
- Cameron Park Best Western