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“Luxe Prices, Cheap Attitude” 1 of 5 stars
Review of Hideaway Cottages

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Hideaway Cottages
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1412 Fairway, Calistoga, CA 94515   |  
Hotel amenities
Ranked #14 of 15 Hotels in Calistoga
Portola Valley, California
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
“Luxe Prices, Cheap Attitude”
1 of 5 stars Reviewed July 4, 2011

They charge high prices but have a stingy attitude. Where is the heated pool? Where are the feather pillows? Where are the soft towels. Decor and Landscaping are in the Blah category. Bathroom was grotty. The Breakfast tote tasted good but was delivered in a Trader Joe's grocery bag...really? They were practically empty and would not let our friends check in early. They change the password to wi-fi daily, what a pain. They make you initial check out time and room rate...really, we're not buying the place. The have lots of notes of what they won't do. Office was frequently empty. They won't answer their phone. I think they need a course in how to run a luxury property, they are running it like its a $50.00 a night motel.

  • Stayed July 2011, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
markwilkinson, Owner at Hideaway Cottages, responded to this review, July 5, 2011
Naturally, we are sorry to see such a review! The many previous great reviews are more indicative of a regular guest reaction to the Hideaway. We have two pools, one is a swimming pool kept at 80 F and the other one is a hot tub kept at 102F. All of our linens are fresh and hypo-allergenic. As a smaller property (15 cottages), we find that hypoallergenic suits the needs of our guests the best. Unfortunately, we are not sure what a "grotty" kitchen is. Our website shows the kitchens, which are 40's era tiled and equipped with fresh coffee beans and grinder.

I appreciate the kind comments about the quality of our breakfast "tote". Indeed, over the holiday weekend, we ran out of "tote bags" and had to use Trader Joe's bags. Most guests, and yes, we were full over the weekend, laughed off our apologies for the different bag and enjoyed their breakfast.

This guest requested a 9:30AM check-in and indeed was asked to check back with us after 1:00PM, which is still an early check-in! Common practise in many, many hotels is to have a guest initial off on a rate and check-out time to avoid confusion at check-out.

We do NOT change the wi-fi password daily . It does change weekly and is available to our guests at no charge.

Our rates are very reasonable for the quality and comforts we provide in Napa Valley. A nightly rate of $270.00 plus tax is very user friendly in this valley, especially over the 4th of July.

We appreciate the high marks on sleep quality and cleanliness!

Thank you for the feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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58 reviews from our community

Traveler rating
    37
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    5
    1
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • English first
  • Any
English first
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 22, 2010

My husband and I travel to the Napa Valley often for rest, leisure and recreation. We have family in the Bay area and when we visit we like to occationally take advantage of a fun day of wine tasting or a spa day in the area. We found the pretiest little place, tucked back from the main road, with Wilkinson's Spa right there with a friendly, welcoming staff and quaint rooms w/ kitchenettes so we can go out or stay in as we like.
I love the quiet, relaxed atmosphere and the muffin basket in the morning!

  • Stayed October 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Cruz, CA
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed October 8, 2010

We have stayed at the Hideaway many times, and it remains our favorite
get-away accommodation in Calistoga, which is less-crowded and more spa-friendly than the other towns of Napa Valley. Our cozy cottage had a full
kitchen and was steps away from a lovely, shaded lawn area with mineral pool and separate whirlpool. Even though the temperature was around 100 degrees Calistoga, our air-conditoned room was comfortable. Friendly staff, and a nice
breakfast box that can be picked up in the office each morning. Walk to town.
Grocery store 1 block away. Good restaurants nearby.

Stayed September 2010, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Clemente, Ca
1 review
5 of 5 stars Reviewed October 6, 2010

We stayed the weekend with 3 other couples and we each had our own cottage. They were perfect for our stay. We went wine tasting all day and came back to the Hideaway. Each couple went to their cottage and cooked/prepared hors devours and snacks and we all met out under the trees for an unbeatable evening. We finished up together in the spa before retiring to Paris, Rome, Vienna & Berlin (The cottages are all named for great destinations).
We could not have picked a better place to stay with the fun group we traveled with. Can't wait to go back and visit again!

  • Stayed September 2010, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Clemente, California
1 review
5 of 5 stars Reviewed October 3, 2010

We came to Napa Valley with a group of friends to eat, relax and wine taste and received more than we could ask for at the Hideaway. The management accommodated our group during crush weekend with a row of cottages, a wonderful breakfast and picnic space for our Saturday group dinner. We will definitely be back again!

  • Stayed September 2010
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2ccunningham@cox.net
Senior Contributor
22 reviews 22 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed August 24, 2009

Really enjoyed this property! It is just off the main street in Calistoga, so it was very quiet and private--there are no children allowed. The grounds are green and quaint with a mineral pool and jacuzzi. The cottage we stayed in (Erevan) had a bedroom, bathroom, kitchenette and a TV room. It was small, but more than adequate for my husband and me. The decor is 50's-ish but it was clean, hip, and cozy. The bed was comfortable, the linens very nice, and the bathroom was adequate. We really appreciated the breakfast provided: oatmeal with dried fruit and nuts, pastry, fresh fruit, and juices. The kitchenette was stocked with dishes and cutlery as well as a tea kettle and coffee, tea, and hot cocoa. It was also a great central location for dining right in Calistoga (the Calistoga Inn restaurant was fabulous) and wine tasting in Sonoma and Napa.

  • Stayed August 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sacramento, CA
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
44 helpful votes 44 helpful votes
5 of 5 stars Reviewed July 5, 2009

I love staying here! Its rather quaint and old fashioned, but always clean and roomy. For the price, you get a nice homey cottage with full kitchen and separate small living room. They added a "Breakfast Tote" in the last year which you pick up from the office in the morning. That consists of several fresh pastries, fruit, juice and jelly. You can already make tea or coffee in your kitchen. They also have a nice spring fed pool and spa to relax in. Further, they are in easy walking distance from Calistoga's charming downtown. Compared to other nearby lodging, I think this is a very good value.

  • Stayed March 2009
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hideaway Cottages

Address: 1412 Fairway, Calistoga, CA 94515
Location: United States > California > Napa Valley > Calistoga
Amenities:
Free Parking Spa Swimming Pool
Hotel Style:
#5 Top resorts Hotel in Calistoga
#9 Spa Hotel in Calistoga
Price Range (Based on Average Rates): $$
Number of rooms: 8
Also Known As:
Hideaway Cottages Hotel Calistoga
Hideaway Hotel Calistoga
Hideaway Resort Calistoga

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