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“Smokers, come one and all. Maybe.” 3 of 5 stars
Review of Indian Springs Resort and Spa

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Indian Springs Resort and Spa
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1712 Lincoln Ave., Calistoga, CA 94515   |  
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Ranked #8 of 15 Hotels in Calistoga
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Smokers, come one and all. Maybe.”
3 of 5 stars Reviewed August 18, 2013

I will begin by saying I really like this place. It is old-school, and I hope they keep it this way, but they need to put effort into training staff who are nice, but misinformed about many of the hotel policies and gives the place a feeling like no one knows what 's going on. Solage is mentioned in several reviews in contrast a few times, and it is entirely different, so hard to compare. This was my family's first stay with our young daughter.
It feels a bit like there is no one at the helm, and there are a few reasons for this:
The problems from #1 merely annoying, to #2 which was significant enough to make me not want to return:

1. All of the staff seem to have a different idea of what the hotel policies are. Can you have one guest join you at the pool, or is there a guest charge? On the website, it says one guest may join. On the information sheet the check-in agent gives you, it says there is a charge for that one person, but it's not stated elsewhere. I will say that one staff member allowed us 3 passes since they were not busy. That's a common-sense approach to rules that I wish more establishments would take note of.

2. Booking. Indian Springs is a popular place to stay. When you try to book, one can only put in exact dates to see if there is anything available. I easily spent 45 minutes inputting various dates to see if I could find anything since our travel dates were flexible. Considering the small size of the resort, they should switch to a calendar-style of booking so that you can see at-a-glance what combination of days is available, or at-a-glance what stretches of time are booked so that you don't waste time checking every combination of days that might work. Of course one could call, and I did, and that, too took forever. Even large NYC hotels use the calendar method of booking.

3. Most importantly, and the reason for the title of my review, is that none of the staff seem to be able to agree what the property-wide policy is for smoking. We had cottage 11, and in cottage 10, which is attached with only a lattice screen between the porches of the two, there was a man who constantly was smoking a cigar. Considering the heat, we left our doors and windows open for a draft and our cottage ended up smelling of cigar. I asked the front desk what the policy was for smokers, and was told it was a smoke-free resort, and there was one area that people could smoke in away from the accommodations and that they would immediately talk to the guy in 10. Great. Next day, the guy was smoking away again. With us on our "porch", we were 2 feet away from him. I called the front desk and was told that the previous person I spoke with was wrong, and that smoking IS permitted on porches. No one called to tell me this change; thank god I didn't say something directly to the man. I was told the laws were different in Calistoga from the Bay Area, and that you can smoke anywhere. On check-out, Rosa asked if everything with our stay was good. I said Yes, except for their backwards policy on smoking. Rosa said "Oh, we have a resort-wide no-smoking policy - 30-40 feet from any hotel room or cottage". I'm not sure what 30-40 meant, is it one or the other?
The nightly cigar smoke was so frankly disgusting, and the lack of any kind of pro-active leadership lacking really turned me off. I want like this place!
To sum, it's run a bit like a family campground, with a lot of rules, some great (like the quiet-time mentioned on the information), some not so great at all (#3, smoking policy). The pool, it's raison d'être, is great, and is the main reason to go, especially since they now don't allow anyone but hotel guests to use it.
I really hope management fixes some of these problems. The place deserves it.

Room Tip: If you have a choice and it fits your budget, choose one of the cottages. Know that you will share a...
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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373 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
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English first
CA
Top Contributor
92 reviews 92 reviews
32 hotel reviews
Reviews in 43 cities Reviews in 43 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 16, 2013

Whether a family vacation or a girls getaway, Indian Springs Resort is a great place. The hot springs pool is like no other- a raised, walled in, olympic sized pool with a beautiful setting. It is so relaxing to float on a raft or on a couple of noodles in the pool which ranges between 98-102 degrees F (approx.) The pool is hotter in the colder weather months. The cottages are comfortable and have kitchenettes (grocery store is across the street. It is fun to play shuffleboard, bocce ball and chess out in front of the cottages.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 25, 2013 via mobile

We spent a whole day at the spa and pool. We did not spend a night but we will in the future! We had major regrets because we did not stay the night! It was lovely! This was our grand daughter's first experience at a spa! She is two months old and was so relaxed all day! My son and I had massages and this was a perfect esperience! The pool felt amazing especially because I have soriatic arthritis and I am always sore! Even my sinuses felt better right after the massage! The showers and service were superb! The grounds were beautiful and peaceful!

