I am a return visitor. However, this past time not staying at your hotel..just pools I was distrubed with the front desk. Everyone at the front desk speaks spanish not toward guests but amoung themselves. I am hispanic I speak very good English and spoke English aproaching the spa desk but since I look hispanic i was replied in spanish. I then observed conversation bashing other employees and managers in spanish. Being bilingual is a gift and i feel your employees are abusing the gift. We all work in a diversed environment personally I was not impressed with the presentation of your employees or their work ethics or customer service. Just because we look hispanic does not mean we speak spanish and just because guests do not look hispanic does not mean they do not speak spanish. If someone does not speak english then yes if you have the gift to speak their hertiage then speak.

The main attraction of this hotel is the hot water. The largest swimming pool at a pleasant ~80F, main open sky soaking pool at ~95F, hot tub with roof-over at ~105F.
Checkin was efficient, while enthusiasm may not have been comparable to a 4* hotel, it certainly was not unfriendly. Our upstairs King room was spacious, had suite-like kitchen facilities and very nice dual-head shower in the bathroom. Put on swim suit, fluffy bath robe (two were provided in the room) and head to the soak. Day guests may also be allowed to pools in addition to hotel guests, however the number is limited. On certain days these day passes (25$) may sell out early. On holidays and weekends, day passes may be completely unavailable, so call ahead to confirm, and then get there early. A very nice bonus: as a hotel guest, you can get a day pass to extend your stay after the 11am checkout for 5$ - well worth it. There are changing rooms with shower facilities (shampoo and shower gel by EO provided in environmentally friendly dispensers) for day guests.
Recommendable stay - will come back here.
(plenty of parking available and restaurants in walking distance)

We drove 4 hours to this hot springs to use the facility tonight only to be treated like garbage by an unprofessional staff.. We were told that all the pool was full. The entire pool facilility was visible to us, and we hardly saw any people there. When we mentioned that to the staff they said that the pool was reserved for hotel staying guests, and that they limit the amount of day users allowed in.

My family has been going to this hot springs for years, and we will not be coming back. This is my first time EVER writing a review for anything, but I am just appalled that this kind of service still exists.

The manager,Nara Schaeffer was extremely rude and not accomadating AT ALL, neither to us, nor the 25 other people waiting in the lobby. Nara needs to be fired and the owners of this Hot Springs really need to reevaluate their business structure.

We came as day guests to the 3 pools. Cost $50 for two of us. Nothing special, really. Kind of nice to sit in the hot pool,but I am not sure it was worth it! They also made us wear horrible green bracelets which was kind of hokey.