My hubby & I booked a room for valentines weekend, thinking we would have a relaxing weekend getaway. Not so much. We arrived at 9:30pm on Friday, only to find our keys were not in the late arrival box. By the time we found someone who could help, it took them an hour of research to tell us our reservation must have gotten "lost in the system." I had the confirmation letter from booking.com but they were unwilling to admit fault. Every hotel in the area was full. We didn't know what we were going to do. After working all day, dropping the kids off at grandmas & driving 3 hours, needless to say we were tired. Luckily, they "let us" stay in one of their cancelled rooms at no charge for the night, (by this time it was 11:30pm) but they were full for Saturday & offered no other form of compensation. I've stayed at the Roman Spa many times in the past, but after the way we were treated, I will never go back. If customer service is something you value in a hotel, stay away from this place...
- Official Description (provided by the hotel):
- Immerse yourself in 3,000 years of Roman heritage while soaking in our thermal waters. Enjoy nourishing spa treatments, mud baths, and massage at our on-site spa. Settle into a charming guestroom, relax amidst our flowering gardens and allow our friendly staff to help you create Calistoga memories. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline and Odigeo so you can book your Roman Spa Hot Springs Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Roman Spa Hot Springs Hotel Calistoga
- Roman Hotel Hot Springs
- Roman Resort Hot Springs