  • Stayed July 2013
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian R, General Manager at Indian Springs Resort and Spa, responded to this review, August 7, 2013
Dear Costapapson,

Thank you so much for taking the time to write about your experience at the resort. We are thrilled that you and your family had a wonderful day at our spa.

Regards

Brian
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southlake, Texas
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 12, 2013

My husband and I chose this hotel specifically to have their mud bath treatments. When we pulled in, it was a confusing hodge-podge of buildings, a bit spread apart. Not as charming as it looked on the website. We had an upstairs lodge room. It's really a renovated motel. The room was small, clean, and done in tasteful colors. The room had one small chair to sit in. On the small patio outside, there were a couple of small chairs and a small table. Nowhere to prop your feet or get comfortable. Your semi-private patio is separated from your neighbors by a small curtain panel. That's it. There is no privacy for conversations, yours or theirs. People can walk past you, which they did, as the curtain panel only goes out about 4 of the 10 feet depth of the patio. It would have been nice to have had the option to at least close your section off with a longer curtain. The room has a large picture window that looks out onto the patio. It's about three feet from the bed. You feel like you're in a fish bowl without the patio being private. My husband and I enjoyed the mud baths and massage. You are separated, male and female. We were the only patrons in the mud bath area during our baths, which was nice. FYI, they have room for five or six people to be taking a bath at the same time out in a large open area. In the morning, they serve only coffee and tea which you have to go fetch. Check out time is at 11am. If you check out past that, you are told you will incur a $200 charge. They have a lot of rules... They didn't go out of their way to give great customer service or added amenities like breakfast, mini-frig, coffee pot. Comparing Indian Springs to places we stayed in Napa, St. Helena, and Tiburon during this trip, they were priced far too high for what you got.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brian R, General Manager at Indian Springs Resort and Spa, responded to this review, August 7, 2013
Dear PenelopesTripDiary,

I did want to thank you for taking the time to share your recent experience at the resort. I am sorry to read that you felt your experience was different than our website suggested. I can absolutely guarantee you that we try to always be honest and truthful in all of our marketing materials. We are proud of who we are and we definitely do not try to hide it.

We are always willing to listen to our guest feedback and make changes where we can. I did want to make a couple of corrections to your commentary. We do have mini-fridges in our lodge rooms (this was a new addition this year after hearing the feedback from our guests). Also we do not have 5 guests in a mudbath at one time, we rotate the tubs so that we have time to sterilize between guests.

We pride ourselves in having excellent customer service and I will definitely follow up with all of our staff and management team to ensure that this is our focus. I do believe that most people will find that our pricing is similar to other properties in the Napa area.

Thank you again for your feedback. We truly care about our guest experience and will continue to strive to ensure every guest has a wonderful memorable experience at the resort.
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san francisco
Senior Contributor
22 reviews 22 reviews
13 hotel reviews
Reviews in 10 cities Reviews in 10 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 8, 2013 via mobile

We love love love this place so much !! Front desk (Drina) warm and genuinely nice. Mineral pool is heaven on earth. You simply cannot be stressed here. Meant to stay one night and ended up spending two. Thank you Indian Springs for the gorgeous atmosphere and lovely room. See you soon!

