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“Great getaway” 4 of 5 stars
Review of Mount View Hotel & Spa

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Mount View Hotel & Spa
3.5 of 5 Hotel   |   1457 Lincoln Ave., Calistoga, CA 94515   |  
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Ranked #9 of 15 Hotels in Calistoga
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235 reviews from our community

Traveler rating
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    32
    16
    3
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
San Francisco, California
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed May 9, 2014

I live in Calistoga and have frequented most of the spas in town. The spa at the Mount View is among the best and Joy is the best masseuse I have had. She gives a fantastic sports massage that leaves you feeling absolutely refreshed and ready to go work out again.

  • Stayed May 2014, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
Senior Contributor
30 reviews 30 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed May 7, 2014

First need to take into account that being in the Napa Valley area, most hotels are small independently owned so you don't have the support, training or resources of a major resort or hotel chain, however, it could be better. Most glaring was the lack of cleanliness. Upon check-in the room looked as if someone laid in the bed, there was an empty creamer on top of the A/C unit, the sink was very dirty and there was (and still is) a dried up spill of something that dripped down the leg of the table below the TV. On the second day, again the sink was dirty with an orange substance, no residue that we had left behind. Third day, room attendant didn't come to clean until after 3PM and we had to refuse service since we had to get ready for a wedding. Additionally, the sink drained very slowly.
As for service, staff was mostly cordial and friendly, however, on my last night, I asked the front desk agent options about shipping wine via fedex and he looked at me like it was the strangest thing he was ever asked, then said Mount View wouldn't ship it and FedEx wouldn't pick-it up. Then afterwards, he was able to pull-up and provide a list of options. I get that there are laws against shipping but he could have done without making me feel stupid for asking before assisting.
Smaller items, bathroom doors don't have locks and was difficult to latch, no safes in room, I am sure the breakfast pastries are outsourced but there was a long hair in one of them the final morning (however, up until that point, we did enjoy them). Finally, each day when the bread is delivered to the restaurant, it is placed in a box on the lobby floor, uncovered until the restaurant opened. The staff just left it there. Finally, parking is somewhat limited.
A few positives, the appearance of the hotel was nice and quaint, the pool area was nice. Overall, the hotel has alot of potential but just needs to better focus on the details to bring the hotel to the next level. Post check-out I did send an email to the GM with all the above feedback which she was receptive to and gave me some minor compensation which was appreciated.

  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia, Canada
Top Contributor
272 reviews 272 reviews
73 hotel reviews
Reviews in 98 cities Reviews in 98 cities
132 helpful votes 132 helpful votes
5 of 5 stars Reviewed April 18, 2014

Motorcycle trip brought us quite unexpectedly to Calistoga. Glad we stumbled upon it. Booked the Mount View Hotel and Spa with few hours notice. First impression- lovely hotel, nice lobby, very friendly and welcoming staff. Arrived in our room- upgraded and greeted by a personal welcome note. Very low season. Didn't have to do that, didn't expect it, but this is what a place does that understands customer service. Also received a voucher for future stays. Excellent location, beautiful courtyard and pool. Out of the craziness of Napa. I'd come back in a heartbeat.

  • Stayed April 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Acton, Massachusetts
Top Contributor
227 reviews 227 reviews
49 hotel reviews
Reviews in 81 cities Reviews in 81 cities
69 helpful votes 69 helpful votes
4 of 5 stars Reviewed March 29, 2014

It is right in the downtown area and within walking distance to many restaurants. It is a historic building so not a typical hotel. HVAC unit in the window for heat and AC but rooms were clean and spacious. Service was very good.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MountViewMgr, Guest Relations Manager at Mount View Hotel & Spa, responded to this review, March 31, 2014
Hello Travelin2Anywhere, I am so happy to see that our location worked with your plans. We do like to promote a park and stay experience. Its even easier with Calistoga offering a courtesy shuttle to all of our guests to any other Calistoga destination! I am sorry the window HVAC was bothersome; we have an improvement plan coming to switch from window units to energy efficient wall units over the few seasons. Thank you for your review and we hope to have you as our guest again soon!

Cheers!
Cassi D.
Hospitality Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bedford, United Kingdom
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed March 21, 2014

We've had 2 nights here while visiting the Nappa valley. The reception staff were really welcoming & greeted us each time we passed through. The room was large with a very comfortable bed. Ok so no view from the windows but this is a historic building. We had a lovely afternoon in the pool, Jacuzzi - mineral water fed & dry sauna. Breakfast was served in the room at the time requested. The hotel is central with many restaurants in essy walking distance. We'd definitely stay here again.

Stayed March 2014, traveled as a couple
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WA
Top Contributor
167 reviews 167 reviews
103 hotel reviews
Reviews in 86 cities Reviews in 86 cities
104 helpful votes 104 helpful votes
5 of 5 stars Reviewed March 18, 2014

We wanted to stay in Calistoga for a part of our 3 day Napa valley visit and found the Mount View Hotel through a Trip Advisor. It was a very good choice. I enjoyed being in the historic hotel (but wish they would have played up the history a little more). The facility was in excellent shape (notwithstanding its historic nature) and we were very comfortable. The bed was excellent and the breakfast delivered to our room in the morning was very pleasant. I liked the downtown location (and was very glad that it wasn't noisy in the room). One of the reasons we chose Calistoga was to enjoy the unique spa water - which we had plenty of time to do while at the Mount View.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mount View Hotel & Spa

Address: 1457 Lincoln Ave., Calistoga, CA 94515
Phone Number:
Location: United States > California > Napa Valley > Calistoga
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Calistoga
#8 Spa Hotel in Calistoga
#9 Family Hotel in Calistoga
#9 Romantic Hotel in Calistoga
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Mount View Hotel & Spa 3.5*
Number of rooms: 33
Official Description (provided by the hotel):
Experience the Art of Relaxation at Mount View Hotel & Spa Napa Valley. The Mount View offers personal touches, amenities and spa services to surprise and delight you from facials and revitalizing body treatments to soothing massage. Zagat rated in Top U.S. Hotels, Resorts and Spas and a long-time member of the Green Hotels Association. Downtown, Romantic, Eco-friendly, Private Cabanas, Pool, Jacuzzi, Free WIFI, Breakfast in Bed and more.... ... more   less 
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Also Known As:
Mount View Hotel Calistoga
Mount View Hotel And Spa
Mount View Calistoga

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