We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Just what we needed” 4 of 5 stars
Review of Hilton Garden Inn Calabasas

Save Saved
You added Hilton Garden Inn Calabasas to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hilton Garden Inn Calabasas
3.0 of 5 Hotel   |   24150 Park Sorrento, Calabasas, CA 91302   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Romance Package
Ranked #1 of 3 hotels in Calabasas
GreenLeadersSilver level
NYC
Top Contributor
64 reviews 64 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
27 helpful votes 27 helpful votes
“Just what we needed”
4 of 5 stars Reviewed December 28, 2012

We stayed for three nights in December - room was just what we expected, clean, quite. A little small, but very reasonable. Breakfast was fine - again, what we expected. What was impressive were the front desk staff. They were so friendly and personable, really great with my kids and were very quick to offer suggestions for places to visit, directions, etc....

Would happily stay there again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

293 people have reviewed this hotel

Traveler rating
    152
    105
    19
    5
    12
See reviews for
77
69
16
91
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (46)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Lexington, Massachusetts
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed November 28, 2012

First, let me say that I'm a loyal Hilton member and always look for Hilton brands when traveling for business or pleasure. My trip was part pleasure and business. I do have to say the hotel property and rooms were very nice - clean and comfortable. Just as I would expect from Hilton. My issue was with a front desk employee. I notified the hotel 14 hours in advance that I would be checking out a day early and asked if I could have a later check out time. The person on the front desk confirm my new check out day and late check out of 2PM. I was having lunch at a cafe adjacent to the hotel and received a call from the very rude and unprofessional front desk employee. He was very sharp and asked if I was still on the property. I explained I was next door having lunch and he 'couldn't believe that I hadn't checked out'. I explained that I had made arrangements for a late check out and since it was only 12:15, I would be out by 2. He challenged me and acused me of making up permission for a late check out. I left right away and when I came back to the hotel, asked him why he was so rude. He had such a bad attitude and again challenged that I had gotten permission for a late check out. He continued to be rude and even made faces at me as I checked out. I made a call to the customer service dept and was told the manager of the site would contact me - only contact was an automated survey which I completed with my complaints and have never heard from them. I am still a Hilton fan but will never go back to that property and have told everyone I can about my poor treatment. They should at least have follow up with me. Very poor service.

  • Stayed October 2012, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn N, General Manager at Hilton Garden Inn Calabasas, responded to this review, December 3, 2012
Thank you for your review of your past stay with us. I always appreciate hearing from our guests – including places of improvement. I apologize that the comfort of your stay was interrupted and I have taken your comments to our team to ensure that in the future we do a better job of assisting guests with situations such as a late check-out. The next time you have the opportunity to travel to the area, I hope that you will be our guest again – thank you for your review and I look forward to resolving this with you further.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sacramento, California
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed November 21, 2012

We stayed here for a "parents night out." What we looked forward to the most was the spa. Well at check in, after check in rather, they informed us that the pool and spa were closed for the duration of our stay. Not only was this disappointing, it was more disappointing that they did not offer any compensation. I understand they're not really obligated too, however, at a nice hotel like they appeared to be (or a Hilton in general) I thought they would have done something,i.e. free drink at bar or complimentary meal. It was clear that this was one of the main reasons for us staying in a hotel to begin with. With that said the room was nice, standard, nothing overly special. Did have a fridge which is always nice. They had a small bar and the breakfast was good. Overall it was a nice stay in a pretty place. Perfect for a quick night in, not great for a special stay. I give it a very good because it was overall a nice hotel and the staff was friendly. I left a dress in the closet and they were very quick to check with house keeping to retrieve it for me.

  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmond, Oklahoma
Senior Contributor
43 reviews 43 reviews
16 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
3 of 5 stars Reviewed November 20, 2012

Due to the construction and age of the hotel there was considerable noise transmission from hallway areas and other rooms to my room - I found it annoying. Moving to another room would have been more disruptive.

The breakfast was a mix of buffet and short order grill. The first day of my stay it was so bad that i complained to management. After that there was a noticeable improvement.

The nasty surprise was that the hotel staff initially thought that it was OK to leave everyone's bill in the hallway on checkout day! I did speak to a manager who initially denied it, however the pictures that I took of bill copies lying in the hallways left little room for argument.

Management at this location obviously has a problem. Issues such as I described would not occur with proper supervision and competent management would not be accepting as a matter of course untruthful denials from lazy/incompetent staff. BEWARE.

  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
Top Contributor
133 reviews 133 reviews
52 hotel reviews
Reviews in 61 cities Reviews in 61 cities
180 helpful votes 180 helpful votes
3 of 5 stars Reviewed November 19, 2012

This is not a bad hotel by any means, nor is it great. If you go to HGI's, this place will be familiar. The rooms are comfortable. I cannot say if they are noisy - I was in 302 which is far away - and it was quiet. I do not think I had people next to me. The breakfast was nice, the internet is capped at 2Mb download max (annoying but not super bad), the people are great.

The location is tough to beat if you have business in Calabasas. There are nice restaurants nearby and getting back to LAX gives you a couple options (over the hill or 405).

Room Tip: Pick a room that faces east, high floor.
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed November 17, 2012

Hotel is situated in a very nice/ritzy are of So California. Staff are "button-down" professional. My major issue with this property was a lack of detail in cleanliness in both the common areas (air vents/windows) and the room. Housekeeping seemed to be more of a gloss over and not a good clean. Staff in the dining room were very cheerful. Overnight desk clerk helpful with a tech issue with wi-fi and where to get "stuff" at 3am. Parking lot lighting could be brighter. Overall a decent stay but would probably only return because of the location.

Room Tip: Hotel is situated in a very nice/ritzy are of So California. Staff are "button-down" profe...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed November 11, 2012

Stayed for two days Froday and Sat night. Hot coffee and flavored water in lobby 24/7. Fresh cookies Monday thru Friday. Close to highway and walk to the commons. Good breakfast in lobby (paid) but they give you HH award points for trying it. Would stay here again.

Room Tip: Ask for a higher floor room. Was on the first floor, a bit noisy.
See more room tips
  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Been to Hilton Garden Inn Calabasas? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hilton Garden Inn Calabasas

Address: 24150 Park Sorrento, Calabasas, CA 91302
Phone Number:
Location: United States > California > Calabasas
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 3 hotels in Calabasas
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Calabasas 3*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Hotels.com, Travelocity, Hilton Hotels, Tingo, BookingOdigeoWL, Despegar.com, Priceline and Agoda so you can book your Hilton Garden Inn Calabasas reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Calabasas Hotel Calabasas
Calabasas Hilton Garden Inn
Hilton Calabasas

Owners: What's your side of the story?

If you own or manage Hilton Garden Inn Calabasas, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.