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“Nice hotel” 4 of 5 stars
Review of Hilton Garden Inn Calabasas

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Hilton Garden Inn Calabasas
3.0 of 5 Hotel   |   24150 Park Sorrento, Calabasas, CA 91302   |  
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Romance Package
Ranked #2 of 3 Hotels in Calabasas
GreenLeadersSilver level
Eastvale, CA
Senior Contributor
41 reviews 41 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
“Nice hotel”
4 of 5 stars Reviewed August 22, 2013

We stayed here for a few nights during the Pepperdine NSO. Although it's located in Calabasas, the canyon drive to the Malibu Campus is only about 15 minutes and it's a very nice / scenic drive. The rooms were clean and the memory foam mattress was very comfortable.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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351 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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A TripAdvisor Member
3 of 5 stars Reviewed August 22, 2013

The hotel was very clean and modern. The room was very clean. The bed was very comfortable but hard to get a good night sleep because the air condition is very loud. And you can hear the water and toilet flush from the other rooms.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed August 15, 2013

They charged me double what was quoted on the phone, and then acted like I was making it up. The TV didn't work, room service had almost NOTHING available that was listed on the menu. When I mentioned these things to the staff they ignored it completely. DO NOT STAY HERE!

  • Stayed August 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Walnut, California
Contributor
19 reviews 19 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 12, 2013

This is a nice hotel. I did pay a little more than I like, but other hotels closer to my destination were higher still for that particular night. I wasn't there long, but the staff was friendly, room clean and dinner good. I would stay there again.

Room Tip: I was on the third floor which I liked.
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  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
California
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 11, 2013

I rely on Tripadvisor reviews for nearly all my lodging choices, but they seemed to miss the mark here with all the rave reviews. Writing was on the wall the moment we stepped off the elevator and saw all the fans on the floor in the hall attempting to dry a very damp, moldy smelling carpet. Like one previous reviewer stated, the beds are very hard and the pillows even harder (and high), your neck is about 6" up when sleeping. The minifridge makes a tremendous buzzing noise on and off all night and don't even think about running the air cond., sounds like a plane taking off at LAX. The pool is nowhere near the size it looks as pictured, more like 10'x7' with a depth of about 4' and right on the parking lot. My kids were sorely disappointed. Thanks goodness we only had to stay one night. At $267 all in for a double room, I'd save the $ and hit the Agoura Sheraton or even a Holiday Inn or splurge and stay at the Four Seasons Westlake - this place was a total waste of time, money and sleep.

Room Tip: Stayed up upper floor - but was near the elevator which was noisy so steer clear of that.
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  • Stayed August 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn N, General Manager at Hilton Garden Inn Calabasas, responded to this review, August 13, 2013
Thank you for choosing to stay at our hotel. We regret to hear about your disappointment during your stay with us and we do extend our sincere apologies for the various challenges that you experienced. Our goal is to have each guest have an enjoyable stay, and we appreciate you taking your time to write a review, as well as sharing with us areas that may need improvements. We are continuously striving to provide the best service to our guests as well as making adjustments to enhance our overall guest experience. We hope you return and provide us with another opportunity to serve you in the future.

Respectfully:
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Las Vegas, United States
1 review
5 of 5 stars Reviewed August 9, 2013

Our first visit was great but not the second! We are willing to give it one more try but only if we can get a room on the top floor!The middle floor was so awful for noise at night trying to sleep. Hotel overall is so very nice.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hilton Garden Inn

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly Hills, California
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed August 7, 2013

This hotel is very nice! I noticed they have made some renovations, so it's even that much better. The area is beautiful and so close to everything: shopping, Farmers Market, Suzie's cakes. There is another hotel down the street, but the Hilton Garden Inn, is by far, way, way nicer!

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Calabasas

Address: 24150 Park Sorrento, Calabasas, CA 91302
Phone Number:
Location: United States > California > Calabasas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 3 Hotels in Calabasas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Calabasas 3*
Number of rooms: 142
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Also Known As:
Hilton Garden Inn Calabasas Hotel Calabasas
Calabasas Hilton Garden Inn
Hilton Calabasas

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