We booked a stay at the Solage within a few weeks after it opened. We've stayed in Napa/Sonoma in the past, and have high expectations. We love hotels with a contemporary feel, and, looking at the Solage website and talking with the staff, we thought it would be great.
Shortly before the trip, a staff member contacted us, and talked up the grounds -- explaining how wonderful they were, and how we wouldn't ever leave the property once we got there. The hotel's photos seemed to show a nicely-landscaped lux property.
When we arrived, however, the property looked like a sad army barracks in the dust bowl. Almost none of the landscaping was in, construction was on-going, and it seemed like a full third of the rooms faced the parking lots.
That said, the room was nicely decorated, but the rooms' windows and outdoor patios really are on top of one another - all facing each other across a square. No privacy at all. Because of that, the outdoor patio really isn't useful, and the rooms themselves are fairly small.
We decided to leave. You can find much much nicer places to stay in Napa or Sonoma even at $450 per night. The initial clerk at the reception was fairly snotty about it -- and for this I nearly took his head off.
The manager was very nice about refunding the room rate. I do think the property has the potential to be nice if they put in some bushes or something to give the rooms some privacy.
What really ticked me off, however, was the way the staff had essentially flat-out lied about the state of the grounds before our arrival. If we hadn't been able to get a last-minute reservation ourselves somewhere else, I would honestly have contemplated a small claims suit for deception.
Good luck to Solage -- and I hope they fire the guy who raved to us about the grounds over the phone.
- Official Description (provided by the hotel):
- Solage Calistoga brings a comfortable, enlightened experience to Napa Valley with luxury accommodations and an award winning spa and restaurant. • 89 recently upgrade guest rooms and suites• Michelin-starred resort restaurant, Solbar• 20,000 square foot award winning Spa Solage• 130-foot landmark adult pool and hot tub, family pool and three geothermal mineral pools• Over 15,000 square feet of flexible indoor/outdoor function space ideal for weddings and meetings. • State-of-the-art gym with Yoga/Movement studio offering a variety of complimentary fitness classes ... more less
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- Also Known As:
- Solage Calistoga Hotel Calistoga
- Solage Hotel Calistoga
- Calistoga Solage Hotel