I had been coming here for years, so when I got an email with a discount offering during the off season I took it. The rooms were nicely redecorated but something is very wrong with the customer service. My massage was extremely disappointing and overpriced for the experience. The massage therapist was very inexperienced and not very good and there was loud noise coming from the men's locker room the entire time. I asked the therapist to call and she did but nothing changed. Afterwards the therapist contacted the manager who made excuses to me about the spa needing a renovation. When I told her I had been here before without this noise problem, she offered me a complimentary massage which happily turned out to be very good. The other problem we had was check out. The receptionist didn't know how to split our bill in half and deduct the deposit. She needed assistance and it was a long and complicated checkout for an uncomplicated bill. I also made the request that I was going to split the bill when I made the reservation and they told me that it wouldn't be a problem. Overall I found that the people working directly with customers need training in customer service, particularly the manager that day, and the staff need to gain better skills. I don't think I will be going back any time soon. The room was nice and clean, but the carpet was badly stained.
- Also Known As:
- Calistoga Spa Hot Springs Hotel Calistoga
- Calistoga Spa Hot Springs Hotel
- Hot Springs Calistoga
- Calistoga Hot Springs
- Official Description (provided by the hotel):
- The Calistoga Spa Hot Springs, a geothermal hot springs resort, recently completed an extensive renovation project that has dramatically transformed a property that has been attracting repeat guests for generations. Located in downtown Calistoga, the 56-room hotel and spa was completely redesigned with a contemporary spa inspired look and feel. The eighteen month long renovation has touched all aspects of the property including a redesign of the guestrooms with spa-inspired bedding, honed Italian porcelain tile showers, kitchenettes with microwave ovens and modern conveniences such as full High Definition LED televisions. The focal points of the renovation are the four-geothermal heated mineral pools. The pool deck was fitted with travertine tiles, new designer-inspired pool furniture and the inclusion of grape covered arbors. ... more less
- Reservation Options:
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