My family and I were in Napa on Thanksgiving and stopped at Kitani. There were NO other customers when we entered. When I looked at the menu, I felt that his prices were high (for a sushi joint and when the food came, the sushi rolls were small). When the lady boss came to take our orders, she kept trying/pushing to sell the higher priced items on the menu. We did not succumb and ordered only what we wanted. When the sushi rolls came, they were small (relative to what I am usually served in San Francisco) and they gave very few ginger slices. When I asked for more, she said she will have to charge. I said go ahead, even though this would be a first for me (and I have to been to many sushi joints around the world).
So given that we weren't too thrilled with the prices and service that we got, and that the owners themselve were the ones preparing and serving the food (they had/have no staff), I decided to just leave the change as tips. (The total bill came to $56+ inclusive of taxes, so we paid $60)
When the male owner saw the tips, he shouted loudly about how Asians can't tip. When I heard that, I had half a mind to ask the money back from him. I mean come on, he already made 200% returns off the food (restaurants' food costs are usually 30%-40% of prices) + he already saved on labour and the service sucked. What more did he want?? But it was Thanksgiving after all, plus I had women folk with me. It wouldn't have been wise to get into a quarrel with a knife wielding cook.
That little episode ruined half our afternoon. While my parents were prepared to let it go, I decided that I can't allow this to happen to other people too. He was rude, ungrateful, and just plain un-nice. Don't think people should pay to receive such a horrible experience.
Thanks for reading.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.