Stayed July 2013, traveled as a couple
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Portland, Oregon
Top Contributor
74 reviews 74 reviews
59 hotel reviews
Reviews in 53 cities Reviews in 53 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed July 7, 2013

My husband booked us at Indian Springs for a spa day. Not knowing what to expect or what exactly he had booked made this a bit of an adventure. You are handed robes, told to change and put your belongings in a locker. You're then escorted to showers and asked to shower down (guess it's time to get publically naked), you are then walked to a giant concrete tub filled with mud. You slide yourself in and then a very nice girl covers up all your bits and pieces with giant handfuls of steaming hot mud. You're in there for about 15 min, then helped out, asked to shower the mud off and then into a tub filled with mineral water for a soak. After another 15 min or so, you're then off to the 3rd circle of hell (the steam room). I made it a grand total of about 90 seconds before fleeing the torture. If you like hella hot steam rooms, then this is the place for you! I'm not sure how long you are supposed to stay in there, but I couldn't do it and had to leave. I was then walked down to a quiet room, told to lie down and they gave me a cold washcloth over my eyes along with cucumber slices. After 10 min, I was retrieved and walked to another area for my hour long massage. Bliss, pure bliss. Molly is a miracle worker and she may now be on my Christmas card distribution list. I digress.... All in all it was a good day at the spa and I would estimate that about 5 people had the unfortunate pleasure of seeing me naked. So, if nakidity is good with you, then I highly recommend the full treatment (except the 3rd circle of hell).

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coto de Caza, California
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed June 27, 2013

My husband and I were able to reserve Cottage 6, a one bedroom with bathroom, living room, and a kitchen without a stove, but a big fridge, a sink, and a microwave - plus dining table for 4. Recently restored, it felt like a resort from old Hollywood days, only better. Bed - really comfy. FLat screen TV, but we did not turn it on. Fantastic, Olympic sized pool heated and fed with water from a geyser that would shoot 60 feet high all day if they did not cap it off. Refurbished dressing rooms were comfortable and cute with red and white striped curtains on their dressing rooms. Hotel residents can use the pool from dawn until midnight - day spa users get from 10-6. There are several new fireplace pavillions with super, deep and comfy furniture to relax on. There are hammocks all over the grounds - one is right for you! They also have a number of giant games - like chess and checkers, bocci ball, shuffle-board, and more. There was a volleyball net behind our cottage, in addition to a hammock and two chaise lounges. There was also a beautiful bar-b-q area, two bar-b-ques and a large dining table and chairs. We cooked our own dinner out there. Service was first class. Everybody tried their best to help us out and accommodate us when we wanted to stay an additional night in a cottage. There is a new lodge there with 25 or so rooms - we heard it is smallish, but we did not actually look at the rooms so you will have to check other reviews. The spa was fun - I had a mud bath, which felt like heaven, and then the best massage of my life! I wish I could have bottled that! There is a special area called Buddha's Pond with relaxation areas, and even a floor with radiant heating and a large fireplace. PLUS, you can snoop over by the geysers and get some interesting glimpses, but still stay safely away from being burned by the boiling water. I gave this spot 4 stars since they did not have a restaurant, but it was GREAT in every other respect. Lots of interesting restaurants, great food, interesting shops, and beautiful scenery to drive through. You are in the Napa Valley, and visiting the wineries and tastings are a big attraction for some folks. For me it was all about the pool and swimming in that awesome mineral water. Oh yeah, and connecting with my husband. It's a great connecting spot. Romantic, comfy, fun, and that pool!

Room Tip: Cottage 6 has a handicaped accessible shower.
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Indian Springs Resort and Spa

Address: 1712 Lincoln Ave., Calistoga, CA 94515
Phone Number:
Location: United States > California > Napa Valley > Calistoga
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Spa Suites Swimming Pool
Hotel Style:
#6 Romantic Hotel in Calistoga
#7 Spa Hotel in Calistoga
#10 Family Hotel in Calistoga
Price Range (Based on Average Rates): $$
Number of rooms: 41
Official Description (provided by the hotel):
Historic Indian Springs Resort and Spa sits on 16 landscaped acres in the town of Calistoga. Our accommodations include lodge rooms, 1 and 2 bedroom cottages , 3 bedroom Merchant House and a two bedroom Hill House overlooking the valley. The highlight of our property is our historic 1914 Olympic sized mineral pool kept toasty year-round from our 4 geysers. Our award winning spa offers classic mudbaths, massage and facial treatments. Come take the Waters! ... more   less 
Also Known As:
Indian Springs Spa And Resort Calistoga
Indian Springs Hotel Calistoga
Indian Springs Spa Calistoga

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